“Just sent an envelop thru DHL LADBROOKE, in Loudoun co. VA. Very impressive customer service. Entire people I met with were very helpful and friendly. Very Highly recommended.”
“Waited all day for my iPhone, watched tracker. We were stop 64, waiting and waited. I was at work watching stop updates, Mrs was waiting at home looking out window, but after stop 51...my order disappeared off tracking! And then appeared in the warehouse after 6.30pm WTF. Fuming is not I like to feel after working all day. So I sucked it up and waited for Monday. And received iPhone, I recruited 10 people to keep a eye out for these allusive vans, cause if they can’t see the property from their driving seats...they can’t deliver.”
“DHL10433276-1470724
WARNING! DO NOT USE DHL!
Never have I ever encountered such a horrendous courier service as I have had to endure with DHL. My parcel (DHL10408721-1445074) was originally supposed to be collected on Friday 20th November from my doorstep for next day delivery to my customer. I received a text message notifying me the driver would be coming to collect between 16:09 and 17:09 on that day. However they came around 14:00 which meant they came outside of the expected timeslot and we were unable to open the door in time for them to collect.
On Saturday 21st November 10:51, I called DHL who assured me they would try again on Monday 23rd November. When I called DHL at 12:37 on Monday to enquire about a timeslot, they said they would not be sending one but a driver would be coming. I called again at 17:05 as the parcel had still not been collected and I was informed that a driver had attempted collection but no one was home. This is a blatant lie as my father was in the kitchen/living room all day which faces the front of the house and no one came to the house apart from the postman that day. Since the parcel was supposed to be delivered the next day, I wanted to solve this as soon as possible and called again at 17:45. I was advised by Jago that I could drop it off at a nearby service point on Highfield Road S41 7HS so it could still be delivered the next day but I would have to organise this via the send.dhl website as he could not do this for me. When I tried to do this, the service point he mentioned was not available so I selected the next closest one which was on Sheffield Road S41 8LL and ordered a next day delivery service from this service point (DHL10433029-147068). Unfortunately, after a quick Google search for the exact location of this service point, I found out it was permanently closed. After calling DHL again and being put on hold on numerous occasions , I was able to arrange another next day collection from another service point on Hasland Road S41 0AG (DHL10433276-1470724) and I was advised to request a refund for the previous orders (which I have still not received). When my father dropped off the parcel at this service point, the shop owner scanned it and said DHL were the worst courier service but at this stage, it was already too late for me to change.
To cut a very long story short, to this day, my parcel has still not been delivered after a month (from 20th November- 20th December) and in between I have made 20 calls to DHL regarding this, sent live messages via the website, emailed the customer service when no one was available on the livechat, sent messages via Facebook and called the service point regarding my parcel, which from my last phone conversation on Monday 14th December with DHL, has now been lost. I was told that on Tuesday 24th November, a driver had attempted collection at 12:32 but was not successful giving the reason “collection refused”. The second attempt was made again on Monday 30th November at 18:53 but “not ready” was the reason given by the driver. The third attempt was made on Friday 1st December at 12:55 and again “not ready” was the reason given. The shop owner at the service point has CCTV footage of the parcel being collected and he has contacted PayPoint who will be investigating this. He is extremely furious with DHL because it affects his business’s reputation and caused him considerable stress with previous customers who experienced something similar. He has advised me to use the other courier services which he acts as a service point for as he will no longer be receiving parcels for DHL after this nightmare.
After chasing DHL for updates, I was informed that an investigation and a search had been carried out and since the parcel could not be found, I would need to make a claim. This is still ongoing, no replies to my emails or messages and no parcel for my customer. The amount of time I have wasted on making phone calls and being put on hold (sometimes the line drops!) is unbelievable- not to mention the considerable amount of stress and frustration it has caused as well as the loss of my parcel and the impact it has on my customers. I will NEVER be using DHL again and STRONGLY ADVISE others not to do so in future!
This is the first time I have ever felt such strong compelling urge to leave a negative review like this. If 0 stars was an option I would have selected this even though the service I have experienced warrants a sub zero rating!”
“Delivery a week late and counting. Responses to all forms of contact are non-existent.
Tracking said my parcel was the next to be delivered 2 days ago, waited outside for it and nothing. Still nothing now.”
“We had samples that arrived to Spain 2 weeks ago. We had been calling DHL daily trying to followup with them.
The customer service seemed friendy enough but they just waste your time. They diverted us from one department to another, where we had to explain everything from the start. They informed us that someone will call back and they never did.
We emailed them and they replied really late with a one sentance email that the package is still pending.
They informed us at some point that the package was in the health inspection department and that ourdocuments are all in order. But the inspectors had not come in yet, this was almost a week and half after the samples were already there.
