the only reason I'm leaving one star is because I couldn't not leave zero. This company gave me a "guaranteed" arrival date but because my schedule changed, I reached out for a status update, just incase it might arrive earlier. I was told it would be here by the end of the week. It was not. when i tried to get further information about why this happened, i got the worst customer service and they refused to let me speak to a supervisor. they sent me an email "cc-ing" the supervisor to reach out, never happened. i chatted again, got the same. then I get an email with the video of my sign and i ask wtf. they tried to cancel my order since i wasn't happy. no i wanted a partial refund since their info on the "end of the week" date didn't happen, i had to purchase a temporary sign at a last-minute price, which could have been avoided had they not given me that "end of the week" date. I ask several times for this, they finally agreed to a partial refund (which did not cover the last min cost of the other sign but i was real tired of dealing with them). this was 5 days after the video of my sign being made and working and i still had not recieved any kind of shipping notification, which i have asked for 3 times as of right now and have not heard anything. worst customer service ever. do not recommend. go to neonsignsnow.com instead. very comparable prices, way better customer service and actually received everything 2 weeks earlier than they guaranteed.