“Some weeks ago I ordered an item from Amazon. I received a message from DHL claiming failed delivery. They gave me a phone number to contact them on, but when I rang the number it was unavailable from my network. What do I have to do to get my item delivered?”
“Following Brexit, I needed a courier who could handle our logistics to Europe. The third-party courier website TransGlobal Express offer what they call their 'TP Global' service, which is in fact sub-contracted to DHL. This looked perfect, especially since we needed to ship the goods DDP, which basically means we pay the import duties and taxes on the other side of the channel - TransGlobal offer the opportunity to book this as part of their online service.
Sadly, DHL - one of the biggest and most respected couriers in the world - couldn't organise a booze up in a brewery. They simply have to be the most incompetent shipping courier I have ever had to deal with. My business have given them (via TransGlobal) 6 x shipments to send to Europe (four to France and two to Italy) and they have messed up every one of them.
They have lost the paperwork supplied (both electronically and in paper form) for five of the six; calculated the import duties in France and Italy incorrectly (using retail prices instead of our cost prices) and now, this last one really takes the biscuit. The goods were sent in a standard 60 x 60 x 30 carton (we buy these in). DHL are saying that it is in fact 60.5 x 63.5 x 62cm. Even if there is a slight bulge in the box (possible, but not that I remember), they are claiming this adjustment takes the volumetric size up from 21.6Kg to 47.63Kg - comfortably more than double the original weight for what, a few centimetres all round? For this 'error' we have to pay an additional £32.93.
I have had enough. I am going to go on every God damn review and social media site to tell the whole world just how utterly, utterly useless they are.”
“My name is Liz Agurto -DO NOT TRUST ANY DHL COMPANY!!! THEY ARE THE WORST COURIER COMPANY -
DEPLORABLE ,I'm really upset with this international and EXPENSIVE company .I paid $160 to delivery a package with vitamins to Peru Total cost $100(for my sister she is sick with sciatic pain) the vitamins still in Peru CUSTOM because they required medical prescription. DHL never informed I need a prescription for vitamins .Anyway I lose my money $180 and also my sister never received anything because she doesn't have any prescription .I called my bank Chase to dispute the charge of course DHL said they delivery the product.(CUSTOM) But it was not the deal , I PAID to delivery to my sister.
of course I close my Bank account with chase and Also never and Ever going to use DHL(pickpockets)”
“DHL call charge
08 Mar 21
15:12
08442480844
Service
1m 53s
£0.973
08 Mar 21
15:18
08442480844
Service
1m 24s
£0.724
08 Mar 21
15:20
08442480844
Service
18m 56s
£9.782
09 Mar 21
12:20
08442480844
Service
6m 39s
£3.436
10 Mar 21
11:04
08442480828
Service
13m 41s
£7.069
10 Mar 21
12:16
08442480828
Service
8m 37s
£4.452”
“I just ordered a gstove from Norway but it has been delivered to someone in the UK. Someone can’t read. I live in America not the UK. I have searched for a number but to no avail it doesn’t exist. I have nobody to talk to about this. Someone else is enjoying my $600 stove.
Was it on time? Not to me!
Who made the delivery? I have no idea. Ask the guy who signed for it, Turle Charles.
Was the item damaged? Again, ask Turle.
How long did it take? I think Turle Got my stove in three days.
Would you like to add some photos? Sure would of the delivery person that can’t read and crook that unlawfully signed as if it belonged to him.”
“DO NOT TRUST ANY DHL COMPANY!!! THEY ARE THE WORST COURIER COMPANY -
DEPLORABLE -
Please read! This is not a review after 1 isolated incident!!
I have had DOZENS of problems With this company! Where i am sender and where I am merely recipient after buying online!
The German branch of the DHL monster company have lost 2 parcels - they are particularly aggressive and rude - there is NO English lines to call and when you call the German line they shout and laugh in German saying “NON! NON ENGLISH!!” I was using Google translate and the employees shouted and laughed (in a aggressive way) and mocked me - before hanging up! This happened with both instances where the parcels with sent with DHL Germany
I have had parcels go missing sent with DHL UK, DHL PARCEL, DHL ES (Spain) DHL DE(Germany) DHL EXPRESS, ... Many if not all of the DHL divisions - ALL have lost the items, left them in random places, asked random people to sign, claimed they have attempted delivery when they have not and have returned the items to sender - ALL!!
It is appalling DHL are permitted to trade!
I never leave reviews but this company is beyond APPALLING - they need to be stopped by trading standards!
dozens of instances of DHL losing my parcels or delivering to RANDOM addresses including:
* left a heavy furniture item at a random petrol station!!! Had no idea who the signee was!! Looked him up on FB and luckily found he owned a petrol station where the item was left!
* lost a big parcel containing all my clothes and other items required while i stay with my father who is suffering cancer abroad - lost for 5 1/2 months- they have no means of investigating where the parcel went after last scan - no replies to emails on vet the months, no explanation on what had been attempted, simply say “we emailed international team, they don’t know; sorry for inconvenience. file a claim attaching receipts for every item”
*tracking advising item is ready for collection at “service point”- does not explain where the service point is - no way to speak to a human to find out - used online service to locate nearest service point, the closest listed did not have the item. The item then says collection time expired not collected returned - with no way of finding out where it was being held in order to collect!!
