“Hi
I sent to parcel to Latvia 30of the November.I called every single day nobody didn't give me answers what happen with my parcel.My parcel is staying in Germany from 03.12.20.After when I called they shouted me and put the phone down.I can not sleep at nights and I have stomach problems now because I all the time thinking what is gone on.I go to city advisers on Monday and maybe they help me sort out this problem.I never again use this company and I want forget like bad dream in my life...”
“Should be -5 stars!
One of worst experiences with a courier I have ever experienced!
Every one has a different story!
Nobody gets back to you!
Nobody takes responsibility!”
“I would give them 0 rating.
I have been abused by DHL parcel which made my health condition worse. They wasted 10 days of my life so far and still no sign.
Nasty customer service, inexperienced advisors, every time you are put through different advisor with different and wrong information being provided to you, fake reassurance, fake premises, they are full of lies.. they keep lieing to you and pass you like a ball to each other. 9 days in a raw, I have been chasing them for my parcel which was never delivered and lost in the end.. they steal the valuable parcels, the driver does not attend to the address but you receive an update saying we missed you.. they are f..king lying.. even if you request speaking to the manager, they say management will get in touch within 48 hour, DO NOT TRUST THEM . They lie and when you chase them they'll say, oh we believe management has been in contact with you... they are nasty piece of sh..t.
I would personally stick to Royal Mail as they are more reliable than these f....ing company”
“You never included perfume in your list of “unacceptable items. You moved out box of Christmas presents to an office 70 miles away then opened the presents.you found a small bottle of unopened brand new perfume and demanded either we agreed to have it destroyed or agreed to travel the 140 miles round trip to collect it before you agreed to send the other presents on to their destination. No apology. No explanation about the terms and conditions not including perfume as a prohibited item. Just a great expense. We have been treated shabbily and I am making a complaint.”
“Had to send a parcel back to Italy . DHL picked the parcel up it arrived at the destination but nothing in the Box EMPTY. Looks like there is thieves in this company steeling peoples parcels . Looking at some reviews I’m not the only one this as happened too. DO NOT USE THIS COMPANY”
“Too bad I can't give 0 stars. DHL is absolutely useless. My parcel from Italy to the UK has been shipped on November the 30th. Since December the 1st is in Milan on hold. It is now in its 10th day of not moving and Customer Service is not able to say when it will leave the hub. Assuming that at some point if might leave (and I seriousy doubt this, at some point I'd expect that the parcel wil just disappear), it still has to get through a few more hubs. This is insane, I have been only provided with excuses, but there is no excuse for doing absoutely nothing for 10 days. Avoid it, they should not really be working. DHL should consider changing its business to storage units, perhaps that might work.”
“Used the company twice, first time my level got lost 3 times and ended up never receiving it sent back to sender, second time impossible to speak to anyone the communication is shocking and no clue as to where my parcel is two weeks later.”
“Never used your company and sadly will never will again first you sent me a bill telling me I had to pay import tax which cost more than what I had bought from e bay 2nd hand I told you to send it back which you said you will.the next week you told me you would be sending it to me again I phoned you saying we had already discussed this.then 2 days after a no script van drives up someone gave me a package that the only language to his knowledge was arabic.before he fled
Yes indeed it was my product that was meant to be sent back.after 3 conversations with you helpline.3 times my conversation was disconnected and having spent a considerable amount of money phoning I got a woman on line telling me I should sent it back to the nearest DHL pick-up point and that they will send me the voucher do do it within my e mail address it did not arrive
Hence I had to return it to you and pay for your faults.”
“Unfortunatly my parcel was not being delivered and there are not working contact info that I could contact to know what happened to my parcel the only hope is writting reviews about it till someone answer but it is not working so far
Stay away from this company
It is waste of time, money and unhappy christmass for my nephews that are expecting my presents”
“Totally useless. Pick up booked for Wednesday, no show Thursday no show Friday no show. Monday turned up, so you pay for 1 to 2 day delivery and get 7 day delivery. No response from the help emails total joke. Will never use again”
“Every time I get a delivery from DHL, it never gets delivered on the day its scheduled. You have to call & get it arranged again. This is my 3rd delivery unfortunately from DHL again I had to call them with a premium number to rearrange delivery. I Don't understand why companies would use a rubbish courier service.”
“FULL OF THIEVES. Delivery driver collected my fully insured package but it never came up on tracking system and after 8 days I contacted them to witch they asked for proof he collected it but dhl don't provide in my area. Delivery drives stole my package. USE ANOTHER COMPANY or Take pictures of the delivery driver/van collecting”
“Utter garbage, the package came from who knows where courtesy of ordering through manomano, it made it to the UK and then disappeared. No one answers the phone, no one cares. Can’t get money back, I want to kill someone I’m so angry and sick of trying!!!!”
“We expect a package from dhl, today dhl comes while we were at home, put a card in letterbox without information to which neighbor has delivered packages, call dhl 0900 costs 1 euro per call because they are customer oriented!
ring the bell each neighbor ask them one by one or have received the package, is annoying or not?”
