“DHL are lying to avoid bad service
We were expecting a part for a gearbox in order to finish a job and deliver the car to the customer yesterday. We paid extra in order to have it delivered on time. DHL did not deliver yesterday. On our call this morning they told us we were shut at 3.30pm yesterday on their attempt to deliver. We were 5 people waiting for it not to mention the CCTV cameras clearly showing that not DHL has been on sight at any time yesterday from 8am until 6.30pm, through our over 7 feet shutter door wide open all day long. Stay away from DHL, they are a disgrace. Not professional anymore and pretty much a lier when facing responsibilities, at least in our cases.
FOR THE ROAD ADMIN”
“I'm in my 7th day trying to get a package delivered after the tracking system showed it to be out for delivery. The 2nd day the system had a message that the address had a problem. I tried five times unsuccessfully to update the address even though it was correct. They had delivered one of the 2 packages on the tracking order the day before with the same address. I have emailed and called and talked to customer service 6 times. Each time I was told that they were very busy but would get the ordered dispatched. Today was the 7th day since it was supposedly dispatched and still not delivered. Tomorrow I will attempt to pick it up at there center myself.”
“Ukraine, DHL Express delivery from the UK during COVID-19 quarantine, July 2020.
The delivery was all paid by the seller (bought the bag at Michael Kors). Perfect customer service, the parcel came in less than a week after the purchase. Even had to postpone the delivery by 3 business days. The courier came in 45 minutes after the confirmation call in the morning of delivery day.
The best service out there so far.”
“I have paid and scheduled a pick up on a Monday (booked on a Sat). They did not pick it up and no communication. I rang up to find out why they didn't pick up. First call was put on hold then got cut off. Second call after several minutes of waiting I was told they have rescheduled pick up. It is totally unacceptable when I am paying premium price for a service that doesn't seem to be reliable.”
“Useless...
Bought something online and the seller sent it with DHL. After being given a delivery slot and having received a notification email that my parcel was on route nobody showed up to deliver it. The tracking page said they could't locate my address which is ridiculous since my house is on a main road and the from door had a clearly visible, large number on it.
The following day I received another email notification claiming my parcel would be delivered in the next 15 minutes, to ensure the driver doesn't miss me again I sat in front of my house reading a book while waiting for an hour, nobody showed up.
I was home all day on both days and delivery was never attempted. Horrible "service".”
“Only gave 1 because there is no zero , DHL was supposed to have delivered my talk talk parcel on Fri 26th June and every day since,when I check the tracking all I get is delayed or can not find address ,even though they delivered another parcel on the 22nd June ,I've tried emailing but no one gets back to you ,you can't ring them be side it is an automated system ,I do not recommend this company please avoid ,I have never had any trouble with Hermes delivering to my address ,it's not the first time I have had trouble receiving a parcel from DHL they are an absolute disgrace”
“Item was held at customs and required action from me within 14 days. DHL however only notified me about this after 3 months by which time the penalties cost more than the item itself and they still had the audacity to charge me an admin fee on top of that. Struggling to get any form of response from them just delayed the process even further.”
“Worst company ever!!!! Sent a product back for repair after recently purchasing and it breaking. DHL delivered it to the wrong address and left it in a safe place apparently, funny thing is well not so funny to me really, the address they delivered it to the company were not even open at the time due to covid so basically the delivery driver has just left my parcel outside somewhere and now DHL Will take no responsibility even though I had insurance not that I should need it considering they didn't even post it to the correct address, now I am down over £400 and iv had to replace this as its needed for my job. THANKS DHL GOOD JOB would give minus stars if it was possible”
“Most incompetent delivery service we have ever dealt with. Provided DHL with all the necessary information for our international package to go through customs, they verified that they received the information and then "accidentally" returned it to the shipper in Hong Kong. They tried to stop it when I complained but did not follow through and the package was returned to the shipper. They then said that we would have to pay to have it shipped again and if we wanted a refund on the first shipping charges, we would have to have the shipper file a claim which could take 2 or more weeks. All this time waiting for products and losing customer sales because DHL can't get their act together. STAY AS FAR AWAY FROM DHL AS YOU CAN!!!!”
“well I don't know how to start i order something on 20 06 2020 ok they say I had a attempt of a delivery on 24 witch is a lie I still don't have my product today and I call them every day the same answer tomorrow and next day tomorrow again I wonder when is my lucky day its a disaster of a company my worst experience ever I speak as a buyer from now on when ever I want to buy something and I see DHL delivery i will avoid it at all cost”
“Sent 40kg in 4 parcels...one of them of 18kg disappeared in Bologna. DHL is unable to check where is the parcel, unable to say the three other parcels had been opened and badly closed . DHL STOLE MY PARCEL OF MORE THAN 4000€ VALUE.....NEVER MORE...NEVER BE CONFIDENT WITH THIS COMPANY”
“DHL do not deserve any star. they are evil and fraudulent. they are thieves. very reliable.
their customer service is the worst
I have a voicenote from their useless customer service and I would upload it if I can”
“DHL is the worst service provide i have ever known, they promises us best service and fastest delivery and charge higher than all other shipping companies, but they don't have a vehicle in UK to pick up a 93KG shipment, just now i hang up with the UK and Dubai customer service as per them this is heavy weight shipment and they need 2 days to collect the shipment. Shame on you people.
Tracking no 3714816781
Ben 0505561490”
“Disgusting service
Said parcel collected 17/6/20
Due to be delivered 13.30 to 15.30 on 18/6 by 18.30 parcel still not delivered by 18.30 we were drop no 55 and van was at drop 52. never moved and at 20.30 we had a message to say parcel was delivered at 12.00 but could not gain access. we were in all day and no van called!. After numerous calls to customer service that eventually said the vans GPS tracker went nowhere near our post code.
Today we received a message to say parcel was delivered on the 18th and signed for. Strange, just going back and forth at the moment on an expensive item that they don't seem to care about, change their stories and frankly lie.”
“They never delivered our fathers special flowers ordered a month in advance from holland for his memorial service. The app and tracking just suddenly said no information available and no one responded to emails or the customer service calls. Very disappointed and given the choice would never use them as unreliable and appalling service.
You can’t blame incompetent on The Covid situation, a packages scanned in the morning 15 min away from an address can’t suddenly be disappearing into thin air without explanation or an apology or a compensation. There should be fines for companies like this”
“My brother sent items from the Philippines and its antibiotic ,but upon arrival in UK ,i have to pay additional custom duty,FEDEX ,UPS AND ROYAL MAIL never ask me to pay anything.
This company is crooks from her in UK to Philippines.
I wonder if other countries are like that too.
I pray that this company will close and SHUTDOWN.
They are not into business they are corrupt and greedy business people around.”
“Couldn't be bothered to deliver my dunelm parcel and smashed to smithereens my The Range parcel. Who actually employs these waste of spacers. Don't deserve a job and a JOKE of a company.”
