A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found the staff at the Leamington branch brilliant, especially Daniel. Last year you were not able to meet a quote from elsewhere, but this year it was almost £100.00 cheaper and i was really please to bring my business back to you.”

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Posted 10 years ago

“Pleased with the service received from the representative. Insured 2 cars with a possibility of adding more to the policy.”

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Posted 10 years ago

“got a good quote, service was quick and they are very helpful in Macclesfield office.”

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Posted 10 years ago

“Both Katie Forrow and later Chris (?) proved to be extremely helpful throughout my claim. A credit to A Plan. However, I think you have a problem with the references used between A Plan, Questgate and Liverpool Victoria, but these only caused me minor irritations in communication during what was a worrying period. The important comment I will make they 'listened ' to any concerns I raised , be it the claim ;problem using my preferred choice of builder; small print in the insurance contract ( initially meaning I was liable for c£1500 bill for tile replacement ) ,happily . resolved with the help of your team, Questgate ,LV Assessors and the Liverpool Victoria Claims Team The work is NOT yet completed a result of further water damage found when the twin sink unit in the bathroom were removed . I have a schedule and look forward to completion . I believe a small issue remains with respect to any additional costs in electricity used by the builder in 'drying out' the rooms affected by the water damage in the bathroom. Questgate t, LV assessors, advise me if meter readings are provided by the tenant these additional costs will be met. Kind Regards Dr John Richardson”

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Posted 10 years ago

“A-Plan very quickly established my requirements then found a cost effective solution saving me a lot of time and trouble.”

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Posted 10 years ago

“My insurance will be coming up for renewal and I hope I will be receiving communication soon, in order to give me enough to sum up my options. I think the £25 admin fee is beyond ridiculous, when updating your details.”

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Posted 10 years ago

“We had been with Aviva for many years but were surprised with their attitude when I challenged the increase in my premium. Never having used a broker before I was apprehensive when I walked through the door. I could not believe how welcoming the staff were and cannot praise Matthew enough. Within a few minutes he had identified our needs and found a much cheaper quote with the same cover and "add ons" that we had had with Aviva. Not only that he ensured that our existing policy was cancelled on its date of expiry. We left A-plan within 30 minutes with the new policy in my hand. Will certainly be calling again when the house insurance falls due later in the year.”

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Posted 10 years ago

“Good service in branch. Requested information on no claims bonus dealt with on phone. Good documentation.”

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Posted 10 years ago

“Luke was Very knowledgeable and helpful and kept us informed.”

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Posted 10 years ago

“hi a plan has ben best company I have been insured through ever would not recommend any other company regards mark”

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Posted 10 years ago

“Very easy to deal with, knowledgeable, prompt and friendly.”

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Posted 10 years ago

“As I took out my policy with A-Plan 12 months ago, I am surprised to receive this survey invitation now. As far as I remember the service I received was good.”

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Posted 10 years ago

“Able to discuss details when I called after receiving renewal quote and although you were not able to match alternative quotes I had obtained you were able to come sufficiently close to ensure you retained the business.”

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Posted 10 years ago

“Good service quick painless informative no sales patter just got on with it, we would recommend A plan to friends & family”

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Posted 10 years ago

“I requested a quotation for both caravan insurance and house insurance. The caravan was very expensive which was not surprising. The house insurance was more expensive than the price I had been quoted ( which I had informed you) for a policy which was not as good. I then had another price which I refused because I believe this price should have been made in the first place.”

Helpful Report

Posted 10 years ago

Dear Mr Worby, Thank you for your feedback, and I’m sorry you were disappointed with the experience you received from us. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 10 years ago

Dear Mr Worby, I understand our branch manager has contacted you to discuss this in more detail and fully understand your experience. If you require any further assistance at all, please just get in touch. Many thanks, Frans Gerber, A-Plan Insurance

Posted 10 years ago

“Lee. Was excellent in providing me with all the information I needed and very polite and very helpful excellent all round .”

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Posted 10 years ago

“Will use again if can beat or match prices of other insurers when it comes to renewel time.”

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Posted 10 years ago

“Having taken out Motor and Home insurance with A Plan in the space of two week, I subsequently received two phone calls (on one of the occasions the day after purchase) asking me if I'd like to buy motor and home insurance as my contracts were up for renewal! I hope that if I need to claim, they know what's going on between the different departments. Poor on the credibility stakes...”

Helpful Report

Posted 10 years ago

Dear Mr Leake, Thank you for your feedback. We are sorry to hear that you have received subsequent calls since you have take out your insurance with us. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 10 years ago

“great customer service, friendly helpful staff. I now insure both my husbands car with Aplan too. Appreciated the M&S vouchers for us both having a policy. I would recommend your services to anyone.”

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Posted 10 years ago

“Quick and easy good to be able to talk to someone on the phone”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews