Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maybe now that the full travel is back Killiney service could return to hourly at least for key hours. Otherwise very good.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Horrible service! We arrived 20 minutes before our scheduled pick-up at 8:15 a.m. to go to the airport, but the coach never came! We waited and waited, and the 8:45 a.m. coach also did not come. We had to take a taxi to reach the airport. There were no traffic problems going to the airport, which took 25 minutes, as expected. Do not use AirCoach!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about your experience with Aircoach. We apologize for the inconvenience caused due to the coach never arriving on time. We understand that you had to take a taxi to the airport instead and we would like to apologize for the trouble this has caused. We would like to ask if you would be willing to give us any further information about the situation so that we can ensure that this does not happen again. We value your feedback and would like to know how could we make things better in the future. We look forward to hearing from you.

Posted 2 years ago

“👍 👍 👍 👍 👍 👍 👍 👍 👍 👍”

Helpful Report

Posted 2 years ago

“Very good service with kind drivers!”

Helpful Report

Posted 2 years ago

“A frightening experience. Our driver was not friendly and drove very dangerously and irresponsibly. We were very scared and couldn't wait to get off the coach, which we did before the stop we wanted to get off at.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience with Aircoach. We appreciate you taking the time to share your feedback. We apologize that your journey was unpleasant due to the driver's unfriendly behavior and dangerous and irresponsible driving. We also apologize for not being able to take you to your original stop. We are sorry if you felt uncomfortable and scared. We would love to know how we can make things better. In the future, how can we ensure your rides with Aircoach are more enjoyable?

Posted 2 years ago

“I have a free travel pass,why do I still have to pay a fee?”

Helpful Report

Posted 2 years ago

“We used a lot of bus services while in Ireland and this one was by far the cleanest. The driver was nice clearly communicated and there were no issues with the transportation.”

Helpful Report

Posted 2 years ago

“Lovely friendly driver. Arrived and got us to airport on time . Brilliant service”

Helpful Report

Posted 2 years ago

“Your bus driver (1500 from Dalkey to Airport on Sunday 3 September) needs to improve his customer-facing skills: 1. I dropped my phone on the bus, but didn't notice this. 2. Another traveller found it and gave it to the bus driver. He did not make any announcement about this. 3. When I noticed that I had lost my phone, I went up to the driver to ask if anyone had handed it in. His response? "Is it this?" So, if I had not noticed that it was missing, he would have just kept it? You really need to have a word with him about this. I have further criticism of him but have not got time to go into it. Suffice it to say that he caused me to almost miss the bus and did not appear to care about this at all.”

Helpful Report

Posted 2 years ago

“Boarded bus in Belfast for transport to Dublin Airport. The luggage was placed in back of the cargo hold due to the volume of passengers. At arrival at the airport the bus driver made no effort to retrieve the luggage. A 65 year old passenger needed to crawl into the cargo hold to retrieve the luggage. I am sure the company could provide some type of extension hook to retrieve the bags instead of having passengers climb into the hold area.”

Helpful Report

Posted 2 years ago

“Toilet was out of order on a long trip. A few passengers had to convince the driver to stop so they could pee on the side of the highway. And it wasn't particularly clean, but other than that it was fine.”

Helpful Report

Posted 2 years ago

“The lady who sold me the ticket at the airport was extremely unpleasant”

Helpful Report

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“Timely ride, polite and helpful driver. Just wish the toilet was in service.”

Helpful Report

Posted 2 years ago

“Bang on time leaving and arriving. Very clean. Wifi patchy in places. Good value for such a reliable service. I worked all the way to Dublin.”

Helpful Report

Posted 2 years ago

“From start to finish the service and ease of booking on-line were excellent. The buses were punctual. The driver's service (communications) was also very good.”

Helpful Report

Posted 2 years ago

“Why have passengers to arrange their luggage in the coach. Placed my bag so I could easy retrieve it at the airport but it had been pushed to the very back of the coach. A young lady very kindly crawled into the coach and pulled it out. No help for elderly or disabled passangers.”

Helpful Report

Posted 2 years ago

“Service and times are good bus stop locations good. Improvements for my route would include starting at cork Airport and going through cork city and updating website to allow end to end bookings with transfers (Cork to Belfast booking is ridiculous).”

Helpful Report

Posted 2 years ago

“the service on killiney route is poor as it has not been restored to hourly service. this causes problems when flights are delayed meaning people have to wait 2 hours until the next one. also always full on evenings due to this”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews