I purchased a Loewe bag for 3,902.63 sgd 2weeks ago and never received the confirmation email. Of course I’ve been charged and even received an email to rate my experience. Fortunately I did a screenshot of my purchase. I’ve reached out via email and by submitting an inquiry through their page several times. Today, after 16 days I even wrote from my other email in case for some reason they weren’t receiving the communication from my usual one. Even dm them… nothing, zero, nada ! This was supposed to be my wedding anniversary gift and it has turned into a nightmare. They took my money and disappeared. The amount of time I’ve spent informing my self on consumer rights, unfair practices and keeping track of everything is ridiculous. As I consumer I have the right to receive the goods I paid for and they have the legal obligation to provide it. Period