PLEASE PLEASE Please for your own sake DO NOT order from this website.
Like all other people are saying in the reviews, the return process is genuinely terrible. Not only do they charge you extra $25 for returns, but also they try all kinds of ways to tell you that there is something wrong with the return.
I returned the $300+ product exactly like I got it. I didn't wash it nor remove anything. After I print our the return label and had he package collected, I had to wait a a whole week before I even heard back from them. Noted, I haven't received any refund at this time.
I was told towards the end of the second week that "I have removed the original brand tag. "
I placed an order on March 4th and submitted a return on March 8th. Then the package is picked up on March 11th. And I waited for 10 days and didn't hear back or got any return updates. When I sent an email to ask about the process, I was told that they suspected me removing the tag when I did not do anything but return the product as it came. It has been almost a month, and I have not yet received my refund.
Bear in mind that I have been constantly reaching out to the company and did not remove the tag and they are using it for the excuse to not refund me. There are so many better options to shop, Farfetch, Net-a-porter, moda, ssense, and all of these websites have seasonal sales. I genuinely do not want any more people get scammed.
1 year ago
Cettire has a
1.5
average rating
from
1,409
reviews
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