“DHL is the worst where's my project on January 19th told it was in route on January 25th by January 30th still cannot track my package they had no idea where it was at!!!”
“I really don’t want to waste valuable typing time explaining the numerous reasons why DHL are the worst “courier” in the UK. So just do yourself a favour if you ever order ANYTHING online which will be shipped by DHL, and trust the other negative reviews. It’s not worth the stress. You’re welcome.”
“Do not use this Company, the Customer Service is appalling.
I have been trying to resolve an issue with 2 packages for 5 days now and no one seems to be able to assist me.
I have been referred to Department after Department.
Cannot even contact anyone in their Complaints Department.”
“I am so bloody disappointed with DHL. I was expecting a delivery from them but the delivery guy never showed up so I called DHL where I was getting charged per minute, and I was told that the guy would come at the end of the day. However, this continued for days!!! I kept calling them! overall I spent over £40 just by calling and at the end got no answer. They kept telling me he’ll come at the end of the day but nothing..They are soo unprofessional! I asked customer Service what was the issues with my delivery but they told me they didn’t know! Never had any issues with any other companies. It is the worse company ever...”
“I was expecting a delivery today. But the drive somehow managed to go to a wrong address twice which was mills away from my address!!!! I called customer service but no response from them”
“2nd time in 4 weeks, very poor service, so bad that in fact now I will refuse to buy a product if DHL is the only shipper available.
The staff in HCMC in Vietnam are arrogant and unhelpful.
DHL asks for product information, then repeatedly asks for it after being sent.
Absolutely no communication at all after sending request for information which was replied to by return.
The latest package arrived in HCMC on January 12th, I still have just received it on Jan 18th.”
“I did expedited/expess shipping.
Its been almost two weeks that DHL has been in possession of my package. I look daily to see where it is because it's of medical necessity. The tracking goes from one day in clearance, to another day on hold, to the next day approved, to starting over and going through the same thing all over (ie clearance, hold, approved and again starting over with the same thing). I called to find out when I could expect my package and the best I could make out from the person, was, I just needed to be patient and wait. No wonder they have less than a one star rating. Sad, very sad.”
“I purchased an item from Amazon, had I known the shipping method was DHL, I would not have bought it, it is my 4th nightmare experience in a row, 10 days late from delivery date, it is "out for delivery" in a city 600km away from the destination.
I expect it to be lost, will be asking for refund from Amazon.
STAY AWAY FROM DHL, other couriers work much better.”
“Tracking number = 7689004153
I paid for the next day delivery and the parcel was sent to my address on Monday !!!
Third day(!!!!) in a row they just lied about attempting to deliver. 5 people in the house and no bell no knocking no card left.
Shockingly abominable service
How come these monkeys are still in the business ????
Thursday
January, 14 2021
08:05 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
Thursday
January, 14 2021
07:47 Local time | With delivery courier | LONDON-HEATHROW - UK
Wednesday
January, 13 2021
08:07 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
07:47 Local time | With delivery courier | LONDON-HEATHROW - UK
Tuesday
January, 12 2021
08:19 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
07:39 Local time | With delivery courier | LONDON-HEATHROW - UK”
“Absolutely a disgraceful service. Parcel damaged first and then not delivered even if they are keeping confirmed this. Customer service doesn’t reply either on email or phone. Stay away if you can”
“In the last 3 days, they claim that they are going to attempt a delivery but nobody is coming. When I tried to contact their customer service the lady refuses to give me any help, give me her manager and in the end, she HANG UP THE PHONE to me..... ”
“A total scam they will scam you off your cash in the pretext that there are storage fees of a minimum of 30$ + vat ......overcharge customs fees....a small package of cosmetic has cost way more than the purchase price. They don't send alerts on time so that you pay storage charges.....how are they being allowed to con people in broad daylight!!!”
“Actual complete liars. Stated attempted collection today after I was told to leave a sign on the door with info for the safe place for collection.
I did this and it literally could not be missed. Come home and still sitting there.
I have security footage during the time DHL stated attempt and not a single person come down my drive to front door.
Appalling behaviour.”
“Posted very important documents Monday pm; arrived in China at destination Thursday pm. Given lockdown 3 happen in between I was amazed but also deliriously happy my documents arrived ahead of estimated delivery time. This is the third time used DHL for international deliveries- every time first class! Highly recommend.”
“DANGER DANGER DANGER
If you see a good review they wrote it..... Amazon should be banned from working with them.... there should be some sort of Class Action Suit....
This is a Knowingly Willingly Premeditated Scam.....They give you tracking numbers that don't even exist.... I'm curious as to why the Better Business Bureau hasn't shut this place down.... the reviews say it all”
“Took a half day unpaid to be home to get the package delivered after I booked the window... still no package way passed the working day and the window I booked. I'm really happy I spent my time unpaid for a delivery that wasn't necessary at all since it's still not here.”
“Three separate items from three separate sellers the same outcome from using this shower of s***e.
I haven’t got the time or energy to highlight all the problems but if you read the other reviews you’ll get the gist.
From now on I will check first to see who is using DHL and make sure I buy elsewhere.”
“AVOID!!!
Do not use it !!
I was waiting for delivery ( Christmas present ) , on the 23th I check the tracking and what a surprise - it appears that I refused the delivery and it was sent back to the sender!!!
WHAT A LIE !!!
I never got any parcel to refuse it. I think because it was 23th of December , the driver got lazy and didn't and it was just easier to send it back than to deliver as I am living in the middle of nowhere.
AVOID ! AVOID ! AVOID!”
“Ordered a small part,(battery cable from Rock Auto), paid extra to have the part by the 31st of December. The part has been shipped from N.Y, to Ohio to Los Angeles Ca. back to Ohio and according to tracking info on its way to Tulsa Ok.(I live near Oklahoma City). I still do not have the part. I would give this company 0 stars if possible!!!!”
“The absolute worst company I have ever dealt with in 38 years of business. They don't know where my package is or when it will be delivered. I paid almost 2,000 to ship from England.
The managers and executives are hiding from their customers and letting the hourly employees listen to our complaints on how bad they have managed the company.
The only thing I can think of to wake them up is to actually council their employees to quit taking the grief and start making the big wigs manage the company better.
So far I have talked to 2 of them explaining that they have no future in a company that is the worst in the nation.
Yes it is that bad”
