1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being told they had the ability to program the new battery to my Jeep, they showed up and then told me they didn't have the OBD II device required (not the techs fault). So he left. I then called and requested a refund and was told I would get a refund confirmation in a few minutes but never received it. I then called two days later and they had no record of the refund, but said they would process it less battery testing and battery jumping fees....which they never performed and I told them so. Promised they would send me a refund email which 2 days later I still haven't received. Had to finally reverse the charges on my credit card. This is not an ethical business. I would advise you avoid them at all costs.”

Helpful Report

Posted 1 year ago

“Was 6 hrs later than they told me, check engine light has been on since! Will be calling Monday”

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Posted 1 year ago

“Awful experience and they never gave me a battery and took my money anyway. Initially everything was fine. Service seemed like it would go quick but after waiting 2 hours over the scheduled appointment time and with no word from them, I called and was told the technician wouldn’t be able to make it until the next day. That was fine. The next day rolls around and they tell me I owe them $130 extra for the battery bc I purchased the wrong type for my car initially (I used their system to determine which battery I needed before purchase so idk how that was my fault but ok.) I paid and then after waiting the whole day again they tell me the technician will not come again. Then I was told that they were going to cancel my service (they didn’t try to reschedule they just decided I didn’t need assistance anymore) They said they couldn’t help me and that they would refund me. They refunded the first portion but never gave me back my $130. I’ve contact customer service but they’ve only said they’ll look into it and I haven’t heard from them since despite multiple emails. 100% a scam. They shouldn’t be allowed to run a business. I’m working with my bank to try to resolve this issue now.”

Helpful Report

Posted 1 year ago

“The technician who came to test my battery to determine if it was bad was incredibly rude. He would not listen to anything I said and his “test” of the battery was to open the hood and look at it. He didn’t use any equipment that would give him a reading of the battery. He then told me to call customer care and left. I then called customer care who told me they would send someone else out later that night. No one ever came. Now I still have a bad battery and I’m out even more money since I had to pay the fee for the tech to come look at the battery. I feel like I’ve been scammed.”

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Posted 1 year ago

“I had made a purchase on June 26, which I canceled it soon after, as my neighbor said he would take care of my problem. I have called 3 times, and keep getting the "it will take 7 to 10 days to get my refund" each phone call. I paid over 300.00, and it seems as though they are keeping my money. Will have to hire an attorney to recoup my money.”

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Posted 1 year ago

“Customers beware I’m posting this follow up after a review I posted 4 days ago about my awful experience with this company. They are ignoring me …Their tech did not test my existing battery and installed the new one which was not the issue with my car , so new battery did not start my car at all. Have to tow my car now to get the right diagnostics for it. 280.50 cents for nothing. Called my CCcompany and BBB.tech did not know what he was doing…”

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Posted 1 year ago

“The installer sent an email saying he was 10 mins away. 2 hrs later he showed up. Installed the batteries then closed the hood and proceeded to drag the old battery across the hood. Big scratches across my hood. This Jeep had NO SCRATCHES before this. I will absolutely not recommend this service if this is the type of care they display for a customer’s vehicle. I will be posting reviews online about my experience.”

Helpful Report

Posted 1 year ago

“The eta of my service order was horrible. The eta’s I received went from 1:30 to 2:30 to 3:30 to 4:30 to 6:30 to 7:30 and finally showed up at 8:00. When he arrived, the Tech (Eric) was great. I was told all kinds of things as to why they were delayed such as two flat tires, gps not working and problems at the warehouse.”

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Posted 1 year ago

“I would give you no stars if I could. I spoke with rep and told him I needed a battery delivered and installed because I needed a memory saver used on my vehicle, he acknowledged they had them and it would be brought to my location with the battery. So 3 1/2 hours late the installer shows up to install battery , he has no memory saver says there is nothing on the work order about it. He calls his rep they say hook a battery jumper to my terminals I say if it blows up my ECM will they put that in writing they will fix my vehicle. He says no I refuse the service then they still bill me 449 dollars for battery service. I call they say maybe we will take it off but we will charge you $99 for service call nope so now I put in a complaint with my cc company! No no no no do not use this company no service no customer relations”

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Posted 1 year ago

“Bad news , the guy was hour late, told him my car battery would not start at all, apparently He did not test my battery before he replaced it because that was not issue it still would not start .. now I have to chase Down a tow and out my money so I’ll have to call credit card company to try to get refund …. Nightmare”

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Posted 1 year ago

“Don't waste your time. After ordering a battery and not getting any notification of delivery, I reached out and was informed that they couldn't find the battery for my car, but if I spent an additional $50 they had a "better battery". Classic upcharge scheme. Additionally the picture of the battery on their website (in my case) was not the one they promised to deliver. Terrible service and time wasted. I drove one mile to Advanced Auto Parts where they had the battery I wanted for a better price, in stock and installed it for free. Another example of a good idea ruined by poor execution.”

