“The lousiest courier company I ever came across. A parcel was sent from France to me at Chennai. The label was tampered on the way with the description as "document' and so the concerned employee (one Priyanka) began to harass me as well as the sender asking us to send the original invoices and other documents unduly delaying the delivery. The parcel is supposed to contain an iron tonic for a patient in Chennai and the parcel was held up by DHL at Bangalore with nasty phone calls and demands of more and more documents. After almost a month, the consignment is still with DHL Bangalore and meanwhile the patient died. It was not a commercial shipment but the incompetent, incorrigible staff continued to persist on sending the original invoices, etc. We sent the required documents promptly. After several phone calls and emails (to both the sender and recipient), finally they say the matter is passed on to the customs and "if no queries are raised by the customs it will be cleared within 48 hours." This experience speaks volumes about the efficiency of this bitchy courier company - DHL.”
“DHL Its most expensive hopples serves I ever had and not just at once. This delivery is second hopples in a row. Firstly, a while ago DHL returned my shipment, which I paid $500 from Europe with no reason. Their reason was the person in Europe who works for DHL and wanted money personally to let delivery go. Today, they put my delivery on hold while yesterday they ask me to rearrange the delivery time for today, which I have. I rearrange delivery for today, and they said they would be at the delivery address. DHL never came to delivery address. DHL put my delivery on hold and emailed me about it. Yesterday I received three text message about rearranged delivery time.
Please, don't use this serves. Use anyone else it will be much better.
I absolutely can not handle that my delivery is still with them!”
“DHL allegedly delivered a package on 7/8. Received confirmation three days later that package was delivered on 7/8. No package was delivered. I have ring doorbell that captures if someone was to approach the door. No one came to make a delivery. DHL stands by the fact it was delivered, the company that I ordered will not do anything. It appears DHL was not the actual co. that "delivered" it, but a third party vendor. Somehow this falls to me, not the carrier or the company I purchased from.”
“The worst and most disappointing service ever. Avoid like the plague. Impossible to contact, no information or tracking info provided, I have paid a fortune for 1-3 delivery, because of the important and urgent medicine in the parce. Today is day 5 and no delivery. Expensive garbage, they should be out of business.”
“Would give them 0 stars but cant unfortunate. They made me pay 140$ extra over the 100$ I've paid at checkout. But they tell you that the day that your about to receive it. ThIEVES”
“Horrible customer service. they have no idea where my package is. been 4 days for any update they said they gave it to the USPS, website and I called USPS and said they are awaiting package from DHL which I knew DHL was lying. I have a friend who works at my local post office and said they haven't received package yet. They take no responsibility for losing packages. Good Luck! Only reason why they got 1 star is because I had to, otherwise it would have been a 0.”
“Terrible service. Paid for one day delivery, then the delivery driver took 8 hours to deliver 15-30 packages and then zoomed off, cancelling my order until tomorrow as he went. Shocking service, will be ensuring that companies i buy from do NOT choose dhl in the future.”
“You promised to pick up a parcel within a certain time slot but we weren’t informed of the time. As we were worried about this, we cancelled the collection by phone. The courier finally turned up ten minutes before the deadline but we had already appointed Fedex to pick it up and they turned up within one hour. So far we have a not received a refund from DHL. There is nowhere on their website to enable this. NEVER USING THEM AGAIN.
.”
“3rd Class International company, working as an International Thug Mafia. Forced you to pay taxes on personal used items even if you have already paid enough charges. They delivered my parcel to someone else and still strugging to get it. I have used other courier services but no comparison when it comes to make your life miserable. Never use again.”
