“I just ordered a gstove from Norway but it has been delivered to someone in the UK. Someone can’t read. I live in America not the UK. I have searched for a number but to no avail it doesn’t exist. I have nobody to talk to about this. Someone else is enjoying my $600 stove.
Was it on time? Not to me!
Who made the delivery? I have no idea. Ask the guy who signed for it, Turle Charles.
Was the item damaged? Again, ask Turle.
How long did it take? I think Turle Got my stove in three days.
Would you like to add some photos? Sure would of the delivery person that can’t read and crook that unlawfully signed as if it belonged to him.”
“DO NOT TRUST ANY DHL COMPANY!!! THEY ARE THE WORST COURIER COMPANY -
DEPLORABLE -
Please read! This is not a review after 1 isolated incident!!
I have had DOZENS of problems With this company! Where i am sender and where I am merely recipient after buying online!
The German branch of the DHL monster company have lost 2 parcels - they are particularly aggressive and rude - there is NO English lines to call and when you call the German line they shout and laugh in German saying “NON! NON ENGLISH!!” I was using Google translate and the employees shouted and laughed (in a aggressive way) and mocked me - before hanging up! This happened with both instances where the parcels with sent with DHL Germany
I have had parcels go missing sent with DHL UK, DHL PARCEL, DHL ES (Spain) DHL DE(Germany) DHL EXPRESS, ... Many if not all of the DHL divisions - ALL have lost the items, left them in random places, asked random people to sign, claimed they have attempted delivery when they have not and have returned the items to sender - ALL!!
It is appalling DHL are permitted to trade!
I never leave reviews but this company is beyond APPALLING - they need to be stopped by trading standards!
dozens of instances of DHL losing my parcels or delivering to RANDOM addresses including:
* left a heavy furniture item at a random petrol station!!! Had no idea who the signee was!! Looked him up on FB and luckily found he owned a petrol station where the item was left!
* lost a big parcel containing all my clothes and other items required while i stay with my father who is suffering cancer abroad - lost for 5 1/2 months- they have no means of investigating where the parcel went after last scan - no replies to emails on vet the months, no explanation on what had been attempted, simply say “we emailed international team, they don’t know; sorry for inconvenience. file a claim attaching receipts for every item”
*tracking advising item is ready for collection at “service point”- does not explain where the service point is - no way to speak to a human to find out - used online service to locate nearest service point, the closest listed did not have the item. The item then says collection time expired not collected returned - with no way of finding out where it was being held in order to collect!!
99.9% NO HUMAN CUSTOMER SERVICE VIA TELEPHONE- automated messages only!
IF YOU finally find a way to get through to a human if they are in another jurisdiction (Germany particularly) they hang up and laugh at you,Spain and others simply cannot speak English and hang up!
NO means between offices to communicate with colleagues in other countries DHL offices.
NO EMAIL RESPONSES
NO RESPONSES to Investigation claims!
RUDE ARROGANT EMPLOYEES ON FB CHAT WHO RESPOND AFTER DAYS WITH SHORT 1 LINE REPLYS WHICH ARE OF NO USE.
LABYRINTH OF CONNECTED DHL COMPANIES ALL WHICH SAY THEY ARE INDEPENDENT- ALL FAIL TO GIVE CUSTOMER SERVICE
PLEASE PLEASE DO NOT TRUST DHL!”
“UPS or FedEx they are not. DHL has caused delays in every package sent to me. Their 'tracking' is non-existant and if you use it you will see that DHL holds onto packages for days instread of turning it over to the Post Office for final delivery. Unfortunately too many companies have contracts with them for deliveries. Check with whomever you are ordering from and if they use DHL, shop elsewhere.”
“If I could give DHL zero stars I would. DHL told me that I could ship the contents of my package so I shipped it. Then when my package gets to one of DHL’s inspectors DHL rejects the package and charges me to send it back. Total rip-off.”
“I had amazing customer service phone call with Chloe who helped me rearrange my return and my new delivery. She was helpful and cheerful. The best customer service ever! Thank you Chloe and DHL!”
“DHL never delivers on time. A minimum of 6 months late, but I've had as long as 14. Randomly tried to deliver me a dress I hadn't ordered then wouldn't listen to me when I didn't want it. Charged me £34 when it got stuck at customs after sending me a series of threatening letters during a global pandemic. Also got my address wrong on all the letter and delivered those letters late as well.”
“DHL chaising me with a false invoice..
