“Ordered a large rug from Wayfair. DHL have failed to deliver over 6 weeks since it was shipped. The supplier has had to re-order the rug twice and their specialist delivery team have had to “reach- out” to DHL 4 times now for a resolution and still I have no delivery. This rug is 2.4m long when rolled up. How the hell can you lose a package this big...TWICE? I smell a rat! The latest tracking information stated it was delivered and signed for by “Destroyed” . I don’t know who Mr. Destroyed is, but I’d like to meet him!
They seen to be a law unto themselves and should be shut down. By comparison, I had previously ordered the exact same product A couple of months previously which was delivered by Hermes the very next day.”
“half of my order arrived on friday, the other half is no where to be found. it is weird to have only half an order to be delivered, and beyond annoying when the other half is not sent the next day, but apparently the DHL tracking for it is telling me the other half will be here this time yesterday...but its great, because it is not like i timed this order for me to sort on the weekend or anything...”
“"Talk to one of our advisors", when there's nothing but an answering machine! And how the heck does it work?! I tried selecting the 'safe place' option on the phone and it magically delayed it by a day!”
“WORST COMPANY EVER NO CUSTOMER SERVICE, CAN'T EVEN GET THE RIGHT ADDRESS OR PERSON ON A SIGN FOR PARCEL, GOT LEFT AT WRONG ADDRESS AND THEY JUST GO OH IT'S CLOSE. TRY TO COMPLAIN, NOTHING, JUST WE WILL GET VAN DRIVER TO PICK IT UP AND RE-DELIVER, no time and tracking says delivered. Such a joke of a firm. NEVER EVER USE THEM OR TRUST THEM, hate it when i find a parcel is coming through them. Rude and lazy staff.”
“I ordered live beings for my aquarium that needed quick delivery. DHL have failed to deliver saying they couldn't find my postcode, then when I call their IVR it relays my postcode back perfectly. In 3 years of living at this address, I've never had any issues with deliveries. I think thier driver just decided he couldn't be ar**d, because the pin he dropped showing where he'd 'attempted' delivery was over 2 miles away, literally up a random lane - I live in a town, it's really not hard to find.
To top it off, you can't speak to anyone. I want to know they have my address correct, so if my little aquatic friends manage to survive the night (doubtful), they'll actually get here. But no. Thier automated lady will literally cut you off no matter what numbers you enter or whatever you do to try and confuse thier systems. Never, ever, ever (I really can't stress this enough) ever, will I use DHL. Nor will I order anything from ProShrimp again if this is who they use.
No doubt that IF I receive my package tomorrow, everything will be dead. Good job they don't courier organ transplants. Utterly abysmal.”
“No answer on why my shipping goods are on hold. Being referred to some 1-800 number to call. Listen, this is my property and I expect you to deliver, what you are being paid to deliver. I should not have to chase after an answer. I paid you for this.”
“I have just sent a small parcel of medicines to Havana, Cuba from Belarus. My relatives there have already received the package in few days. Delivery was accurate and swift. My gratefulness to DHL and its staff for their commitment during this harsh time of pandemic we are all going through.”
“DHL service agent “staff” Holly B Hair and Beauty limited on 280 moston lane M40 9WB moston are very rude and abusive towards customers. They should be cautioned about their manners towards customers”
“This company has to be the worst delivery company going! This is the second time now that I have had them say my parcel has been delivered and it Clearly has NOT. I’m surprised this company have not been shut down, due to fraud and many breaches of the law!! Surely something has to be done. Their customer service staff on the phone are equally as shocking!!!
I spoke to Danny, then somebody called Shauna, then Rihanna in whom their manager is called Phill apparently. I’d like to say that both Danny and Shauna both HUNG up on me in which is a sackable offence I believe, and all three call takers took the drivers side trying to cover up for the driver, claiming that he had delivered my parcel and that basically calling me a liar, in which there is no photo evidence that this has been delivered.
I never have this problem with any other company, Hermes, DPD are such fantastic delivery companies, and if I have the choice, I would never pick DHL. From now on, when I order from online, I will have to check that the company does NOT use DHL, as DHL are so bad that I cannot believe they have not seen shut down!!
I must definitely get in touch with Trading Standards and the Ombudsman eventually about this, as I’m sure the drivers are stealing parcels and breaking the law, and committing some sort of fraud. DHL are the worse company that I have had to deal with!!! NEVER AGAIN!!!!”
“Regular updates on tracking app. Driver contacted me twice to let me know progress and arrange meeting place as our house is difficult to find. The driver was friendly and spot on time. Although the delivery was a day late leaving the UK but probably understandable considering the pandemic.”
“DHL is the worst where's my project on January 19th told it was in route on January 25th by January 30th still cannot track my package they had no idea where it was at!!!”
“I really don’t want to waste valuable typing time explaining the numerous reasons why DHL are the worst “courier” in the UK. So just do yourself a favour if you ever order ANYTHING online which will be shipped by DHL, and trust the other negative reviews. It’s not worth the stress. You’re welcome.”
“Do not use this Company, the Customer Service is appalling.
I have been trying to resolve an issue with 2 packages for 5 days now and no one seems to be able to assist me.
I have been referred to Department after Department.
Cannot even contact anyone in their Complaints Department.”
“I am so bloody disappointed with DHL. I was expecting a delivery from them but the delivery guy never showed up so I called DHL where I was getting charged per minute, and I was told that the guy would come at the end of the day. However, this continued for days!!! I kept calling them! overall I spent over £40 just by calling and at the end got no answer. They kept telling me he’ll come at the end of the day but nothing..They are soo unprofessional! I asked customer Service what was the issues with my delivery but they told me they didn’t know! Never had any issues with any other companies. It is the worse company ever...”
“I was expecting a delivery today. But the drive somehow managed to go to a wrong address twice which was mills away from my address!!!! I called customer service but no response from them”
“2nd time in 4 weeks, very poor service, so bad that in fact now I will refuse to buy a product if DHL is the only shipper available.
The staff in HCMC in Vietnam are arrogant and unhelpful.
DHL asks for product information, then repeatedly asks for it after being sent.
Absolutely no communication at all after sending request for information which was replied to by return.
The latest package arrived in HCMC on January 12th, I still have just received it on Jan 18th.”
