Cettire charges $25-$75 for returned items. They don't have tags on their items so they can blame their customers at anytime for anything that happens to the items while out of their possession, ie. seller and transit. They wouldn't refund a an item in perfect condition stating it was in an "unusable" condition. I ordered thousand of dollars worth of items. The $90 item was in perfect condition when returned. No one cared to investigate further. You can't even reach a person over the phone. They have unprofessional business practices. I will never order from them and will warn all friends and family not to order from them.