DHL delivered my product from ebay.com.After that they chaise me with sms to pay some TAX for them AGAIN! WHAT FOR?HOW AND WHO DID IT COUNT?! I already paid VAT on ebay and product cost MUCH CHEAPER than DHL tax!!I called to Norwegian tax office and there was a laugh after they heard about DHL stories. Advise me to call DHL and sent them ,,far away,,.Please pay attention for everything they ask you to pay and share as less info about yourself as you can!”
“DO NOT use DHL......terrible company as far as service is concerned!!!! DHL sent me a text for me sign off so they could leave my package and me not have to worry about signature and one can also leave instructions. DHL must hire a bunch of morons that don't know how to read......delivery person just threw and left my package out in the open visible to everyone!!! USE FEDEX, great delivery service.....!!!!!”
“THE PITS, WORST EVER, LOOKING FOR PAYMENT FOR DELIVERY BEFORE THEY EVEN GOT NEAR MY HOME, WANTED PAYMENT OVER THE PHONE, THIS FROM A FOREIGN NATIONAL WHO COULD BEARLY SPEAK THE LANGUAGE.
WILL NEVER USE THIS LOT AGAIN. TOOK 6 WEEKS FOR MY PACKAGE TO REACH MERE AND WHEN I WOULD NOT PAY OVER THE PHONE IT WAS NOT DELIVERED.
AVOID THESE CROOKS.”
“Ordered a large rug from Wayfair. DHL have failed to deliver over 6 weeks since it was shipped. The supplier has had to re-order the rug twice and their specialist delivery team have had to “reach- out” to DHL 4 times now for a resolution and still I have no delivery. This rug is 2.4m long when rolled up. How the hell can you lose a package this big...TWICE? I smell a rat! The latest tracking information stated it was delivered and signed for by “Destroyed” . I don’t know who Mr. Destroyed is, but I’d like to meet him!
They seen to be a law unto themselves and should be shut down. By comparison, I had previously ordered the exact same product A couple of months previously which was delivered by Hermes the very next day.”
“Ordered a large rug from Wayfair. DHL have failed to deliver over 6 weeks since it was shipped. The supplier has had to re-order the rug twice and their specialist delivery team have had to “reach- out” to DHL 4 times now for a resolution and still I have no delivery. This rug is 2.4m long when rolled up. How the hell can you lose a package this big...TWICE? I smell a rat! The latest tracking information stated it was delivered and signed for by “Destroyed” . I don’t know who Mr. Destroyed is, but I’d like to meet him!
They seen to be a law unto themselves and should be shut down. By comparison, I had previously ordered the exact same product A couple of months previously which was delivered by Hermes the very next day.”
“half of my order arrived on friday, the other half is no where to be found. it is weird to have only half an order to be delivered, and beyond annoying when the other half is not sent the next day, but apparently the DHL tracking for it is telling me the other half will be here this time yesterday...but its great, because it is not like i timed this order for me to sort on the weekend or anything...”
“"Talk to one of our advisors", when there's nothing but an answering machine! And how the heck does it work?! I tried selecting the 'safe place' option on the phone and it magically delayed it by a day!”
“WORST COMPANY EVER NO CUSTOMER SERVICE, CAN'T EVEN GET THE RIGHT ADDRESS OR PERSON ON A SIGN FOR PARCEL, GOT LEFT AT WRONG ADDRESS AND THEY JUST GO OH IT'S CLOSE. TRY TO COMPLAIN, NOTHING, JUST WE WILL GET VAN DRIVER TO PICK IT UP AND RE-DELIVER, no time and tracking says delivered. Such a joke of a firm. NEVER EVER USE THEM OR TRUST THEM, hate it when i find a parcel is coming through them. Rude and lazy staff.”
“I ordered live beings for my aquarium that needed quick delivery. DHL have failed to deliver saying they couldn't find my postcode, then when I call their IVR it relays my postcode back perfectly. In 3 years of living at this address, I've never had any issues with deliveries. I think thier driver just decided he couldn't be ar**d, because the pin he dropped showing where he'd 'attempted' delivery was over 2 miles away, literally up a random lane - I live in a town, it's really not hard to find.
To top it off, you can't speak to anyone. I want to know they have my address correct, so if my little aquatic friends manage to survive the night (doubtful), they'll actually get here. But no. Thier automated lady will literally cut you off no matter what numbers you enter or whatever you do to try and confuse thier systems. Never, ever, ever (I really can't stress this enough) ever, will I use DHL. Nor will I order anything from ProShrimp again if this is who they use.
No doubt that IF I receive my package tomorrow, everything will be dead. Good job they don't courier organ transplants. Utterly abysmal.”