“DHL has to be the worse delivery company out here. Package was not delivered. I've called DHL 5 times hold time each was at least 20 minutes I've been waiting on package for 3 days. Called to speak with supervisor each time rep has to put in ticket supervisor will call you 90 minutes. No call from supervisor. DHL has not updated tracking information. Negative 0 stars”
“On July 7, I order some items from a business. Two of the items shipped FedEx from one warehouse the other shipped by DHL from another. The zip code was entered incorrectly on both. I received the FedEx package the next day (a day early) even with the wrong zip code. On July 10, I received a notice that there was a hold on the DHL package and I needed to contact DHL for address information. Their customer service is on Arizona time so I could not call for a couple of hours after the notice. I called first thing in the morning and after being on hold for quite a while, I provided the correct address information and was told I would have the delivery the following Monday (I needed for the weekend or I would not have paid extra for expedited delivery). The following Monday, there was still a hold for address information so I called again and after another long on hold time, I was spoke to a rep that verified that the proper address information and said that I would have the package later in the day. Well, it never arrived and the tracking information never changed. The next day, July 14 (a full week after it was shipped) I called again and was on hold for quite a while. The rep I spoke with did not have the updated address information and had to update it again. She took my phone number and said that I would receive a call if there was a problem. No call, no package, No luck. Called again, (4th call to Customer service and learned was again asked for correct address information. Total time spent on call number 4 was over 45 minutes. Don't know if the issue is resolved or not. Complete incompetence.”
“DHL is the most rubbish delivery company in the world. They have never ever delivered my items on time. Fed up with this company. RUBBISH RUBBISH RUBBISH!”
“Sending parcel to Spain. For a few days Tracking rejected referance sent. It also rejected and continues the post code in Spain, which i know is correct. When my ref. accepted it says parcel going to Chec Republic.
Another DHL site aknowledges collection, thats all! Contact by email, told there are 2 DHL, independant, therefore they cannot help.
Contact by phone, the wrong DHL of course. Kind lady gave me a phone no. and they acknowledge collection.
Tracking tells me parcel collected, thats all. Tried to phone again, out of order. Not suprised!
Could not organise a party in a brewery, or words to that effect.”
“DHL are lying to avoid bad service
We were expecting a part for a gearbox in order to finish a job and deliver the car to the customer yesterday. We paid extra in order to have it delivered on time. DHL did not deliver yesterday. On our call this morning they told us we were shut at 3.30pm yesterday on their attempt to deliver. We were 5 people waiting for it not to mention the CCTV cameras clearly showing that not DHL has been on sight at any time yesterday from 8am until 6.30pm, through our over 7 feet shutter door wide open all day long. Stay away from DHL, they are a disgrace. Not professional anymore and pretty much a lier when facing responsibilities, at least in our cases.
FOR THE ROAD ADMIN”
“I'm in my 7th day trying to get a package delivered after the tracking system showed it to be out for delivery. The 2nd day the system had a message that the address had a problem. I tried five times unsuccessfully to update the address even though it was correct. They had delivered one of the 2 packages on the tracking order the day before with the same address. I have emailed and called and talked to customer service 6 times. Each time I was told that they were very busy but would get the ordered dispatched. Today was the 7th day since it was supposedly dispatched and still not delivered. Tomorrow I will attempt to pick it up at there center myself.”
“Ukraine, DHL Express delivery from the UK during COVID-19 quarantine, July 2020.
The delivery was all paid by the seller (bought the bag at Michael Kors). Perfect customer service, the parcel came in less than a week after the purchase. Even had to postpone the delivery by 3 business days. The courier came in 45 minutes after the confirmation call in the morning of delivery day.
The best service out there so far.”
“I have paid and scheduled a pick up on a Monday (booked on a Sat). They did not pick it up and no communication. I rang up to find out why they didn't pick up. First call was put on hold then got cut off. Second call after several minutes of waiting I was told they have rescheduled pick up. It is totally unacceptable when I am paying premium price for a service that doesn't seem to be reliable.”
“Useless...
Bought something online and the seller sent it with DHL. After being given a delivery slot and having received a notification email that my parcel was on route nobody showed up to deliver it. The tracking page said they could't locate my address which is ridiculous since my house is on a main road and the from door had a clearly visible, large number on it.
The following day I received another email notification claiming my parcel would be delivered in the next 15 minutes, to ensure the driver doesn't miss me again I sat in front of my house reading a book while waiting for an hour, nobody showed up.
I was home all day on both days and delivery was never attempted. Horrible "service".”
“Only gave 1 because there is no zero , DHL was supposed to have delivered my talk talk parcel on Fri 26th June and every day since,when I check the tracking all I get is delayed or can not find address ,even though they delivered another parcel on the 22nd June ,I've tried emailing but no one gets back to you ,you can't ring them be side it is an automated system ,I do not recommend this company please avoid ,I have never had any trouble with Hermes delivering to my address ,it's not the first time I have had trouble receiving a parcel from DHL they are an absolute disgrace”
