“BUYER BEWARE!!! I purchased tickets from Subhub a month before a concert a little over $1500 for two tickets . After the transaction I was notified that I would not receive my tickets until 24 hours before the event ( I immediately had a gut feeling I was about to get scammed ). I called stub hub asking why and they said it was to prevent fraud , what a joke . If it stated tickets would be delivered 24 hours before the event at check out I would have NOT purchased the tickets . On the day of the concert I was told I would receive my tickets at 2pm then it changed to 5pm EST mind you The concert started at 8pm
Guess what …….No tickets were ever transferred . I was on the phone with Stubhub for over and hour. That includes 40 minutes on hold , multiple “dropped calls “ and talking to clueless representatives who knew I would never get my tickets . I was told they could not get in contact with the seller.
No case number , no comparable tickets nothing!
Thank goodness I was able to purchase tickets through my company on another site for cheaper as I was on my 40 minute hold . I should have purchased from them in the beginning,
I called my credit card company and reported the fraud . They removed the charges.
2 days after I did receive a refund from Stub Hub. My advice to anyone; if you’re going to purchase tickets use a CREDIT CARD ONLY or PAYPAL where you have purchase protection.
NO DEBIT CARDS BETTER YET DON’T USE THEM AT ALL. It’s not worth the stress , headache and disappointment.”
“Buyer beware. If something goes wrong your money is gone. Absolutely fraudulent business. Their reviews speak for themselves. After realizing I was unable to attend an event I purchased tickets for I put those tickets up for sale. I never received those tickets so I was unable to forward to the buyer. This was months before the event. I called Stub Hub for months in an attempt to recieve those tickets. I was told I would receive them a week prior, then a 5 days prior, then the day prior to the event. The day before the event, I still had no tickets. I called them and told them I had to get this transaction done because within 12 hours I would be on a plane and would not be able to forward those tickets to my perspective buyer. The representative told me, Stub hub would do the transfer for me since I'd never received those tickets. Assuming this issue was taken care of I never checked my email. Hours prior to the event I was in the air and the order came through. I called stub hub and argued with a representative for an hour and a half who was convinced I was a liar until I finally convinced him to play back their recorded call. I gave him the date, time, and duration of the call. After putting me on hold he came back and apologized. He'd heard the previous representative tell me Stub hub would do my transfer for me. Then he escalated the case. I asked for a case number. He couldn't provide one. I called for several weeks to check the progress and was finally told Stub hub will not be reimbursing me regardless of their mistake. I spent $486 on tickets I never received, I was misinformed, then refused refund. This process lasted months. I disputed it with all evidence to my credit card company who reimbursed me in full. Stub hub took money, lied, gave no service, and dropped my calls. Complete failure from start to finish. There's a word for this type of business.......fraud.”
“Stubhub basically a lower level of street sculpting. I recently purchased some event tickets, descriptions clearly showed 1 child ticket, and they ended up sending me all child tickets. The worst part, is they 100% backing the seller with the false advertisement, and when I called for a complaint, supervisor refused to talk to me. Instead they recommended to put it back to online and scam someone the same way. NEVER AGAIN!!”
“I am extremely disappointed in StubHub. On May 2, 2024 I ordered 2 tickets to the Sleep Token concert at Red rocks amphitheatre. Notifications sent to my email stated that my tickets would be delivered on the day of the Concert which was May 12, 2024. My tickets were not delivered. The tickets that I purchased were almost $400 in value and I had to call customer service no less than four times to attempt to get my tickets. The person who sold the tickets to me never sent them. On top of that, although all of your customer service representatives were very nice, there was very little communication about my tickets or their delivery. Furthermore, I was given an option to accept substitute tickets that were over $100 less than the tickets I purchased on May 2nd.
My wife and I missed the beginning of the concert because I didn't have tickets. I live 2 hours away from the concert venue but without tickets we didn't go when we should have. Tickets were given to me after the venue Showtime had already started and a full 81 minutes after Gates opened. This is extremely ridiculous and I will be sure to leave scathing reviews on every platform that I have access to. At this point I feel as though I need at least a 50% refund because I missed half of a concert that I paid almost $400 for. I can't believe StubHub failed so badly. This concert was a Mother's Day gift to my beautiful wife who is the mother of our two amazing daughters. We planned a wonderful evening, with tickets bought 10 days in advance. A night that was supposed to be a gift turned out to be absolutely horrible. The entire experience was stressful and left us both feeling uncertain and taken advantage of. My wife and I missed almost all of a once-in-a-lifetime concert because StubHub failed us. I truly appreciate the fact that this Mother's Day was one to remember due to the inability of StubHub to stand by their services. I will be expecting an actual resolution to this. I don't want a discount on future tickets or events. I will NEVER use StubHub again. I wouldn't use StubHub to purchase tickets to a Bingo Night Raffle. I want a refund of at least 50% sent to that same account that I used to purchase tickets in the first place. I have no faith in StubHub and I truly hope that nobody else has to experience the sadness and disappointment that my wife went through on a day that was supposed to be dedicated to showing her how much the people in her life appreciate her. Good job StubHub. Do better.”
“I purchased a 2 day parking pass and only 1 day was valid. Had to purchase the 2nd day at the gate which was the same price as my 2 day pass. Stubhub will only give partial refund because 1 day was used not taking into account I had to pay twice as much at the gate.”
