1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,602 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Came out when they said they would. Very Fast install and friendly service”

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Posted 2 years ago

“Ordering the battery and making an appointment online was so easy. The technician arrived on time and exchanged batteries very quickly. I will definitely use their services again!”

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Posted 2 years ago

“Eric was great, phenomenal customer service”

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Posted 2 years ago

“very nice guy, quick and easy. Exactly what I needed.”

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Posted 2 years ago

“Well, the installation of my BMW battery wasn't performed correctly, leaving one wire disconnected and causing indicator lights on my dash to go off requiring me to contact alternative mechanics and get access to a specialized computer to reset it. Three calls to customer service and they promised to get back to me about a potential concession and never did. Very disappointing. I'd recommend you go elsewhere for your battery needs based on my experience. -jb”

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Posted 2 years ago

“Muy buena atencion y sobretodo rapida”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Great service and customer support. Josh was my installer and did an awesome job. Even had to replace the new battery because of fitment issues and did it with no problems.”

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Posted 2 years ago

“Quick, pleasant, professional”

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Posted 2 years ago

“The service was great!”

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Posted 2 years ago

“completely painless, and fast!”

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Posted 2 years ago

“My scheduled appointment was between 10 am and noon on Dec. 30th. On December 28th I received a call stating that a tech would be at my home in 10 min. which was in error. On December 30th at 2 pm which is two hours after my scheduled service time, I received a text stating that a tech would be at my home in ten minutes however I was not available at the time they decided to arrive. I then received a dispatch charge to my account because I was present when the tech arrived late. Several issues, several problems lack of resolution qualification by phone staff.”

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Posted 2 years ago

“i been laid up due to an injury at work i didn't have roadside service or aaa your service was a god send came to my house fast professional service and i would definitely use this service again !”

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Posted 2 years ago

“I put in an order for a new battery which indicated someone would be out between 3-5pm. It’s now 5pm and no one has showed up. I tried calling and texting but I can not get ahold of anyone. My credit card and already been charged. This feels like a scam!”

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Posted 2 years ago

“I had a dead battery in my car New Years Day. I understand companies being closed for the holidays, but their website said nothing about them being closed and accepted my order and gave me a 3 hr ETA. I tried contacting them to get status after a few hours and used their chat bot. It told me someone would be contacting me soon at 6.30 PM and never heard anything until this afternoon, after I put in the chat "when are you going to contact me" this morning and they never did. I also tried their text service and sent a note requesting status at 9:00 this morning and the finally texted back at 5:30 PM asking for my order number.”

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Posted 2 years ago

“Placed an order. Then tried to contact for order updates by phone and Chat with no response. Cancelled order and was still charged. Pretty terrible customer service & experience. I’m sure no one will respond to this note given my experience with this company”

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Posted 2 years ago

“The installer Sammy was very good. However, It took numerous calls, texts, chats etc., over the course of 5 days to finally get the replacement scheduled.”

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Posted 2 years ago

“It was easy to set up an appointment on the website, but then nobody showed up to replace my battery during the two hour appointment I scheduled. I tried chat, text, and phone to reach a live person who could give me an update on whether anyone was coming. No response. Waited on hold for thirty minutes before giving up. This was New Years Day. They shouldn't schedule appointments if they don't have the mechanics to fulfill the orders and/or if they don't have adequate staff to respond to customers. Do not recommend.”

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Posted 2 years ago

“Worst company I have done business with, came and jumped my pickup said it was not my battery and I was charged for battery and jump. Tried calling texting just tried again it’s been over a week they finally gave back money for battery been asking for receipt for jump and the response is do you still need jump terrible customer service!!!!”

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Posted 2 years ago

“5 stars. Sammie was great.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,602 reviews