“Engaged Parcel Monkey who despite knowing exactly what my parcel was to collect they assigned DX Group. I also took out insurance. Cutting a very long story short DX Group ended up losing my parcel (the entire collection process was a shambles).
Warning: Parcel Monkey do not have contact number all communication is done via an online chat portal, so they are very slow to respond. In this situation they have taken no responsibility for their lack of ownership and I have now had to take this down a legal route. As they have advised (for complaints) I have sent them a letter 2 weeks ago so far no response...
DO NOT USE DX OR PARCEL MONKEY TO COLLECT YOUR PARCELS.”
“Shocking service - False reps - poor customer service - poor staff - profiting from couriers and any issues arrise they put it on the courier instead of taking responsibility.”
“Mixed feelings about Parcelmonkey, customer service is a joke! It's a case of everything is fine till it goes wrong. Have used them several times, but twice they've messed up big time. They promise next-day collection and delivery services, but then couriers fail to arrive - so ends up being 'rebooked' and the delivery has ended up being three days late as result. Parcelmonkey don't have a telephone number and hide behind online messages, there isn't even a 'live chat' (which they say they have, but it isn't there now). When I reported the problems they just replied back with a big list of legal T&Cs saying they were not responsible. Doesn't seem like a great company policy to me to take no responsibility for what your business is supposed to deliver. I had to ask three times for them to escalate the issue, which they said they did, but then I never heard from them again - they just ignored all my follow-up messages and requests. If you want a reliable service with customer service AVOID PARCELMONKEY, do yourself a favour and use another service.”
“Worst service ever, parcel arrived over a week late ( spent days on the phone chasing it up as customer service did not even know which courier it was with). When it did arrive the box was damaged and items missing. Paid protection insurance for 100 gbp offered 20gbp as a " good will gesture " . After using the company previously you would think they would be less insulting to retain business.”
“I do NOT recommend using this service - my package was lost. Not worth risking your money. They have no customer service and operate via poorly structured chat. Almost every time a different person responds and they say that they will check with 'agent' that works with the currier. Not sure if this agent idea is even real, they didn't do much for me. Bunch of canned pleasantries in the answers, but no real resolution ever. When things go wrong they refer themselves as 'courier comparison only' service (I would have copied exact wording explanation I was given, but there is no way to track back the chats in their inbox), yet their google header tagline is 'Low Cost Courier and Delivery Services'. They advised me to check with FedEx when my pack was lost, but they did not like me filing the claim with FedEx directly, but wanted me to file with them and at that point they wanted to act like a currier - my thought is they wanted to get a max refund from FedEx and 'take'/keep that money from me and only pay me back the worth I originally claimed with them (my mistake for trusting them and not thinking it can get lost plus they might have some restrictions on worth ...). Just TERRIBLE experience overall. My pack was last scanned in Orlando FL so not sure if FedEx Orlando has high steal rate among their workers etc ... Regardless, ship directly with the currier and save yourself the hassle.”
“I will NEVER use parcel monkey again. They FAILED to deliver my parcel, claimed that I was absent which was not true, and sent my parcel back to the sender without even trying to contact me. They refused to refund my money and even forced me to pay a charge to get my parcel back. The process took months through their online system and so far not even an apology”
“I will NEVER use parcel monkey again. They FAILED to deliver my parcel, claimed that I was absent which was not true, and sent my parcel back to the sender without even trying to contact me. They refused to refund my money and even forced me to pay a charge to get my parcel back. The process took months through their online system and so far not even an apology”
“I am someone that does not write bad reviews - it takes something really bad to leave a bad review. Parcel Monkey are quite simply the worst courier agent out there! We get that things can go wrong, however, Parcel Monkey will never pay out on a legitimate claim (not even refund the delivery for something that's supposedly never been collected, despite photographic evidence), no matter how overwhelming the evidence. We've had two such cases, which are beyond ridiculous. After this second occasion, I will never use Parcel Monkey again. I implore you to instead use Parcel2Go. If your parcel is too big to send by Parcel2Go, use a pallet company, instead of sending through Parcel Monkey. They are seriously that bad as an agent!”
