“No stars. Tried to get a refund for tickets to a concert. Was told they couldn't refund because purchased thru a 3rd party. Don't waste your time on them or seat geek. Both have poor customer service as well as no help whatsoever. Buying ticket master from now. Very costly lesson to learn...”
“Never ever buy from here. I bought two tickets. But the concert was cancelled/moved to a different dates. I contacted them and told them the situation like I was not informed bout the date changes. And the next concert will be the following week. But they said “ we will review” and up until now I haven’t gotten any response. It’s been a month yet no help. I would say buy it somewhere where there’s a clear refund policy”
“OMG I should research better! I notice the band I wanted to see was listed at two different places! I got email 1 week prior saying the band I wanted to see was canceled and another band is playing to fill in! I know it's all a lie! I'm going contact the concert place, my bank and better business company as well! What a scam!”
“I listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets what so ever.”
“I would give less than one star if possible. Purchased Rolling Stones tickets and am unable to get our mobile tickets due to a 3rd party seller issue. I’m extremely disappointed and will not be using this company ever again!”
“wouldn’t get me a refund after the event was CANCELED. rude customer service and told me to wait to hear from them. haven’t sent me an email or anything.”
“I wish I could give negative stars. I caution anyone to ever use this for tickets. I had a horrible experience. When I unfortunately bought the wrong tickets for a game tried to sell again. Not only did I not get my money but I got penalized and had to pay more. I am absolutely gutted with this experience. I tried selling my tickets but their system is simply horrible and so complicated.. I did everything I was supposed but ended up not getting my money and paying extra. Worst experience ever.”
“Scammers!!! The worst experience selling tickets. It’s been over 2 weeks and they keep going back and forth with me on the phone every other day putting me on hold “escalating” my issue with my payout method. It’s PayPal. There is no issue. Now they are saying it’s my banks fault..I use Wells Fargo. Don’t ever ever sell tickets through them you’ll never see money. I am not the only person who has had this issue, after I started realizing I was getting the run around I googled reviews and so many people are having or have had the same problem with them. They claim it’s a glitch in their website? Interesting. I don’t buy it.”
“$98 fees on $263 tickets, didn't see the fees until after the order was placed. Tickets not released until day of event which is an 8 hour drive from Denver. BS about not being released from event which isn't true. Will never use these clowns again.”
“I am dissatisfied with the "help" I received online recently and felt as though the representative was rude, unprofessional and not at all understanding. I am incredibly busy, working 85 hours a week so it has been a burden for me to have to report the dissatisfaction of my order. The terms stated that I would receive premium parking and a meal and I did not receive either. I bought this specific ticket at this price because of the meal and parking but I got nothing. The representative told me I was supposed to call from the event. I never would have thought to do that because I was out, at a concert on my one night off in a long time. I spoke to some LiveNation reps about my parking and meal at the event and they told me to contact StubHub at some point. I wish I did it the day after, but again, my schedule is insane and if things were done properly the first time, I would not have to go chasing people down for incorrect and misleading orders. Customer service really is rude and a total joke. The one star rating here is no lie or mistake.”
“Absolutely horrible experience. My tickets were stolen and the scammer tried to buy other tickets. The company guarantees your support with their fan protect but it’s false advertising. I am still waiting for my refund as I write this”
“The post to to 3 tickets for sell. Before the event begin I had not sold one. While at the concert enjoying the show after it begin a seller was interested. I did not see the email until after the concert. These people debit $600.00 from my account. Charging me $200 per ticket with no transaction taken place and no ticket sold. I can see a fee for using their service but I am a college student and I do not have $600 to donate to Stubhub. Overall, this was 1200.00. The ticket that I never sold and a $600 charge. It unethical and not logical. I tried to make a complaint the representative even told me she could not assist me with a complaint. I really needed that money for my books and Stubhub took it without a ticket sold. The entire debit really affect my account, in a negative manner. This company has no empathy. I would never recommend Stubhub and never ever use them again. They did not try to resolve the issue. Very cold and disheartening.”
“I purchased tickets to an NFL game back in May 2024 for a game in October 2024 to find out after my purchase that I will not receive my ticket until the day of the game. Which is stupid. They did not day these during to the check out and purchase process, I can't get a refund nor put insurance on the ticket.. Never Again Do NOT Purchase any Tickets thru this website... Warning Do Not”
“I bought 2 tickets last Sunday for a football game and still have not received them. Customer service tucked all I got was just wait really it been a week. I asked for.a refund and got no you still might get them. Urgh frustrating and stressful”
“We bought two tickets for a Euro 2024 game two weeks ago at a cost of $900. The tickets were never sent to our account. We contacted Stubhub and they said it would be transferred. We never got the tickets. We have been emailing everyday to get this rectified and get a refund back and they have not responded to us once. I will never use this company ever again. Modern day scam artists!!”
“I bought tickets for the Missy Elliott show and they told me that my tickets were not available.They tried to give me cheaper tickets for the same price.This was my husband's birthday celebration and they ruined it.I will never use stubhub again”
“I will never buy from StubHub again. StubHub ruined my wedding anniversary. I bought tickets to an event my spouse and I had looked forward to for months. Minutes before the event, my tickets still had not been delivered to me. A call to customer service confirmed that they did not have my tickets. Since it was a sold out event, StubHub was unable to provide replacement tickets. Imagine how bad I felt when I drove my spouse to the event and then had to tell him we couldn't go.”
“Bought tickets in December for a show tonight, 7/13/24 . Never got the tickets. In the meantime I list the tickets for sale on Stub Hub because I could not go.
The day before the concert I got a notification that my tickets sold and I need to transfer the tickets now . I go to the app and no tickets are there.... I call customer service and after a hour , she tells me that they don't have my tickets.... Ticketmaster has my tickets and she can't help me . She tells me to call Ticketmaster.
I call Ticketmaster and explain that my tickets sold on Stub Hub and I need to transfer the tickets.
They look it up and tell me that my tickets are still for sale and there is no pending sale, they tell me that someone through Stub Hub was trying to steal my tickets.
Then the day of the concert, Stub Hub charges me 200.00 for not transferring the tickets to a fraud account. So I paid 194.40 for the tickets and they charged me another 200.00 , 394.00 and I didn't get to see the concert.
When you call , they just hang up on you .”
“Where are the Chainsmokers? Daughter bought tickets off Stubhub in April 2024 for the Wynn event in Las Vegas on July 13th and the event suddenly changed just prior to event to Diplo with no refund available through Stubhub (with numerous conversations with polite, “sorry for this”, “understanding” Stubhub agents). I presented the following scenario: “If I purchased Taylor Swift tickets from Stubhub for 6000, each and the event organizer changed the recording artist to George Strait or Cyndi Lauper I would have no recourse”? She said yes you would have no recourse. So much for Stubhub’s motto “we will have your back all the way to your seats”. (BTW I do like George and Cyndi). Buyer beware.”
