I had a flawless experience with my first order at Cettire, however the second one was a nightmare. First of all, they've sent me a wrong item. I sent it back requesting a refund in the form of a store credit to purchase the item I really wanted. It's been three weeks so far that I'm trying to get the refund and I have no idea if I ever succeed. First, they indicate that the refund is ready, however they do not provide a code to actually use it. Then, they say that they sent you a refund activation code, however they misspelled your email (which is non-sense as the customer service team uses a correct email address to communicate). When they ultimately provide the code, it appears that the code is invalid. And it goes on and on. They just keep on footballing your emails in attempt to delay the refund. The company seems to be in a bad financial shape that they lower their standards to actually cheating customers. Please stay away.