“WORST SERVICE EVER. Package due for collection at 5pm. No word from them at all. I called at 6:30, was passed around to five different people in the course of the evening not one of whom made any effort to help, apologise, or explain what was going on. It's now 5 minutes to 9 - FOUR HOURS after it was meant to arrive. Absolutely appalling.”
“BEWARE OF THIS SCAM A COMPANY OF CROOKS AND FRAUDS
Hi
This is to bring to ur notice that I sent a parcel-packed separately in 2 packs-PARCEL1 & PARCEL 2 (Parcel No. ********* & Inv No. *******) on 15th Aug'17.When i first sent this parcel we were informed that it shall be delivered in 4 days.We were contantly in touch with DPD & Parcel Monkey in order to track my parcels but each time we were given different reasons for delay/failure in delivery.Based on their last correspondence we were informed that the address given was inaccurate/wrong.After that i received a message from their side that if i wanted I could get my parcels for which I had to pay £18.90 as its delivery fee as well.
But I have sent parcel already in the past on the same address that was delivered by DPD (Consignment No.then **************C and Inv No. then *******) so how was the address inaccurate this time???
Today after 15 days I have just received PARCEL 1 (1 pack out of the 2 ) that i sent on 15th Aug'17 while PARCEL 2 is still missing!
*ITS A SCAM NOBODY IS BOTHER TO REPLY OR GIVE YOU EXACT UPDATE THIS ALSO THE REASON THEY HAVE NO CONTACT NO ALMOST HALF A MONTH AND I AM STILL WAITING FOR MY PARCEL TO BE DELIVERED BACK TO ME. WHAT A WASTE OF MONEY AND TIME”
“The bad reviews are right - I'd suggest avoiding this company if you can. They failed to pass messages on to courier as promised which meant my parcel wasn't collected, and despite giving my mobile number no-one called. The online chat function - Parcelmonkey's version of customer service - doesn't apologise or explain. Went directly with Parcelforce instead.”
“DO NOT USE THIS COMPANY!!
We booked a collection for Friday (today) and they said they would collect it until 4pm but never showed up neither bother to let us know what happened. When we tried to contact them, they just told us that the parcel is not going to be delivered today, but it could be rescheduled for Tuesday. We are leaving the country on Monday and they didn't offer any other option. They couldn't care less. I work in customer service and never seen anything like this.
They know how rubbish they are because they don't even have a number you can call.
What a waste of time!”
“They charged me an extra 58.00 for my parcel, claiming it weighed more than it actually did . They did not actually say who was charging the 58.00 to me and wouldn't tell me. I had proof that the parcel weighed less. However, Parcel Monkey froze my account. Parcel Monkey hide behind emails and do not reply half the time. If possible, do not use them.”
“Absolute Scam this company is!
I don't know how one simple, low valued parcel can go so wrong! It was delayed 3 weeks, because they changed my paperwork from a private individual to their business name on an international shipment I have now been charged duty when I should not have been.
You simply can not contact anyone in their customer service team, trust me I've tried repeatably.
I now have an "additional charge", despite giving exact parcel measurements on their site, but their site isn't clever enough to work out volumetric weight, so I now have to pay? I would have never purchased this service as it would have been to expensive. This is a sneaky way of getting sales, they lie!
Because they messed up the paperwork I have had to pay double for this parcel and they have caused unnecessary delays. Instead of 3-5 days it took over 3 weeks.
Parcel Monkey has blamed everyone else, but themselves... Absolute Rubbish Service, back to Parcel2Go or WeDeliverThe World for me.”
“Only giving one star because there is no no star option. Collection not made and shown as cancelled on the link THEY sent me but when contacted they insisted that it was not cancelled and that the person who had waited all day should wait for another 2 hours for a collection that never happened. No explanation, no apology of any real note and no compensation. Wish I'd read the reviews on this site before booking!”
“Parcel Monkey failed to collect my package and then wouldn't explain the reason and refused compensation. I paid extra for the 24 hour service and I felt like that was just a rip off.”
“Avoid this company at all cost. Spectacularly bad service.
They're happy to take your money, however they have zero customer service. They do not even have a call centre yet as they put it. So impossible to speak with them. They have live chat facility which is a total waste of time, they basically tell you whats on their website, thats it. Snd emailing customer help results in nothing happening. In my case i paid for international shipping 4-5 days. Nothing happend the parcel is in the abyss and I'm losing money daily as a result.
Avoid this company not a credible service, just a shambles of an attempt at being a middle man. I strongly advise avoid this joke service and go direct to an actual courier with a real service and phone lines.”
“we are very disappointed by parcel monkey. they were very fast to took money and no any actions after, communication very poor and now no any communication at all. We have 3 weeks head ache already : no money and no parcel and no any answers from company :(
Be careful before ordering service!!!”
