“We travelled from the UK to Poland with my family and disabled daughter with a life limiting condition on the 1st of August to the Taylor swift event at the pge.
On arrival we scanned our tickets to be told the name on the system did not match our ID.
The seller had not changed the names on the tickets he had photoshopped the tickets.
Furthermore the customer service assistant provided me with the "sellers" ID to try and gain entry however the ID provides still did not match the name on the system when the tickets were scanned.
I was told nothing they can do go to the clearance point.
I waited 2 hours at the clearance point desk to be told they would not be changing the names on the tickets as I bought the tickets from stubhub and not the official selling site. I was told my only option was to stand in box office and purchase further tickets, I waited 3 hours to be told they had sold out and they were now changing the names on tickets for 50 zloty however it was already 19:10pm and Taylor started at 19:30 and the queue had thousands of people waiting which would have meant that we would have missed the show. Throughout the 5 hours my husband and children one of whom is a wheelchair user sat at the gate watching people entering and crying.
Prior to flying to Poland I contacted stubhub and requested confirmation that the ticket holder/seller had definitely changed our names on the system and you reassured me on numerous occasions that he provided proof.
When I spoke with a representative from stubhub she reassured me that the seller had done everything correctly however this is untrue as the identification provided to me did not match the system therefore he had not.
I am appalled at the level of due diligence you did prior to selling these tickets and the level of customer service provided was appalling offering no alternative solution other than try and alternative gate to see if they'll allow you in.”
“Stub hub is terrible. I listed Indianapolis Colts tickets for sale. Stub hub recommends uploading your tickets immediately to expedite the sale. I uploaded the tickets Now Stubhub emails and says they do not have my tickets. I cannot do anything to correct this. My ticketmaster account which the Colts use say the tickets were already sent. I have uploaded other Colts tickets as well and the stub hub web site is saying tickets not uploaded yet. I will never use Stubhub again. I not only cannot sell the tickets, but I cannot use them either as the Colts/Ticketmaster account says they have already been sent. Colts ticket operations suggested not using Stubhub again as well.”
“Your e ticket is not downloadable, and the are hard to connect. I had to buy another ticket again at the door. And the refused to refund me !do not buy from StubHub, it’s a scum.”
“It was zero stars. They took $388. of my money immediately, two months before the event, and never sent me the tickets. I spent over 20 hrs on the phone for over a week after waiting for the tickets. I filed a dispute with PAYPAL about it and lost the dispute because STUBHUB provide fraudulent proof they were delivered. THEY WERE NOT AND NEVER WERE! No refund and only lies from STUBHUB. They should be dissolved. Disappointing and abusive experience. They are a parasitic, crooked, despicable company.”
“Sorry Scam of a company. Screwed me out of $$$$. Don't buy tickets here because you will be next. Call the better business bureau and Attorney General Office to report them for the scamming habits of screwing people out of $$$$ after they get you!!!!!”
“Bought tickets for a concert on 8/5 and never received a confirmation email or order number. Called numerous times explaining they took my money without receiving any tickets. I was screamed at by the foreign service department. I kindly asked how to open a claim just to get my money back. Claim was opened, now they state they cannot find it. What is wrong with this company? I have proof they took the money out of my account and they state there is no resolution. Stay away from this website at all costs.”
“Complete Failure by Stub Hub
I purchased tickets and they repeatedly told me I could not access them till 5:00 pm on the night of the show because the venue would not release them till then. Lie #1
At 4:45 pm I got a call from Stub Hub that there was a problem transferring the tickets and to call them back. First rep dropped my call. Called again and was told the person with the tickets could not transfer them and I could meet them at the venue to get the ticket. So, it was not a venue issue after all. After discussing and not feeling comfortable with meeting an unknown person in an unknow location they said I could get a replacement ticket, but they couldn't tell me where it was or the comparable value till after I gave up the first ticket because they couldn't "generate it" till then. Not acceptable, so back to meeting the person.
I was given their phone number and met at the venue. She showed me the email she got from Stub Hub for transferring the ticket and they gave her the COMPLETELY WRONG EMAIL. It is not mine, never been used by me, not associated with me, has nothing to do with me at all. They threatened to fine her for not transferring the ticket when they gave her the wrong info.
They put me into making a decision to meet someone that again could have been a very unsafe and unsecure situation.
I tried to complain after with Stub Hub and they tell me my even has passed, they don't offer resolution for these types of issues.
Don't trust them and won't use them again.”
