1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,429 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrible. After I placed my order I was promised an ETA of 2 hours but it ended up being 2 days. I tried to contact customer service by phone but ended up on hold for hours before I gave up. I left three voicemails and sent three emails without getting a response over 2 days. Finally, I received a phone call from the service tech on Sunday morning after waiting for almost two days and he was at my house within 5 minutes and did an excellent job of installing a good quality battery for me in about 15 minutes. He told me he just received my order that morning. The battery and the service tech person were great but the customer service is just about the worst I have ever experienced.”

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Posted 2 years ago

“Nobody showed up to deliver or install the battery. Nobody answered the phone. I waited on hold for an hour. Nobody replied to the chat. I waited two hours. Terrible service. Complete rip off. I will never use them again. Now I have to struggle to get my payment refunded. DON'T USE THIS SERVICE.”

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Posted 2 years ago

“Impossible to get in touch with anyone, technician was not even close to the window. We went with someone else. Not a good experience at all”

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Posted 2 years ago

“Delay after delay! I was looking for same day service so I booked this company around 9am for a 2-4pm window. They called me soon after telling me that they can be out here even earlier. Then they called at 1:30pm saying they made a mistake picking up the right battery. Then they left a voice message at 9pm saying they can be here after 10pm. I called back to come the next morning and they said they can. The next day I call them at 5pm waking in the rain because I still don’t have my car working and they respond they can be here in about an hour. They don’t arrive until 8pm. And the battery they give me has 1 less year warranty than what I paid for. I am never using this service again and I’m going to tell others to avoid.”

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Posted 2 years ago

“No good. Charged your car and no show. Can’t reach customer service at all. Tried calling, live chat, emailing, and texting. They don’t reply your call. I was on the phone line for 30 min to an hour multiple times. Seem like they just sent your money and not there to help.”

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Posted 2 years ago

“These guys quoted me a price of about $96 to replace my terminals. The guy that showed up told me to go to a mechanic and left without doing anything. Then they charged me around $300 for a battery and installation. I"ve called several times and emailed. They keep telling me I should get a refund and to wait for a call back and keep leaving me hanging. Still no refund. Completely unprofessional.”

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Posted 2 years ago

“THIS IS A SCAM. They will initially service your car and make it seem as if they properly replaced your battery. The only complaint you’ll have at this time is poor communication. In a few months your battery will die again (when it should last a 2-3 years). They will again have poor communication. When you take into your car’s dealership, the technicians will find that 1-800 battery inserted a rust preventer clip to drain your battery’s life. THEY ARE A SCAM. DO NOT USE THEM.”

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Posted 2 years ago

“I place my appointment for 11-1:00pm at 730am no one ever called or confirmed my appointment. When I didn't get any info from texting, emailing, and calling. I called one more time and was told sorry we don't service your area. We were hoping someone near there would pick up this service. This is totally unacceptable and then had the nerve to tell me it would be 7-10 days for a refund. I called my bank and told them what happen and was credited my money back asap. NEVER USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COST!! This company is a scam! My service request was below average and I did not receive the DieHard Gold battery that I purchased. Instead I received an FVP battery that died on me the next day. After reaching out to customer service to request warranty service, I was told that the company policy had just changed a day after I purchased and I would have to pay $99 to service a faulty new battery that their company sold me. After not agreeing to this, I asked to speak to a manager and was told the manager is really busy and would give me a call back at a later time which they never did. I ended up having to purchase another new battery from AAA and regrettably, accepting my loss of $362 from this scam company as a lesson learned. STAY AWAY!!!!!”

Helpful Report

Posted 2 years ago

“I had my battery replaced in my 2011 Mercedes Benz and after trying to drive home from work a new light alerted on my dashboard and I could no longer accelerate. This has never happened and I had no dashboard alert prior to needing a new battery. I called back to 1-800 Battery to see if someone would come check to see if it was installed properly or if a certain reset was needed in order to get my car working normally, whoever I was speaking to would not help me and only said for $99 someone can come check the battery. I told him the battery is fine, they just replaced it, he kept saying "Umm" and wouldn't offer anything other assistance. I asked for the manager, he said he wasn't in, even at 10:38am on a Tuesday. I offered to speak to his voicemail even and he wouldn't do that. He said he had my information and he would call me back when the supervisor came in. This was yesterday morning and still no one has reach out. Extremely unprofessional and if you aren't sure you fixed a certain call then you should not be working on them.”