99.9% NO HUMAN CUSTOMER SERVICE VIA TELEPHONE- automated messages only!
IF YOU finally find a way to get through to a human if they are in another jurisdiction (Germany particularly) they hang up and laugh at you,Spain and others simply cannot speak English and hang up!
NO means between offices to communicate with colleagues in other countries DHL offices.
NO EMAIL RESPONSES
NO RESPONSES to Investigation claims!
RUDE ARROGANT EMPLOYEES ON FB CHAT WHO RESPOND AFTER DAYS WITH SHORT 1 LINE REPLYS WHICH ARE OF NO USE.
LABYRINTH OF CONNECTED DHL COMPANIES ALL WHICH SAY THEY ARE INDEPENDENT- ALL FAIL TO GIVE CUSTOMER SERVICE
PLEASE PLEASE DO NOT TRUST DHL!”
“UPS or FedEx they are not. DHL has caused delays in every package sent to me. Their 'tracking' is non-existant and if you use it you will see that DHL holds onto packages for days instread of turning it over to the Post Office for final delivery. Unfortunately too many companies have contracts with them for deliveries. Check with whomever you are ordering from and if they use DHL, shop elsewhere.”
“If I could give DHL zero stars I would. DHL told me that I could ship the contents of my package so I shipped it. Then when my package gets to one of DHL’s inspectors DHL rejects the package and charges me to send it back. Total rip-off.”
“I had amazing customer service phone call with Chloe who helped me rearrange my return and my new delivery. She was helpful and cheerful. The best customer service ever! Thank you Chloe and DHL!”
“DHL never delivers on time. A minimum of 6 months late, but I've had as long as 14. Randomly tried to deliver me a dress I hadn't ordered then wouldn't listen to me when I didn't want it. Charged me £34 when it got stuck at customs after sending me a series of threatening letters during a global pandemic. Also got my address wrong on all the letter and delivered those letters late as well.”
“DHL chaising me with a false invoice..
DHL delivered my product from ebay.com.After that they chaise me with sms to pay some TAX for them AGAIN! WHAT FOR?HOW AND WHO DID IT COUNT?! I already paid VAT on ebay and product cost MUCH CHEAPER than DHL tax!!I called to Norwegian tax office and there was a laugh after they heard about DHL stories. Advise me to call DHL and sent them ,,far away,,.Please pay attention for everything they ask you to pay and share as less info about yourself as you can!”
“DO NOT use DHL......terrible company as far as service is concerned!!!! DHL sent me a text for me sign off so they could leave my package and me not have to worry about signature and one can also leave instructions. DHL must hire a bunch of morons that don't know how to read......delivery person just threw and left my package out in the open visible to everyone!!! USE FEDEX, great delivery service.....!!!!!”
“THE PITS, WORST EVER, LOOKING FOR PAYMENT FOR DELIVERY BEFORE THEY EVEN GOT NEAR MY HOME, WANTED PAYMENT OVER THE PHONE, THIS FROM A FOREIGN NATIONAL WHO COULD BEARLY SPEAK THE LANGUAGE.
WILL NEVER USE THIS LOT AGAIN. TOOK 6 WEEKS FOR MY PACKAGE TO REACH MERE AND WHEN I WOULD NOT PAY OVER THE PHONE IT WAS NOT DELIVERED.
AVOID THESE CROOKS.”
“Ordered a large rug from Wayfair. DHL have failed to deliver over 6 weeks since it was shipped. The supplier has had to re-order the rug twice and their specialist delivery team have had to “reach- out” to DHL 4 times now for a resolution and still I have no delivery. This rug is 2.4m long when rolled up. How the hell can you lose a package this big...TWICE? I smell a rat! The latest tracking information stated it was delivered and signed for by “Destroyed” . I don’t know who Mr. Destroyed is, but I’d like to meet him!
They seen to be a law unto themselves and should be shut down. By comparison, I had previously ordered the exact same product A couple of months previously which was delivered by Hermes the very next day.”
“Ordered a large rug from Wayfair. DHL have failed to deliver over 6 weeks since it was shipped. The supplier has had to re-order the rug twice and their specialist delivery team have had to “reach- out” to DHL 4 times now for a resolution and still I have no delivery. This rug is 2.4m long when rolled up. How the hell can you lose a package this big...TWICE? I smell a rat! The latest tracking information stated it was delivered and signed for by “Destroyed” . I don’t know who Mr. Destroyed is, but I’d like to meet him!
They seen to be a law unto themselves and should be shut down. By comparison, I had previously ordered the exact same product A couple of months previously which was delivered by Hermes the very next day.”
“half of my order arrived on friday, the other half is no where to be found. it is weird to have only half an order to be delivered, and beyond annoying when the other half is not sent the next day, but apparently the DHL tracking for it is telling me the other half will be here this time yesterday...but its great, because it is not like i timed this order for me to sort on the weekend or anything...”
