“Do not support these companies and buy through Ticketmaster, the original event or friends if at all possible!!!!
I bought presale tickets from them. They are not guaranteed (only my money back if they aren't delivered to me THE DAY OF THE CONCERT). So now I'm stuck, with tickets I do not have in hand, tickets that I can not "sell" as I do not have them in hand (unless I go through their site exclusively and they make more $$$ off of them) and no guarantee I'm going to this concert with my family and the possibility of no notice we're not going until the day of the concert (so no time to possibly scout out new tickets). I already paid double what they would have originally cost. The purpose of buying tickets at more than they would have cost is because someone REALLY wants to go to that concert!
To make it right Stub hub could 1: make sellers deliver tickets to their buyers 4 weeks prior to the concert (this would seem fair so they buyer knows they're definitely going or can make other arrangements) OR Stub Hub could guarantee THEY will insure/pay for like or better tickets the day of the concert if the seller can not perform their duties to procure the tickets to give to the buyer. Doing this, Stub Hub might actually LOSE a LITTLE profit but do WHAT'S RIGHT for their paying patrons and while still keeping their business flourishing. Such a shame....lesson learned...I will never use them ever again!”
“We bought tickets for Taylor Swift's Eras Tour in Milan. We flew from NY to Italy, to find an email from them the morning of the concert stating the seller couldn't deliver the tickets. Very disappointed with their service. It was the first and will be the last time we use StubHub.”
“Never use Stubhub!!! The last month has been a nightmare! I am so upset with Stubhub. I bought Taylor Swift Tickets in March for the 27 Jul Munich concert. It was mobile transfer on 11 Jul. Due to a change of plans we listed the tickets for sale on Stubhub in June, a month ago. The tickets were deactivated after a week due to the venue needing personal transfer. I told them under that logic I can't use the tickets either so want a refund. I called 4 other times and never got a resolution. I finally was able to CNX the listing and rebook and it allowed me to. A week later I went to lower the price and it deactivated my listing saying I needed to provide proof of Purchase. I spent 3 more days, and 3 more representatives trying to upload the data while asking all why do I need to provide proof of purchase from tickets I bought from them!!! I finally was able to get them relisted. We are up to 10+ calls to Stubhub over a 2 week period. Finally I found a buyer for my tickets. The buyer I bought it from moved the transfer release date for the mobile tickets from 11 Jul to 14 Jul, then just moved it to 27 Jul, the day of the concert! The previous representative said if by 9am Pacific Coast time the tickets have not been released they would refund the money. I called them just now and after 15 minutes on hold got disconnected. I have put in another phone call. Bottom line, reading these reviews below is exactly what I have been going through at Stubhub!!! I will never use them again. Please tell everyone don't use Stubhub. I even called AMEX to dispute the charge as a last resort. When you buy tickets at Stubhub the fine print says all sales final, no refunds, even if you end up not getting the product you bought!”
“Had tickets to sell. Made listing,uploaded tickets. Kept checking email and StubHub website to check prices through out the day. I checked and couldn't find the listing. Contacted customer service then they were visible. Lowered price next day. Checked later online,not visible again. Do your self a favor and don't use this company.”
“This is a company that has horrible business practices. I ordered a couple tickets to a concert, come to find out we couldn't go. So I was able to resell, the issue is the original tickets wouldn't be transferred to me until day of concert... Mind you I ordered these about 5 months before concert. This was going to be an issue for me to transfer to the next buyer as I was not going to be in cell phone service (I was camping). So I reached out to customer service and they said not to worry and they would take over from there. Well... they never transferred the tickets to the new buyer and they are refusing to refund me the money from purchase. I will not be doing business with this company again! Spread the work..”
“Recently bought tickets to an event in Tampa for July 2024 that were supposed to be first row, ringside, on the floor, according to the Stubhub map.
However, the tickets turned out to be too good to be true for the price and were in the upper level instead. When I spoke to Stubhub, representatives and supervisors, especially Joe G, who is an aggressive supervisor, they told me that their policy is to either give a refund, or give me comparable tickets, which were now four and five times as much inside since they waited too long to give me an answer. Will never ever use Stubhub again, buyer beware.”