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Posted 2 years ago

“I scheduled an appointment for them to come to my place of employment to replace my car battery. I let them know from the beginning that my vehicle was a hybrid. The earliest same day appointment was 2:00 to 4:00 PM. Jaylen called to let me know they would not be able to come until 4:30-5:00 PM. I had to repeatedly call Jaylen and someone finally showed up after 7:00 PM. The person that showed up was unprepared, had no idea where the battery was in a hybrid car. He kept on saying it should be in the back seat. I had to google where the battery was to tell him. I had to remove the covering of the battery in the vehicle myself. He had the hardest time removing the battery. He didn't want to place the protective cover over the new battery because in his words that was just a hassle. I had to put the covering back in the vehicle myself after the battery was installed. He had no flashlight just his cell phone. I had to use my cell phone flashlight so that he could have light. I thought this would be a fast and convenient way to have my car battery replaced. Instead it was expensive and they were extremely unreliable. Jaylen kept on telling me the person coming to change the battery was not answering their phone.”

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Posted 2 years ago

“This is a fraud company. I ordered a Diehard GOLD battery which cost $350 (Including $99 service/installation fee). But serviceman trying to replace $100 Econocraft battery(not that I ordered). They didn't show/inform me which battery they replacing in to my car, so I stopped them immediately and requested a refund. It's been 8 days, they didn't refund me. I called several times. DON'T use this service unless you are owning risk. Please check your battery if you replaced it in the past, and make sure it's the right battery they replaced in the car that you ordered.”

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Posted 2 years ago

“Selling used valucraft for new diehard silver battery”

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Posted 2 years ago

“I ordered a battery and paid over $350 but the battery they installed was different and low capacity that caused lot of issues on remote keys and dashboard functions. The return policy mentioned indicates that no questions asked for rerun but that’s deceiving. Don’t trust that you will get what you paid for. I had very poor experience.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY! Total scam! I paid $344 for a DieHard Gold battery, a guy showed up with some off-brand random battery. I called the company on the spot and they said they reserve the right to give you ANY battery they have, and that I should have read the FAQ page so I would have known that. They said they had to charge me a $99 service fee to cancel the order. Uh, no way!”

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Posted 2 years ago

“Tech did not communicate well, i ordered a battery they showed up and charged 120 to test my battery and beecause it was charged they left, called back asking them to waive service fee and come put battery in they said yea no problem but we wont waive service fee, I was chgarged 119$ for someone to test the voltage on my battery .... Again I did call 1800Battery to buy a battery Not 1800testabattery to have one tested, Very displeased with how they handled this I wont be back.”

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Posted 2 years ago

“There would be a $99 fee charged for the dispatch. EVEN IF I AM CALLING AFTER YOUR PROMISED TIME AND THE BATTERY HAS NOT EVEN BEEN PICKED UP YET much less delivered and installed? Rep told me it was POLICY! The REP changed the status of my order as I was speaking to her to reflect that the order was in transit- mind you this was well after the 2 hour promise. Recieved email at 2PM thanking me for order- I believe this is the time the REP updated the status to in transit. So your delivery policy is garbage and can be ignored but your money grabbing policy is enforced? REFUND SHOULD BE PROVIDED FOR FULL AMOUNT - ORDER 46329”

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Posted 2 years ago

“Horrible service will never refer or come back they didn’t come the day they was suppose to there was no urgency to get to me the following day talked to management and nothing was resolved spending almost $400 for what to wait two days”

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Posted 2 years ago

“see history of order ..poor - service was not provided in time promised - tried to cancel and was given pushback saying there would be a dispatch fee - even after missing original promised window of service.”

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Posted 2 years ago

“I got scammed by this company. They replaced my battery and everything went well and then the battery died just about a year later within warranty. They replaced the battery under warranty and told me I wouldn’t be charged. 10 days later my card was charged $99. I called customer service and they said it was an accident and sent me a confirmation email that the $99 charge was cancelled. It has now been 1 month and I never received a refund. I have called back weekly - last week they told me the refund was already issued. Today they told me it was not yet issued. Also takes about 20 mins on hold to get in touch with customer service and that’s the only way to contact them. Long story short - they will “accidentally” charge you for services you did not order or receive, and they will NEVER refund you.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,429 reviews