I recently had a very disappointing experience with Cettire, and I feel compelled to share my frustration. I ordered a product from them, but instead of receiving what I had paid for, they sent me the wrong item. Upon contacting their customer service, I was met with a lack of responsibility and poor communication. Not only did they fail to acknowledge their mistake, but they also refused to offer a refund or send me the correct item. As an Australian consumer, I know that businesses are required by law to provide products that match their descriptions and to resolve issues when they occur. However, Cettire completely disregarded these rights and violated Australian consumer laws. It's incredibly frustrating when a company doesn’t take responsibility for their errors and leaves the customer with no recourse. I will not be ordering from them again and strongly advise others to be cautious when dealing with this business.