“Never got tickets - worst support policies
ordered tickets for the dead at the Sphere. They never came. We were outside in vegas in 117 degree heat, and waiting for over 30 minutes in the heat. The person on the support line would not authorize a refund even though we never got the ticekts for over half an hour even after I told her my 79 mother was waiting in the heat. In the end we never got tickets. They said they would refund, but we drove 800 miles for the concert.”
“I usually don't write reviews but I wanted to write this one so other people don't go through what I did.
I will NEVER buy through stub hub again. I was browsing LA Dodger game tickets and comparing prices. I clicked on 3 seats to see what the total was. I clicked "next" and the system took me straight to automatically purchasing my tickets without me even clicking a button!
Stub hub has purchased $613 worth of tickets without me even clicking anything.
I immediately called stub hub and spoke with Juan and Randy who were so UNHELPFUL!!!!. I was on hold for over 50 min to even speak with a supervisor who was so rude. told me basically it's not their problem and that on their end I did in fact authorize this purchase. They didn't seem to care about even trying to make the problem right. The supervisor himself was rude and just an a$$. No sympathy for what was happening to me that and over $600 had been taken out of my account. He told me to "relist" them for sale. I explained to him I could try but that is no guarantee that they would seel and I am still out over $600 then if they didn't sell. Informed them I could not afford this amount and needed a refund. Again, they didn't seem to care nor attempt to do ANYTHING for me. this was totally not my fault. I have bought tickets before from stub hub and normally there is about 5 other pages to click through before you "finalize" a purchase. There is an area to add insurance to your tickets, add parking, etc. I didn't click through ANY of that. The only reason it was able to purchase was because i had my card saved from previous purchases. I explained to stub hub that I didn't get the option to add any insurance to my tickets or even change the card to use. I explained to him that I didn't buy these months ago and not trying to cancel. I explained to him this literally just happened within the last hour and wanted to correct the issue. The supervisor didn't once apologize. He didn't once say he was going to look into their system. Didn't once offer to solve the situation even a little bit. I would of been okay to allow me buy cheaper tickets I could afford and refund me the rest, but no. They didn't care about anything I had to say. He kept giving me conflicting information and told me he couldn't disclose their policy on where times they are allowed to refund. What kind of nonsense is that??? never again will I ever buy tickets from stub hub. There is other sites that are way better and cheaper!!!!! Even if it was more expensive to go outside of Stub Hub I would just because of the way i was treated with this company.”
“Ordered five tickets, but had to do them separately to get them in the same row of seats received two tickets that were incorrect called and had to show proof of what I ordered and what I received. Said someone would call but never got a call. Tickets said Ticketmaster on them so I tried to call them, and received email that I would have to go thru Stubhub. Poor customer service and I will never order from them again and I hope I can order thru a box office because I think Ticketmaster has a monopoly on all other tickets. Still upset!!!”
“If I could give them a 0 I would. The person on the phone did not speak English and could not explain why we had not received our tickets even after we gave her an order number.
We bought our tickets in April. Our credit card was charged but the tickets are not showing up on the website or app.
The only thing customer service could tell us is they contacted the seller and we would hear back in a few days.
This was after we were put on hold over four times during the call. They did not seem to care or know to how to help.
I will never buy tickets on StubHub again. Worst customer service EVER!!”
“I purchased 3 tickets for the concert Earth Wind and Fire and Chicago at St. Louis Missouri dated July 10, 2024. But I only received 2 transferred tickets from the seller. I keep contacting until the last minute before the concert starts but to no avail. I ended up buying new 1 ticket at the event office. What a scam. Never again with stubhub!”
“StubHub, is a scam sold me tickets I couldn’t resale. Had a death in the family, to honor my family member decided to sale the tickets concert. When the time came to transfer the tickets to the buyer, I could not transfer. The ticket was a fake. I spent countless hours on the phone to solve this issue. Not knowing that is not real. I am appealing to be reimbursed for the amount of money loss for the sale didn’t get through. Even their agents when you call StubHub they changed their name, I had an agent by the name of Bosco. Then, he called back he forgot his fake name and gave another name Jason. These agents are not legitimate either. What a scam with this company.”
