I’ve been ordering from Cettire for about a year and a half now. Some orders arrived quickly, while others dragged on for weeks—but I overlooked it, thinking that’s just part of the game. However, my recent return experience has completely changed my perception of this company. I’ve done two returns in total and opted for store credit both times, as they assured me it would be the fastest option. Well, over 2.5 weeks later, and my most recent return (#58509928) still hasn’t been processed. No store credit, no update, no shoes. Meanwhile, I’m left without my money and without the ability to order the same item in a different size—because, let’s be honest, the item’s probably long gone by now given how slowly things move over there. At this point, they’ve lost me as a customer. If this is the kind of post-purchase service they’re offering, it’s only a matter of time before more people walk away. Once I finally get my store credit, I’ll use it for a final order and then close my account for good. There are plenty of retailers out there who still value their customers—Cettire just isn’t one of them.