Helpful Report

Posted 1 year ago

“I had a bad experience with 1-800-Battery. I booked the 11-1 pm time slot for a replacement battery at about 10:45 am. I waited but did not receive any calls or messages saying that they would be late. I called at 1 pm and they said the technician would be there in 45 mins. After 45 mins I called back and they didn't know where he was. He finally arrived at 2:45 pm but did NOT apologize or mention anything about the fact that he was 1 hour and 45 mins late. If I had known that they wouldn't be able to make it in the time slot I had booked I would have called another service because I had to leave for work at 3. Also, it wasn't great to get hit with an extra $25 travel fee right before checkout.”

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Posted 1 year ago

“I worked for this company for 3 months, was never paid for milage which you are supposed to be paid for (20+ miles away). Was not paid for over half the jobs I completed,with receipts and screen shots of proof. Never a complaint from customers actually was tipped a couple times. Have reached out to everyone possible only to be ignored. Needless to say I never even made the money back for the equipment I purchased. Had to make a claim to Michigan Department of Labor. Total ripoff..”

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Posted 1 year ago

“The order never was fulfilled in the time slot I selected. No communication about being delayed or anything. Unreliable service. Very unfortunate because I was stuck with a car needing a battery and had no way to pick one up myself. Was really excited to be able to have one delivered so I could get driving again, but it's shameful that they would provide a service and not follow through or communicate delays. So glad I at least waited in the comfort of my home vs. the side of the road.”

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Posted 1 year ago

“ok here is my purchase in a nutshell. They did nothing they said they would do. The installer was 4 hours late and he brought his very young daughter with him who was the one who installed my battery. A child installed my battery. They did not test my old battery or the new one. I paid over $300. for this terrible service. i have put in for a refund but so far they have ignored me on there chat site. I will be taking them to court if i don't get a refund. DO NOT USE THIS SERVICE.”

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Posted 1 year ago

“Ended up waiting an hour and a half after scheduled time. Was told verbally twice and through website that tech was going to be on time. Tech made another stop and then got lost after online verification of arrival time.”

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Posted 1 year ago

“Terrible customer service. I set up an appointment for a 10am-12pm window. At 11 I chatted with someone on their website to check in, since I couldn't view my order status myself because the forgot password link does not work. I was then told that a technician now wouldn't be able to come till after 3 and they were checking to see if they could find a different tech. At 2 I reached back out again to see if they had any luck and their response was "I'll reach out to the tech". I was under the impression they were already doing that. We then settled on them coming out after 5 pm. No call no show all night. We called the next morning and their response was they could not get ahold of the tech so they don't know when he will be out. Absolutely terrible communication. We canceled immediately. Very unprofessional company in my opinion. Would not recommend.”

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Posted 1 year ago

“Brought the wrong battery. Had to come back hours later. Broke car computer system on install.”

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Posted 1 year ago

“All the service tec did was curse and use foul language as he installed battery the most unprofessional thing I have ever witnessed Would never use them again”

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Posted 1 year ago

“I placed an order for a car battery replacement and installation yesterday at my home. On their website I selected the 10 am to Noon time slot. 1800Battery called me before 10 am and asked to reschedule the appointment to 4 pm to 5 pm yesterday. I agreed. Unfortunately, no call and no show by 5:15 pm. I chatted with someone through their website and was told neither of their two mechanics could make it to my location. We rescheduled the appointment for this morning 9 am to 11 am. Again, no call and no show this morning. I chatted with someone on their website again and they asked if I wished to cancel the order. I asked if there was any charge to cancel and they assured me there would be no charge. They advised I would be refunded the full amount and should see it in 3 to 5 days. Will wait to see if the hold they placed on my credit card is processed as a transaction or if the hold will just fall off. Great idea for a business, sorry it didn't work for me!”

Helpful Report

Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,427 reviews