“We purchased tickets for the Taylor Swift concert in Zurich today and have not received the tickets yet. My husband has been in contact with StubHub since yesterday and they haven't resolved it yet. We came from the USA to bring our daughter. You are making a dream turn into a nightmare. It's two hours before the concert gates open and we still don't know if we're going to go.”
“STUBHUB IS AN AWFUL COMPANY!
They don't even deserve the one star that I was required to give them just to write this scathing review! If I could give negative stars, Stubhub would get -5...
We bought tickets to the Yard Goats for the July 5th, 2024 game. It was to be our first time at the stadium and our first time seeing the Yard Goats. On the day of the game we could not access our tickets. We tried countless times, did everything they asked, jumped through every hoop, over and over and over again...No luck.
We called Stubhub- the customer service rep. could not access our tickets, nor could she create an account for us. We tried to access the tickets through the Stubhub app. over and over and over again...No luck.
The game was starting, so, we asked for a refund. I sent screenshots of all our unsuccessful attempts to access the tickets to the customer service rep at Stubhub and she put in a request for a refund...IT WAS DENIED.
Stubhub claims that I was using a site that was "not protected by them" Yet, we were trying to create an account on their site (as was their CSR) and then was linked (by their site) to MiLB, and then denied access, over and over and over again!
The best part - LOL, was when I received a request for a review from Stubhub. And wouldn't you know, one of the options given for me to select to explain my disappointing experience was...wait for it..."WAS NOT ABLE TO ACCESS MY TICKETS".
I have sent emails, left messages with managers, called directly - Everyone at Stubhub is hiding in their hole of deceit and refusing to do what is right.
Stubhub is UNETHICAL in its business transactions, and the company is CORUPT!
I have alerted my credit card company. And, I have alerted the Yard Goats via a customer complaint email address, to warn them that Stubhub is fraudulent, and I will be filing a claim.
SHAME ON STUBHUB! I am a teacher - I work hard for my money. I purchased these tickets as a treat for my family...guess the joke is on us.
I will never use this site again, and I will be writing this review on as many sites as I can find. I will also be contacting the Better Business Bureau.”
“Horrible experience, they were supposed to deliver my tickets the day of the concert by 2 pm , never happened, called as I am on my way to the event, they said the seller didn’t respond to the status request, they offed me alternative tickets as I accepted they cancelled my tickets all together and said the seats were sold and no longer available. The issued a refund and I told them I was on the way to the concert 2 hours away and I just needed tickets . They said that because it was (at that point) less than 2 hours for the event they could issue me new tickets!!!! I ended up getting the tickets on Ticketmaster and got the tickets just right before the event ! Never again!”
“Bought tix in April for a July concert. 10 days before the show, received an email saying the seller wanted to move my seats. I OK'd. However, since these were paper tix, I asked to get them immediately. Two days before the concert, I called StubHub to ask where my tix were. First three people were less than useless. "We understand your concern." Fourth person ultimately purchased tickets for me from Ticketmaster. (You read that correctly.) Turns out the so-called Stubhub seller had disappeared. Stubhub marked up my overall cost by approx. $200 to provide horrendous service.”
“I purchased two tickets to the MLB All-Star game to be played in Arlington, Texas on July 16, 2024. After spending over $800.00 per ticket AND paying StubHub $585.92 in fees, StubHub could NOT even get the ticket order right. The ticket order states that I have seats in section 318, row 12, seats 12 and 13. The tickets say that I have seats in section 318, row 11, seats 12 and 13. I have looked for ways to contact StubHub to resolve the discrepancy. I have not found a way to contact StubHub customer service . The customer service is absolutely and completely unavailable. I will NEVER use StubHub again.”
“Stubhub hasta el nombre es malo , deberia llamarse Stolehub , la unica pagina que revende tus tickets y despues te lo cobra a vos y al nuevo comprador ! Su plataforma está diseñada para estafar a la gente !”
