“There is a serious problem I experienced with the address field when we create an account or when we check out.... the full transmission of the address may have left out certain components...such as unit number of recipient's home.
This is probably a technical glitch due the nature of the address field of the vendor and the address field of the courier.
As such..I think it is best to complete the full address in just one field including the zip code etc....
...and the second field can still be a repeat of the first....in this way...hopefully the courier's address field will recieve the full and complete address.
DHL did not have my complete address even though I checked my account from the vendor had my full address....resulting in a botched non delivery.
Really difficult to spot where the glitch was but anyway...I hope my suggestion can be useful.
thanks for reading.”
“Rubbish as usual. Given very little notice about a delivery and I was out. I received an email to say that the parcel has been delivered and left in a safe place described as ‘other location’. What on earth dies that mean. I have no idea where parcel is. Drivers so dim. £60 of goods from Dunelm now lost. I shall be ringing Dunelm up to complain.”
“Would give 0 if I could. Failed to collect a parcel 2x. First they didn't even show up, second time I wasn't fast enough (was at the door in approx 20seconds) only to open door and see driver shoot off. Assume he rang bell and went straight back in van. Maybe I should've been standing at the door all day since he turned up at 2pm instead of 5-6. Anyway cancelled service and learnt my lesson. NEVER AGAIN”
“Washing machine should have been delivered yesterday the 11th june i am 80 my wife 76 we had to remove old machine very difficult for us told by DHL 1 hour before delivery it wont be coming until 4 July so no washer for a month try to ring them we were on hold for half an hour and then they hung up on us this company is the pits...”
“DHL LOST my package I had to keep calling them they did not send me a email to let me know that it was misplaced they also told me I need to contact the sender when they were the ones who lost my package they could not refund me they told me to reach out to the seller numerous of people have been filing a complaint with DHL due to so many missing packages I believe the driver stole the package this is so sad I also will be filing a complaint with the Board I also ask to speak with the supervisor the agent told me he is not available he will call me back so careless and no type of sympathy to the person stuff they just lost its not fair I will be reaching out to the news this place needs to be SHUT DOWN this has happened on more then one occasions they are just hiring anybody to work and do the job but someone is stealing people things this is very unfortunate and not fair I cant stress this enough I would NEVER recommend DHL you all should be shut down for all the missed packaged.”
“Working as a customer service Rep I know how people should and shouldn’t be treated. When my package arrived for delivery I placed my hand out for my package my delivery person looked me in my face and sat it on the table and began to say this package is for Annie I stated that was me and and asked politely why he placed it on the table instead of my hand in which he ignored me and left. He needs to be retrained on his customer service skills. Didn’t get his name but his truck Id is Dx21283”
“orst experience ever rubbish total…
Worst experience ever rubbish total rubbish. Customer services do absolutely nothing to help just give false promises. I will say in my 54 of life this is the worst customer services I have ever had. No stars”
“Having read several adverse reviews I was somewhat nervous about using DHL to ship a watch from Japan to Spain. However the communication was outstanding and actuallly tracking my purchase added to my enjoyment. They also handled the import tax and duty very professionally. Overall a great experience, they did exactly what I expected and sometimes that needs recognition.”
“Hi guys, DO NOT USE DHL EVER.
They have kept us waiting the whole day saying they will pick up the parcel before 6pm.... that they will send a "window of 1h" in the morning.... nothing was sent, had to wait the whole day, called them 4 times, waited on hold for hours, they always promised that the driver will show up.... at the end he didn't... sent our package by Royal Mail... same price better service!”
“I don't know why anyone would use DHL unless they have to. I ordered two separate packages, both should get here within a day or two and are taking almost a week with no further details. Customer service was supposed to contact me, but it's been radio silence. Will use FedEx.”
“Soooo disappointed with DHL Parcel uk. still waiting for my issue to be resolved but i vouch to never use them again. Terrible service! 🤯
I have paid 30 pounds to get something small ( a sim card) delivered from the UK to Bulgaria and the service promised delivery within 2-3 working days. I paid online and had it dropped off at a parcel shop. And then we waited for the parcel to get there and we waited and we waited... When i realized something is off, I started calling (not easy to find the right people) Turns out my parcel was never even picked by the DHL driver at all, still sitting where we dropped it off and I was told that 'collection was refused'. Went to the shop why they refused the collection and the shop assistant tells me they have not refused anything and a driver has not been and that DHL is doing pick up whenever they are pleased and to not count on them.
Since then, i have spoken to 3 customer service agents from DHL Parcel to try to get someone collect my parcel and they all assured me how sorry they are and that they will find out what's happening, but appear to do nothing at all to resolve the problem. Absolutely awful! And the worst part is that I can tell right away they don't give a s**t and just want to get rid of me and the minute i hang up they will move on and do nothing about it.
My advice - find another company, and stay away from this one. Really don't know how such a bad service is possible from a company that is so big!”
“Gave me a delivery time between 6pm and 7pm Friday when I went to track my parcel it said it t had been delivered It hadn’t when I rang they said it was back at the depot and wouldn’t be delivered on Monday DHL is a joke just like the tracking system”
“The worst customer service assistance I have ever had. The problem is that the initial workers that you come in contact with on the phone, could care less about your needs and concerns. That is what happens when the company is so large, they really do not care. I would never use this shipping company. I am still trying to obtain my package. They actually want to charge me a storage fee for any packages that are not delivered by a certain date. Here is the problem, I am trying to supply the information that they need, but they never call me back. I have reached out to upper level management and maybe I can be provided with better service. Anytime I have a shipper that wants to use DHL to ship my package, I am going to request, they will not use.”
“Use DPD Instead
Rearranged a delivery as I wouldn't be available to receive my parcel on the first delivery date, now DHL have lost it!!
The package is a set of four 2 metre Venetian blinds so not exactly inconspicuous.
The fact that DHL utilise rival carriers such as UPS to deliver their Christmas bonus hampers to DHL senior management pretty much says it all about the reliability of this company!!”
“How does this company stay in business ? Stop buying from companies that use this awful service, ask before and if they say DHL, find another store !”
“Australia Post says DHL lost my parcel as they work together. This is so so disappointing. How in professional it is to lose a parcel. You had one job DHL and Aus Post!!!
I sent a gift to my family, and it has been months that my parcel didn’t even leave Sydney yet, it is lost. DHL never even tried to deliver but they lost it straight away! Is that because people work for you steal our stuff or you just don’t know how to deliver delivery service? Shame on you.”
“USELESS
Useless , i will try my best to dont use this service again and tell all my friendsis all
Somebody sent me a parcel from italy , i live in uk, it took 3 days to arrive in uk and after i have been waiting another 6 days and i still not having it I've spent about 40-50 pounds on phone with them everytime they put me on hold for like 10-15 min and everytim3 i call they have a diffrent answer to give.”
“I ordered a chicken coop door opener from Amazon. It shipped from Slovenia, through, Italy, Germany and then New York. It landed in Cincinnati on the third day. It then went on hold. It's been on hold for 12 days. I called DHL and was told that it's on hold because they can't find a truck to take it to the West Coast.
The also told me I SHOULDN'T FEEL BAD because there are THOUSANDS of packages all on hold because they can't find a truck to the West Coast. They have no idea when the backage will come off of hold. Not sure why they don't put them on a plane or give them to UPS or the Post Office if they are incapable of doing their own job.
I'm worried that they've lost the package and don't want to pay for the contents. Have no clue how to get them to admit it or move the box.”
“DHL refuse to take our parcels after working together for over 5 years. And they will not refund me for the last 5 parcels they returned.. Absolute jokers and rip of cnts”