“Worse place to contact anyone directly, this business does not care for its customers. I will never ever buy a ticket from here. I’m on hold currently caller number 17. Been on hold for 10 minutes already. I purchased tickets and never received them. However they still managed to charge after talking to someone for an hour the day of the purchase. Now I have to dispute it. Stub hub you should not be in business you clearly don’t care about anything but your monies. I hope I get my money by the way I’m still on hold . Now I’m number 11 with 22 minutes left to wait, but when I called they said I had 17 minutes to wait As you can see they don’t care for peoples time or money. Do not buy a ticket from here.”
“Three separate calls over a week , 7 hours in total on the phone , with ZERO resolution! The amount of times I was put on hold , apologized to was ridiculous .
The concert is in 3 weeks , one of the buyers has cancelled their order but I’m being told I have to pay StubHub 234$ or buy another set of tickets to sell to the person that has already cancelled ?? Can anyone make this make sense ??? FIRST AND LAST TIME using stubcraphub !!
When you call them , it sounds like an illegal call centre with constant shouting in the background ! I wish there was an option to give ZERO stars to this joke of a company !”
“they sent me to a third-party called axs, did not tell me that I had to use the stubhub email address. AXs does not accept apple log in. I requests tickets to be transferred to a good email account. They originally said yes but was dumb enough to do the same email address again. Never got my tickets despite spending 300 bucks on them.”
“Got ticket for the NCAA final four Monday night championship game. Ticket didn't work. Went to problem resolution. No help. They told me wait at the gate. So I went to the proper gate. No help me I spent 3 hours. Roaming around the stadium. Customer service refunded me. And they promised a voucher. Never came. Thank you Stub Hub for nothing. I would recommend to anyone NOT to use Stub Hub ever”
“my daughter bought two tickets from StubHub for the Taylor Swift concert in France
only one ticket was legitimate the other was a fake and denied entry. I spent 30 mins on the phone with Stubhub who found 2 replace my tickets and they turned out to be fakes as well. Spent another 30 mins on the phone but In the end no concert and a huge waste of time.
StunHub is a joke :(”
“Tried to list a resale ticket for 3 days. Kept disappearing. Wouldn't allow me to select "paper ticket" even though it's a mobile transfer. Called and spoke with someone at StubHub 5 times. Was told each time it was fixed. Never got return phone calls when told I would. Blew smoke up my rear-end just to get me off the phone. Now I'm out a $100 ticket because the service they provide didn't work.”
“bought Neil young tickets, never got them, got strung along long enough, the day of the concert by Stub Hub Customer Service, to not be able to get tickets from the venue that were available.. it was too close to show time, no time to get there, by the time Stub Hub said "sorry no tickets" even though there where some still available. why did they not get them for us?? Customer service literally did nothing, no idea what their purpose is.. . Stub hub is one serious joke. our stupidity for using them. Google sucks for making stub hub the first search result for a specific venue tickets.”
“I had an absolutely dreadful experience selling a Coachella ticket on StubHub for the first time. Two months before the festival, I purchased two general admission tickets for myself and my husband. Unfortunately, close to the event, my husband had a job change and couldn't attend. Left with no choice but to sell his ticket, I opted for StubHub.
Despite selling the ticket for less than what I bought it for, I thought things would go smoothly. I sent the wristband via priority mail to the buyer, only to face a nightmare after the event. The buyer claimed the wristband was invalid, well after the festival had ended.
In a desperate attempt to resolve the issue, I provided StubHub with ample evidence: pictures of the wristband, barcode, the associated code number, confirmation emails from the original Coachella website, bank statements showing the purchase, and receipts from FedEx proving shipment to the buyer.
Despite all this, the response from Stacey, the person handling my case, was abysmal. She took weeks to reply, only to inform me that my case was closed due to the passage of time, effectively fining me an additional $468 on top of not receiving payment for the wristband I sold.
This experience left me frustrated and deeply disappointed. I will never trust StubHub again. Their lack of accountability and disregard for sellers' efforts is appalling. Steer clear of StubHub if you value your time, money, and peace of mind.”
“I was checking out for 2 concert tickets. The price was to be secured. I am glad I put a limiy on amout. As It was to be a little over 500. They jumped up $100 each. So 767 would of been total. But after looking again they kept increasing prices. Never will I try from here again. Ticketmaster is the way to go.”
“I made a mistake and bought the wrong ticket for the event , when I realized I tried immediately to cancel my order but the website doesn’t work as expected until I find a number to call , then 30 min pass and they said it was too late and they couldn’t do anything to cancel my order . I will never buy from this third party ever again since they can’t help you when you need it .”
“I bought a ticket for the pit area. I was then sent 2 " free " tickets. There was never any pit ticket. Complained and got TERRIBLE customer service. No 100% guarantee AT ALL!!! DO NOT BUY TICKETS FROM THIS ASSHOLE COMPANY!!!”
“Beware!! This company is a criminal organization. StubHub scammed us badly. We flew from Toronto to Mexico City to see Madonna. Tickets they sent were invalid despite me calling them the day-of the concert to ensure their validity. We were turned away at the gate, along with hundreds of others who also purchased from StubHub and Viagogo (sister companies). Heartbreaking for us and thousands of dollars wasted in expenses to travel there. Don’t get scammed like we did.”
“On 10 January 2024 I ordered three tickets, as a Christmas present for my sons, through Stub Hub for the football match Girona FC v Barcelona FC on 4 May. A specific location and price was given. We booked flights and hotels and other activities. On 30 April I was informed by email that the tickets were no longer available. No apology and no offer of finding replacement tickets despite Stub Hub still advertising tickets for the match on Google. Let this be a warning to others that this is a company which cannot be trusted to deliver.”