“shocking service, decided to take an additional £50 after the parcel was delivered stating it was not the size that i sent, when disputed told it was a charge passed from the courier on contacting the courier was told they had not charged and was solely down to parcelmonkey. AVOID this company at all cost. they don't want to know once they have taken your money”
“The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £17 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £30,they had my card details and just took the amount!
Because I didn't expect to be scammed I didn't take a photo of the parcel with a measuring tape and scale, they wouldn't accept the photo I had of the parcel with their labels attached as proof.
They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and I'm very very unhappy, please don't use this company, if you do, take photos of everything so that this doesn't happen to you.”
“I would give 0 stars if I could, used them twice, awful experience every time - the parcels are not collected on the day, nobody informs us as they "encourage the customers to check the tracker daily", they weren't able to deliver our goods(worth 900+) claiming they couldn't find the address and we just got them back without knowing what's going on.”
“Read other reviews and same experience. DX lost half of insured parcel. Won't pay out despite having pictures of parcel as being collected and of course what arrived. Dragging process on for as long as possible - nightmare.”
“Been using parcel monkey for a while now , but recently sent a parcel to France and used there insurance to cover the full amount , it was via my hermes and the tracking stopped after a few days , they informed me it had been delivered but had no way of proving it , my hermes still shows as in transit , tried to claim via there insurance but guess what , its a con and they offered my £9 back for the £130 i had lost , no direct contact , slow customer services avoid like the plague”
“5 collections, for 2 parcels, couriers completely failed, then damaged my goods thus my clients demanded full refunds. ParcelMonkey won't take any responsibility.
ParcelMonkey tactics are delay, ask questions and make it as hard as possible to get a refund. Dirty tactics. AND I took insurance on each of these deliveries!! Bunch of ...... %$£&$^%£
PM8023789”
“Hello,
I'm waiting for my parcel for 4 months from the UK to France, they don't want to tell me what's going on and keep asking me to complete forms. I've already complete 5 times the SAME one and they keep telling me: if you don't complete it we won't investigate. They should have already done it. Then they start again to ask me to complete an other similar form... it seems they are kidding me. Of course they charged me and I've lost for £600 of things. DON'T DEAL WITH THEM”
“If I could I would give zero to parcelmonkey! Total scam. Stay away from the awful service they provide. Sent a parcel, paid for insurance and it arrived shattered even though there was a huge "FRAGILE" sign on it. They respond to emails once a week and never provide any helpful support. There is no phone number to call and I understand why now. They are just there to rob you off. Absolutely appalling customer service. They said I will not get any refund not even for the fake insurance they promise because the inner packaging to protect the item was not sufficient which is totally untrue! All excuses. So what to say....stay away!”
“They should get zero stars! only interested in taking your money.
Sent a parcel to China a regular customer 25 vinyl Lp's each LP weighs approx 225 total weight 5.5kg approx, after packing around 8kg, when ordering i normally book over weight to avoid any weight issues so i ordered 10kg with parcelforce at a cost of £41.99. Once packed i dropped off at post office and got the lady to weigh parcel and write on receipt she wrote 8.8kg parcel went got delivered 2 weeks later i recieve message from parcelmonkey saying they have been informed from parcelforce China the weight was 17.20kg and that they have charged my card £13.89 for the excess - this is the second time they have done which is why i started asking the lady atpost office to write down weight.
I tried to message with them and uploaded receipt showing weight but they not interested, they wanted pics of the actual parcel showing all dimensions and weight who the fck does that? anyway they did not want to help, no trying to contact the people in China to see if error at that end, just took my money as this is the second time they have done this i will never use them again, i even contacted my bank who did not want to know either, seems the charge backs don't apply for normal people and that companies can just do what they like.”
“Absolutely diabolical service.
DO NOT use them at all. Unless you want to throw money away, lose your parcel and fight every day with their awful chat to try and get your money back.
I paid good money to ship a parcel with DPD, they lost it, I spoke to DPD and they assured me it was Parcel Monkey who were not completing the claim for a refund. So I have refunded my purchaser and paid the delivery so I am out of pocket massively.
They do not respond to chat messages and I have been pursuing a refund for over a month now. I am now being completely ignored.
Unbelievably bad service, they should be closed down. They don't even deserve one star.
DO NOT USE THESE MONKEYS”
