“To failed deliveries for a birthday present. There is no way to contact the service or company other than via a contact form on their web site or an automated phone line. I now have 5 case complain numbers generated from their contact form. The phone line kept cutting off at the crucial point of arranging new delivery. You can't speak to anyone. The tracking info is four days out of date. They delivered to the wrong door leaving the contact delivery card on the floor outside the house.... Just the worst service ever”
“1. Missed parcel. HOW?!?!?! I was home all day! I got a big wide window in the living room with my son playing all day with the tv on. I didnt hear the door bell nor anyone knock in the door!
2. I have asked to redeliver tuesday. I phoned this morning and said its left the depot already and it was made clear to me that it will be deliver today, i was in my living room since 7am and phoned them at 3:30 to say what time it will arrive, then i was told its in the depot waiting for me to collect. I have been waiting in my living room for over 8 hours just for them to tell me later on that my parcel was also waiting for me in the depot. This company needs shutting down”
“DHL refuses to speak to me about a parcel that was going to be delivered to my house from my amazon account as the name on the bill was Crystal Cottage the name of my house, they said that because my name wasn’t on the bill they would t speak to me so therefore I can’t help, they need to speak to Crystal Cottage 😂”
“I’ve had three deliveries from DHL in the last month from overseas and one UK. All have either gone to the wrong address or failed to turn up on the promised day. Ridiculous a parcel can get half way round the world and then can’t make a 15 minute trip correctly. Cost a fortune in time of work and probably spent around 4/5 hours on the phone at 7p a minute!!”
“Horrible company, when all goes well the delivery is very fast, but when there is a problem get ready to lose your stuff.
I've sent 8 packages from London to Lisbon and IPostParcel, DHL, Deutschepost our whatever these thieves are called managed to lose 6 of those packages.
The packages size: 60cm/50cm/40cm and 25KG!!! How can one lose a single package like this? And these chaps managed to lose 6.
Their tracking system is useless, the people that work at Ipostparcel are useless as well they can't help at all.
I went myself to the local depot and no one was able to help, it's impossible to contact the German warehouse was they don't even try to speak english and more than 2 months have passed and still no one knows about the packages.
I've lost around 100h calling them, texting them, chatting with them and nothing.
Btw, to make this even funnier the 2 packages that arrived 1 was completely broken, and I wrapped everything well with bubble wrap and all that.
Avoid this company, stop giving them money, these guys are rubbish.”
“Avoid at any costs!!!!
Nobody is doing any work there,3 attempts to deliver to a wrong address and nobody updated what i told them. unbelievable service from one of the biggest in Europe!!!!!”
“Wow! After spending 3 hours yesterday trying to get my 'next-day service' parcel delivered today (Saturday), they finally agreed to upgrade it to a Saturday delivery... But guess what? They messed up again! According to their system, the driver has been unable to gain access?!?!?! The 'Tour-De-Yorkshire' passed through Whitby today and some roads in the town were closed but ALL routes into Whitby were open and several options to get to my address were available... I will NEVER use this excuse of a company again. They have cost me a lot of money and legal action is being considered for breach of contract.”
“Absolute garbage! Practically impossible to speak to somebody and when you do, the goon cuts you off. ZERO customer service facilities here in the UK. Worst service I've ever received.”
“I truly wish I could leave negative stars... DHL have been absolutely horrendous - a bridesmaid's dress was sent to me from the U.S, they twice scheduled the delivery for which I took two days off work and never came. When I FINALLY manage to get ahold of someone, I'm told that I should have known that I needed to pay VAT and that they hadn't actually sent someone out with the package... I paid the VAT. So their total disregard for the value of my time meant I changed the delivery address to my work address. After a few days, I contact them again to ask why it says my package has been delivered when it hasn't - they say it has a new tracking number (no one had reached out to let me know) then they 'attempt' to drop it off and I, the recipient, have apparently refused delivery... I cannot stress enough how terribly DHL has been. I have not set eyes on this package nor have they attempted to deliver it - the package arrived in the U.K on April 17th and it is now two weeks later. Will I even get it before the wedding?? (In a few months!!)”
“A text to say delivery 14.15-15.15. Nothing by 17.10 so pop out and return to a card, returned to depot 17.18.
