I am so infuriated! I purchased an expensive Saint Laurent dress from Cettire and, when it arrived, was not satisfied with the style and quality so I returned it that very day. After waiting more than 30 days, I was told that the item was returned damaged and missing the Do Not Remove (DNR) tag so they would not be refunding me. I never wore the item and removed no tags. I also did not see any damage, so either it came to me originally without the DNR and damaged or they removed the DNR tag and it sustained damage after I returned it. This is obviously a scam so that they don't have to refund my money. Shame on them!