“Because you have delivered my parcel to wrong post code right post code on track and trace but it was delivered yo wrong post code don't have any idea where my parcel is”
“Shame I have to give it one star, as it doesn't deserve it.
Have been let down twice now on 2 separate occasions. They email the delivery day but no delivery. When you check on their tracking they use the word 'delayed'. No reason why. You get another email with another date, but guess what? They don't deliver. No reason.
You finally do get your goods after being let down. No wonder the company has such bad reviews as they don't seem to care at all about their customers.
You wouldn't think a big company would behave like this, but as they say, the bigger the company, the worse they are.
Good luck if you use them.”
“Very unpleasant company to deal with. Ive spoke to 10+ agents in 5 days that are unable to give me a straight or similar answer as to what is going on with my 2 packages.
Duty has been paid on the first and everyone of the agents say it's suppose to be here tomorrow. It's now been days in a row of the same exact response and I still have no package.
On the second package, agents say i haven't paid the duty (when i have proof they took my money), and the others say it's on hold for a totally different reason, but assure me it's going to be delivered the next day.
Its now been a week of that same response and i have neither of my 2 packages.
NO ONE, not even management actually has the ability to give a straight answer or solve an issue properly at DHL / DHL Canada. Even just getting on the phone with a team leader or member of management was a hard task in itself. They refused to put me on, and i was even hung up on.
After speaking with management I'm assured they are looking into the issue and i will receive an email or call back with a resolution and that DOES not happened.
I have every single voice memo attached to my account if anyone wants to know how DHL's "valuable" customers are being treated, it's simply unacceptable in my opinion. This is why I'm choosing to share this experience in the hopes that this does not happen to anyone of you.
This is your clear warning: STAY FAR AWAY FROM DHL.
Agents will do or say anything to get you off of the phone. All they are they for is to take your tracking numbers and read to you what it says. Anything else is out of their hands and beyond their control.
If you contact me to review the calls just listen how many times I'm assured my package will in fact be here. After being promised it was going to be here again today my package is now with a totally different 3rd party shipping service that says it's not coming until "tomorrow" once again.
DHL is a complete waste of time scam and are VERY far from international shipping experts in my opinion.”
“Very unpleasant company to deal with. Ive spoke to 10+ agents in 5 days that are unable to give me a straight or similar answer as to what is going on with my 2 packages.
Duty has been paid on the first and everyone of the agents say it's suppose to be here tomorrow. It's now been days in a row of the same exact response and I still have no package.
On the second package, agents say i haven't paid the duty (when i have proof they took my money), and the others say it's on hold for a totally different reason, but assure me it's going to be delivered the next day.
Its now been a week of that same response and i have neither of my 2 packages.
NO ONE, not even management actually has the ability to give a straight answer or solve an issue properly at DHL / DHL Canada. Even just getting on the phone with a team leader or member of management was a hard task in itself. They refused to put me on, and i was even hung up on.
After speaking with management I'm assured they are looking into the issue and i will receive an email or call back with a resolution and that DOES not happened.
I have every single voice memo attached to my account if anyone wants to know how DHL's "valuable" customers are being treated, it's simply unacceptable in my opinion. This is why I'm choosing to share this experience in the hopes that this does not happen to anyone of you.
This is your clear warning: STAY FAR AWAY FROM DHL.
Agents will do or say anything to get you off of the phone. All they are they for is to take your tracking numbers and read to you what it says. Anything else is out of their hands and beyond their control.
If you contact me to review the calls just listen how many times I'm assured my package will in fact be here. After being promised it was going to be here again today my package is now with a totally different 3rd party shipping service that says it's not coming until "tomorrow" once again.
DHL is a complete waste of time scam and are VERY far from international shipping experts in my opinion.”
“I was told that our package would be delivered “ Express“ by Friday 25th .
Now stuck in Boston USA “ waiting for pickup by recipient as requested”. The parcel is going to Maine. Customer service tells me that it’s waiting for the US postal service to pick it up and it won’t be there until the 30th , it is a birthday present for a friend whose birthday is today. After reading other people’s reviews I don’t expect much. DHL Express .....forget it!”
“I wish there was a 0 star rating for DHL.
DHL lied about delivery attempts. They never came to my house and they said they tried delivering but no one's home. LIAR
I called the customer service many times for help. They guaranteed 4 times to deliver my parcel the next day. Each day I ended up being so frustrated, here is what happened: Sep 21: I request delivery on the next day and it was confirmed by DHL. Sep 22: I waited at home the whole day but no one delivered my parcel, I called the customer service and the rep said it would get delivered tomorrow FOR SURE. Sep 23: I waited the whole day and no parcel, called again and the rep PROMISED the next day delivery. Sep 24: NO PARCEL again and I called and asked for a manager, the manager named Ruth GUARANTEED it would get delivered on the next day. Sep 25: GUESS what, today is the Friday and still no parcel. I called and the supervisor on the phone said they could only deliver my parcel on the NEXT Monday.
Its fair to call DHL Liar at this point right?
The specialist at DHL is like a joke. They sent you a scripted email and asked me to wait 2 days for a simple feedback on my parcel. Two days after, they sent you an email saying they closed my case becuz my "parcel is with the courier and it would be delivered today
".
BUT where is my parcel, LIAR?”