“NEVER and I mean NEVER order from StubHub . I ordered general floor seat tickets but received tier2 standing room only tickets. The tickets were a bait and switch. I called, emailed, and had several live chats with their customer service and they all DENIED ME access to a supervisor and made up reasons why the tickets I received were correct even though they were not. I didn't know StubHub had horrible reviews. 1.1 rating and they are not accredited with the Better Business Bureau. The reps hung up on me, Lied to me, and gaslit me until I called and said I dont have a order number and wanted to give kudos to a rep. The supervisor immediately agreed with me and escalated the issue because the ticket description did not match the tickets sent to my email. HERE'S THE DILEMMA... they will only provide new tickets they have available which still might not be the ticket I actually paid for. This has been a horrible experience. I just wanted to take my aunt out for her birthday. 😢 stub hub requested the tickets back to compensate me. Took the tickets back and then sent them back 2 minutes before the concert and told me I was not going to be refunded. I had already changed plans once they accepted the tickets and did not see they sent them back until after the concert started. I hope this company tanks and has to pay everyone back.”
“Someone has to expose this company as the fraud they are — they hide behind their “it’s not us— it’s them “ policy of working with “sellers” who are selling fraudulent tickets — without any sense of responsibility ….. we received fake tickets 28 minutes prior to the start of a nyc show……. Only to be escorted out of the building by Mngt due to our tickets being fully fraudulent… including two children // who flew into nyc for the show .
An overall shitshow . They should immediately be forced out of business for shady business practices . You simply cannot afford to do any legitimate business with them.
How are they even still around ?!?
5 hours on the phone. No accountability and the worst customer service I have experienced in the last 10 years …. .
An utter shame and scam of a brand .”
“If could leave no stars I would. They are crooks. We purchased 9 tickets and only received 3.
Called to get the other 6, just a run around. Was told to return the 3 and if would get a refund. We did return the 3 and purchased 9 tickets again. We did not get a refund, they finally sent 9 tickets. Called again to cancel and get a refund and straighten out the mess they made with no help. Just sorry we don’t offer refunds. But we can list them on the site for you to sell.
Scam artist.”
“Tickets were “delivered” digitally but I was receiving an error message when trying to download. Error message was fixed one hour prior beginning of the game. By then, I had already purchased new tickets again at Ticketmaster. Whole Subhub experience was a nightmare”
“StubHub IS TERRIBLE! StubHub charged me (the seller) the price of tickets, AFTER I already sold & transferred tickets as a bundle. Their system glitches, spoke with rep who said he "rectified" it and now i am being penalized as the seller of tickets. So basically I sold the tickets as a bundle, and b/c stubhub oversold my tickets, I have to REPAY them. Beware of selling Tickets on StubHub! It's an absolute scam without protection from their "contract". StubHub manager actually told me that StubHub doesn't actually own any of the tickets listed on their site: so if the sellers don't transfer them, you are literally screwed! DO NOT BUY OR SELL ON STUBHUB.”
“Stub Hub is a joke. DO NOT purchase your parking pass from here for Pine Knob -Stub Hub is not recognized as an acceptable provider for Pine Knob you will have to repay to park after you get ripped of for 68 plus dollars to park and then Stub Hub thinks it's funny and tells you oh well”
“I bought two tickets that a seller misrepresented for the Minnesota Twins V. Detroit Tiger game on July 4, 2024. Stubhub offered me a 25% credit, which I disputed, as I spent far more for the tickets than that offered discount and from what I actually received. Fast forward two months.....for some reason I decided to try them again for resale tickets. There was no credit and upon speaking with them, no credit was given as Stubhub stated "I didn't respond". I did respond, several times and they basically blew it off. It's time to use a different resale site and I would recommend everyone else do the same.”
“Someone bought tickets on my account. I called them and they were so reassuring that it would be fixed. They gave me the run around and no money back. Now I am trying to get my bank involved to fight this fraudulent activity”
“You took my money, didn’t deliver my tickets for the event, then transferred me to another and after getting my tickets I’ve informed the event is cancelled & will not be rescheduled & I can’t get through to anybody that will help me get my money refunded- your service SUCKS”
“Gave them 1 star only because you can't go lower. Ordered 4 tickets for small town USA in April, got a confirmation back promptly, stated seats were 3 - 6. They advised tickets would be sent overnight the day before the concert.
In that I had seat assignments insinuated it was indoors. Nope, expected to stand outside in the sun for two days straight with a severe health problem. Upon realizing I attempted to cancel to no avail, couldn't sell tickets that were not in my possession, so I contacted PayPal. I just received a case denial from PayPal. I lost $1284.00, however prior to the concert they offered to buy them back for $300. NEVER AGAiN!”
“I purchased Foo Fighters tickets for my mom, brother and I. I ended up not being able to go because of work, so we tried to transfer the tickets from my account to hers. I don’t even know how to describe this process, it was utterly ridiculous. The in app directions on how to do this seemed simple (and should have been), but the buttons it said to press did not exist for us. We spent an hour on the phone with a customer service person whom we could hardly understand, and vise versa. My mom and I had to SWITCH PHONES for the weekend of the concert, because there was no other way we could figure out how she could get the tickets. Very unpleased. Will never use this site again”