Can't get a next day, Saturday delivery, can't talk to anyone just automated and do they care? Judging by the reviews here and elsewhere, not at all.
The delivery was from Apple so I will be writing to them shortly.”
“The worst of the delivery companies. They have tracking information but it isn't accurate and not kept up to date. A package from Ireland will take 7 days (haven't had it yet) - I took a day off work to sign for it so that I had it available for over Easter. It never arrived. Customer service is unhelpful. So frustrating.”
“DHL attempted to deliver my package to the wrong house (3 miles away) nearly a week ago. Having said it would be redelivered several times this week it is still apparently at the distribution centre with a "delayed" status. I have sent numerous emails and Facebook messages (because it is impossible to speak directly by telephone to anyone at DHL). I have had no reply or explanation from DHL. This is very unprofessional.”
“Possibly the worst customer service I have ever come across!!
Sent me an e mail to say a delivery was on its way, waited in all morning but nothing arrived. Sent me another e mail saying it had been delivered and signed for by somebody with my name. I replied, pointing out that this was not the case. They did reply, to say that the parcel had been delivered and signed for as arranged. I replied again, pointing out that this wasn't true, they replied saying the parcel had been delivered....etc. I then tried speaking with the live chat, they kept me waiting for 45 mins then said they couldn't deal with the problem, and advised using the telephone help line. After 4 attempts to get through, entering my 14 digit consignment number each time, I finally spoke to a disinterested 'adviser' who told me to contact the sender. When I pointed out that I wasn't sure who the sender could be, he put the phone down!
I will now refuse to order from any company who use DHL to carry out their deliveries. Hopeless.”
“Delivery was suppose to arrive today, waited for it. Only to have a text message saying driver attempted delivery, but he didn't I had been sat in the window waiting. When i phoned to complain and question if he attempted delivery why didn't he leave a card to which they responded he had a problem with leaving a card. No he didn't he just didn't even come near the place let alone try to deliver. Thus is mot the first time this has happened. Terrible delivery company”
“I was sent an email with delivery day a Wednesday, I was texted the day before giving me a time on the day before, the Tuesday.
I tried to contact them to find out the correct day, NO WAY available to contact them, I wasted an hour and 30 minutes of my life on this.
I still don't know what day they are coming . They can't be contacted through the phone number they give us, they cant be emailed with an urgent enquiry as they will answer [maybe] within 4 days.
Not the first time Ive had problems with them. Absolute rubbish company. I don't see this as a problem with drivers but a problem with management.”
“DO NOT USE THIS COMPANY - THEY DO NOT HONOUR THEIR SHIPPING TIMES.
Phoned and asked customer service when a package would be delivered, shipped from Phoenix to Toronto. I was told if you use Express it is overnight.
Based on this assurance shipped the package at a cost of $58.00.
It got picked up in time but then sat in Cincinnati for a day and didn't get delivered until 1 day later.
I complained, and was offered a $50.00 refund, but when it came time to get the actual $ - GUESS WHAT they refused the claim.
DO NOT USE THIS COMPANY. If there is an alternative, even if it is more, take it.
Also be aware that if you ship across borders, they charge brokerage fees, even if it's Express where FEDEX & UPS include it in their express shipments.
How reputable is a company that promises you a refund and then when you press for it, renege on the offer.”
“Hopeless. Supposed to deliver, but all I got from the tracking is 'your parcel has been delayed, contact sender'. All the sender got was 'the parcel has been delayed'. It is IMPOSSIBLE to speak to anybody at this company, you just get options which don't help, and if you don't pick one they cut you off. I have no idea where my parcel is, or how to find it. USE SOMEBODY ELSE!!!”
“2 parcels sent next day before noon yet only one of them was put on the van for delivery. Rang support and they said nothing they can do and hung up.”
“We are a distributor of Goods. The collection drivers are rude and uncooperative and don't keep to the collection times agreed. Also be aware that when DHL lose 1 or all of your parcels (which inevitably they will) it will take forever to get a claim form and then there is a £55.00 excess fee which they deduct so there is NO incentive for DHL to find your parcel and you will ultimately lose out financially!”