We asked to be diverted to the compliants department. The customer service did not allow us to speak to them, she kept rambling on and cutting us mid sentance not even giving us a chance to explain our frustration, eventhough we were still being polite to her. It appears that the staff recieves little training in customer service and are stressed out that they can not handle a simple request.
The service is extremely terrible and has wounded our image and reputation with both our suppliers and customers. We cancelled our account the same day and we are still waiting for the package.”
“Got to be the most useless company I have ever used........ never again
Still not collected any of my parcel from drop off in over 2 weeks.. unwilling to cancel order and refund my money
Snotty customer service...
Daylight robbers...”
“Dreadful service. First package returned from the states . Was scheduled to be picked up again five days ago. 15 phone calls and one call to complaints and a manager who finally called me back and the parcel is now on its way to the states ( five days after date organised) The manager told me it was " a technical problem or human error" No. it was just extreme inefficiency
The staff are mostly pleasant and apologetic . However this is not good enough. I would not use DHL again and have suggested to my broker who uses you a great deal to find another company
Too much aggravation”
“Hi
I sent to parcel to Latvia 30of the November.I called every single day nobody didn't give me answers what happen with my parcel.My parcel is staying in Germany from 03.12.20.After when I called they shouted me and put the phone down.I can not sleep at nights and I have stomach problems now because I all the time thinking what is gone on.I go to city advisers on Monday and maybe they help me sort out this problem.I never again use this company and I want forget like bad dream in my life...”
“Should be -5 stars!
One of worst experiences with a courier I have ever experienced!
Every one has a different story!
Nobody gets back to you!
Nobody takes responsibility!”
“I would give them 0 rating.
I have been abused by DHL parcel which made my health condition worse. They wasted 10 days of my life so far and still no sign.
Nasty customer service, inexperienced advisors, every time you are put through different advisor with different and wrong information being provided to you, fake reassurance, fake premises, they are full of lies.. they keep lieing to you and pass you like a ball to each other. 9 days in a raw, I have been chasing them for my parcel which was never delivered and lost in the end.. they steal the valuable parcels, the driver does not attend to the address but you receive an update saying we missed you.. they are f..king lying.. even if you request speaking to the manager, they say management will get in touch within 48 hour, DO NOT TRUST THEM . They lie and when you chase them they'll say, oh we believe management has been in contact with you... they are nasty piece of sh..t.
I would personally stick to Royal Mail as they are more reliable than these f....ing company”
“You never included perfume in your list of “unacceptable items. You moved out box of Christmas presents to an office 70 miles away then opened the presents.you found a small bottle of unopened brand new perfume and demanded either we agreed to have it destroyed or agreed to travel the 140 miles round trip to collect it before you agreed to send the other presents on to their destination. No apology. No explanation about the terms and conditions not including perfume as a prohibited item. Just a great expense. We have been treated shabbily and I am making a complaint.”
“Had to send a parcel back to Italy . DHL picked the parcel up it arrived at the destination but nothing in the Box EMPTY. Looks like there is thieves in this company steeling peoples parcels . Looking at some reviews I’m not the only one this as happened too. DO NOT USE THIS COMPANY”
“Too bad I can't give 0 stars. DHL is absolutely useless. My parcel from Italy to the UK has been shipped on November the 30th. Since December the 1st is in Milan on hold. It is now in its 10th day of not moving and Customer Service is not able to say when it will leave the hub. Assuming that at some point if might leave (and I seriousy doubt this, at some point I'd expect that the parcel wil just disappear), it still has to get through a few more hubs. This is insane, I have been only provided with excuses, but there is no excuse for doing absoutely nothing for 10 days. Avoid it, they should not really be working. DHL should consider changing its business to storage units, perhaps that might work.”
“Used the company twice, first time my level got lost 3 times and ended up never receiving it sent back to sender, second time impossible to speak to anyone the communication is shocking and no clue as to where my parcel is two weeks later.”
“Never used your company and sadly will never will again first you sent me a bill telling me I had to pay import tax which cost more than what I had bought from e bay 2nd hand I told you to send it back which you said you will.the next week you told me you would be sending it to me again I phoned you saying we had already discussed this.then 2 days after a no script van drives up someone gave me a package that the only language to his knowledge was arabic.before he fled
Yes indeed it was my product that was meant to be sent back.after 3 conversations with you helpline.3 times my conversation was disconnected and having spent a considerable amount of money phoning I got a woman on line telling me I should sent it back to the nearest DHL pick-up point and that they will send me the voucher do do it within my e mail address it did not arrive
Hence I had to return it to you and pay for your faults.”