“I ordered online phone from huwaie avoid this company thier drivers are thief and DHL won't listen or believe their customer even if you have proof wrong house picture they stolen my phone and uploaded road house picture and when they investigated maps tracker it shows he has been at that address and they wouldn't believe me clearly shows wrong house picture avoid at any cost I will never use dhl again and won't recommend it i am waiting for next call on Monday and I will see if they sort it out and I will be updating here”
“I had an email from DHL saying my parcel had been collected then 12hrs later to say they hadn't got it! Try speaking to a human being at DHL? FORGET IT they dont exist. Where is my parcel? Who knows. Stick to using Royal Mail instead”
“Worst company ever. If possible I would give no stars. I was supposed to have delivery of and installation of a new gas cooker on 21st of Aug. The fitter refused to install the cooker because it was too close to a shelf it took 5 mins to remove the shelf but I had to wait 2 weeks for another booking. They rearranged for the cooker to be delivered and installed on 14th Sept. with a slot between 7am-11am. tracker first said they would be here between 7 and 8 then kept getting later by 10 mins. every few mins. Eventually got through to DHL at 1pm. who informed me the guy hadn't turn up for work, they didn't have the decency to phone and let me know. They then offered me another date which was almost 3 weeks later. Needless to say I cancelled and went AO who will deliver and fit in 4 days time. This item was ordered through Argos. How Argos use DHL is beyond me, they are a load of shysters.”
“EVERYTHING. WHY DON'T THEY SHOW UP AT ALL. THEY DONT SHOW UP IN TIME FRAME THEY SPECIFIED, THEN DON'T SHOW UP AT ALL. WHY DO BUSINESS USE THIS COMPANY. FRUSTRATING. THEY DON'T DESERVE ONE STAR.”
“My wife had a delivery today by the most rudest driver ever he asked for a photo of her and the package after asking twice for her name these people completely unprofessional and rude my wife tons him how disgusted she was I’m so angry”
“Unreliable courier service. Never had a consignment delivered on time and I don’t know why I thought today would be different. I suspect going forward I will boycott services who use this postal service or at the very least request postage via alternative means.”
“I have two parcels due for delivery last thursday the 10 sept 2020 never arrived ,so i rang there customer service team was told they had not been scanned in there warehouse ,but will arrive Friday the 11th sept .Well no parcels arrived on Friday, so rang DHL again was told still not scanned in there warehouse so will be delivered on Monay the 14th sept 2020 .Again no parcels another phone call later still unscanned sitting in a warehouse not coming out .Its the worst delivery company in the Uk as this is the second time its has happened to me and they just lie .I have told the company that used them as there paying for a service there not getting i am sick of how Dhl lies does not deliver so i really suggest everyone not to use this company as they do not send out as promised ..My shipment mumber 31498280005662”
“4 weeks... they are getting worse by the day. The expected delivery date on my package from Canada to India was august 22nd 2020. I paid $183 to get it shipped, its 9th September today and it still hasn't been delivered. I've gone to the level of including CEO John Peterson in my escalation email, and they still have no responsibility.”
“I have waiting months for an item to come into stock and when it does the Company despatch it via DHL and what happens DHL manage to deliver it to the wrong address - Who knows when I will now receive the item as trying to contact DHL is nigh on impossible their inhuman automated system still claims it has been delivered to the right address!!
Suggest you avoid using this courier if at all possible”
“I wouldn't even give DHL one star but that was the only option... just bad in every way for a logistics company. They claim you can get updates on your packages... no you can't you can sign up three, four, even five times and still hear nothing. You try their ask a question box and their response is you gave a tracking number I can't look that up. I did not even put one number in my question.”
“"I can honestly not understand why anyone uses DHL. My company stopped using them years ago as their record of loosing packages and blatantly not caring about it was so bad" that's someone else words,but heat the nail.
I am waiting for my deliveroo kit ,
They basically hijacked my package.
done expect professionality for them don't expect being reliable they basically do whatever they want to and you just need to wait and accept whatever they have to offer which is nothing.
Your parcel's journey
Date Time Message
03rd September 2020 10:23 We're sorry but the delivery of your consignment has been delayed. We expect to deliver on the next working day
03rd September 2020 10:23 Delayed
02nd September 2020 19:12 Your parcel 31408790123800 is due to be delivered on Friday 04th September 2020
02nd September 2020 07:09 Your parcel 31408790123800 is out for delivery
02nd September 2020 01:39 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:55 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:43 Delivery Rearranged By Recipient
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:55 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:30 Your parcel 31408790123800 has been delivered to your Local Parcel Shop and is available for collection
28th August 2020 08:33 Your parcel 31408790123800 is out for delivery to your Local Parcel Shop
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
27th August 2020 09:05 Your parcel 31408790123800 is due to be delivered to your Local Parcel Shop on Friday 04th September 2020
26th August 2020 17:03 Your parcel 31408790123800 has been collected”
“DHL delivered some tables from Wayfair and rammed them into my shed managing to completely wreck it. I have made several complaints via telephone and have been completely ignored. It has just cost us £120 to replace it. I would advise anyone reading this to NEVER use DHL to deliver anything, their follow up customer service is appalling”
“Waiting all day for £900 worth of tools needed for a night shift, got texts saying would arrive 4:30pm - 5:30pm.... did not arrive at that time. Then got a message at 6pm saying driver be here within 5-15mins.... did not arrive. Called up to see where driver was.... says driver had failed delivery attempt as no one was in!!! Been in all day! And had to cancel my job for tonight! Unreliable and drivers obviously decide who they want to turn up to!! What worries me the most is that delivery is worth £900 !”
“Dreadful service, told me on three consecutive days that I was out-I wasn't, was waiting for them. Despite me not ordering re- delivery ( contacted the supplier instead) , got an email saying that they would deliver between 19.00 and 20.00 ( they don't deliver after 18.00 ) . Joke of a company. Do not use.”