“Disgusting service. Due to collect Tuesday didn't arrive, Wednesday didn't arrive, Thursday didn't arrive, Friday sent 1 person without enough room on his van to pick up a jukebox, had to arrange alternative and now having to fight like mad to get a refund. Do not go near this company”
“Booked to have a parcel picked up and no one showed up. Parcel monkey don't have a telephone number so I had to argue things out over web chat. After over an hour I found out that their sustems failed to generate a tracking number to odd to the courier and so the courier never bothered to turn up - a day's holiday for nothing!
Then I was told that they couldn't re-book as it had been over 5 business days (!!!!!!). After a lot of to-ing and fro-I got I find out that that according to them it had been more than 5 business days between me booking the pickup online and having them come out to actually pick up. Even though I actually selected the date - that's doesn't matter.
After cancelling this stupid brain of mine realised that it had only been 4 business days. So when I called them up on it and told them that I had based my decision on incorrect info they had given me, their response was "it cancelled now, nothing can be done about it. If you want a collection you will have to re-book".
Stay away. The concept of customer service is a myth with these people.”
“Firstly,to be fair to PM they cannot be held responsible for failed deliveries or collections 99.9% of the time,they are just the agent,but if ever you have a problem it is just as the title says. Unfortunately after having problems with them in the past I was a bit stupid for using them again based solely on their price which can be a false economy long term. You will report a problem, receive a message saying sorry for the inconvenience and after that you will spend time chasing them up for information and trying to get them to fulfill their promises of contacting whoever the courier might be.In my case a parcel was sent to China,perfectly legal to send with all the relevant paperwork,and a few weeks later it was returned to me unopened exactly as I sent it and these people could or would not tell me why.Luckily I used a drop of service with a courier I know to be reliable with China deliveries,if I had it collected I fear I would have lost the item and also shipping costs to Parcel Monkey as per their T&C's..Because the contract is with PM the courier can only give limited information and in my case there was no reason from their side to return the parcel.A while back they started describing themselves a "Price comparison" site which is a bit of red herring, maybe to try and abdicate their obligations as an agent ,, comparison sites I use link me to the service provider I choose.I perfectly understand the need for a company to protect itself from fraud but if and when you eventually get fed up with the fob offs and decide to contact somebody who might be concerned with providing good customer service,the CEO,you will be very lucky,if at all, to get any response.After 4 weeks I got back MOST of my shipping costs back but lost a good customer and because of all these things will never use PM again even if it costs me a little bit more in postage costs with one of the many other shipping agents out there most of which you can actually talk to if there are any problems and try their best to rectify if possible.”
“Regrettably with a middle-man service like Parcel Monkey, what you save in pounds, you lose in accountability.
We contracted them to return a surplus item to a retailer.
Parcelmonkey's partner, DX failed to collect on the agreed day (my wife stayed home all day.) They arrived unannounced the following morning after we suggested that we'd need to reschedule via chat. Fortunately she had popped home for a couple of hours.
DX then so thoroughly destroyed the packaging that the goods were damaged and rejected on delivery and we are faced with a loss of £129 for the goods, plus the £44 we paid for their service.
Despite the goods being in the shipping packaging that they were received in, which was perfectly adequate for the trip to us, and despite the representative of DX taking a picture of the package on collection and having no issues with the way it was packaged, Parcelmonkey have declined to take responsibility for their partner's extremely careless treatment of the package.
Bitterly disappointed.”
“I carefully checked multiple providers before choosing Parcel Monkey in conjunction with dpd to send my package to India. I used postal scales to weigh it and carefully measured the exact dimensions before rounding them up to the next centimetre.
When booking, I was forced to agree to pay extra should my measurements be incorrect. I did this as I knew that my measurements were very correct.
Although the package was delivered undamaged and on time, Parcel Monkey issued a surcharge claiming that the package was measured by a laser and found to be oversized after waiting days until after it was received (so that I could not get photographic evidence of the size and weight). My card has already been charged.
The service since has been pathetic and I have now seen online that so many people have fallen for the trickery of this company.
Unbelievably I have evidenced that that block people with genuine complaints on social media.
This kind of trickery annoys me immensely. I would rather be told the correct price at the start even it was more.
It is the last time that I will use Parcel Monkey and dpd and I have already probably told ten people the story and will tell many more..
Cheating customers is not the way to run a business and despite a short term gain, they will loose much more. Twitter and Facebook next.”
“Did not deliver my package to China back in March 2017. When I finally got enough information from Shanghai, China customs I had been informed the parcel had been sent back to the UK on the 22nd of May. 1 month later my parcel has not been returned to the sender address and Parcel Monkey keep responding with 'We'll look into it'. I need my items back safe and sound. I suspect that they've lost my package but won't admit to it. Terrible service, terrible communication all around. I will not use again and strongly recommend customers to buy DIRECTLY through a courier service directly and NOT a middleman like Parcelmonkey.”
