Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,250 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very terrible service. Initially its not my fault that Ryanair and your stupid algorithm system scheduled the right bus!!!!!”

Helpful Report

Posted 11 months ago

“Arrived at the bay 3 car park to meet the bus just pulling out( hadn’t reached the exit Barrier so could have very easily stopped), already had this booked but driver refused to stop and just drove past me shaking his head, this was at 9 minutes past 10 on a service that wasn’t due to pull out until a minute later? Out the cost off another bus and 2 hour delay, unacceptable service”

Helpful Report

Posted 11 months ago

“I have always found Aircoach a very good service until last Saturday. We were at Wilton Bray stop at 10.14 to get bus at 10.19 but it didn’t show. Had to get a lift to airport after waiting 30mins. Poor show..”

Helpful Report

Posted 11 months ago

“Driver was a racist. Absolute disgrace. Asian woman was trying to board the bus and buy a ticket and obviously because of the language barrier the driver lost his temper and said “Get off the f**king bus… I’m sick of people who don’t speak English in this country” Ironic saying that in Dublin, IRELAND. The driver left the poor woman in the middle of Dublin at 3 o’clock in the morning, alone. Absolutely disgusting and sickened me to the stomach”

Helpful Report

Posted 11 months ago

“I changed my plan so that i need to get my money back.This itinerary change was more than i expected and really urgent,but there was no place to refund the ticket. Hope aircoach could really help us be convinent not trouble....”

Helpful Report

Posted 11 months ago

“Unfortunately they have forgotten to update their tinmetable for 703 Killiiney route and changing the timetable. Now waiting nearly two hours after a very long flight. Disappointing as their only interaction is through their website and they cannot even get right. It’s not as if they tonnes of routes. Uploading a pdf timetable could be done by a monkey.”

Helpful Report

Posted 11 months ago

“The 702 Aircoach leaving Hawkins Wood at 2am never arrived this morning 25/09/24. Dropped passengers 20 minutes early at the Blacklion stop only to return an hour later to collect them and drive them directly to the airport. 2nd time in as many months I’ve had this mad dash. Completely unreliable service.”

Helpful Report

Posted 11 months ago

“Bought and paid £36 to travel by Air Coach on Sunday 22 Sept from Glengall Street to Dublin City on the 7 10 am coach! When booking cud not inform that we were OAP’s! All smart cards are accepted by all transport operators throughout Ireland but not be Air Coach !!! Why? Contacted Glenn re this matter and was informed that because of the two jurisdictions - we cannot use our Smart Pass!! All OAP travellers beware - use other coach firms !”

Helpful Report

Posted 11 months ago

“Partial refund issue. The email told me my booking was cancelled but only issued a partial refund.”

Helpful Report

Posted 11 months ago

“24th September. The scheduled 0932 bus at Frascati centre never arrived. We tried to contact the company, the phone numbers were either not available or the agent could not find any information as to the whereabouts of the bus. We had to take a taxi and en route saw numerous other people waiting at the stops we passed. This is not the first time that a scheduled bus has failed to appear. Since the route from Killiney has been combined with that from Greystones the situation has seriously deteriorated.”

Helpful Report

Posted 11 months ago

“No stars if that's possible No warning ⚠ notice on the website to mention the loss of the Dalkey service to the airport. Worse than that, the 702 from Greystones doesn't stop 🛑 at the 3 Arena anymore. Fuming I was”

Helpful Report

Posted 11 months ago

“Unhelpful”

Helpful Report

Posted 11 months ago

“Three times today I called your number 8447118 looking for assistance. Eventually I got hold of someone to help me, I explained the problem and he asked me to hold on and he would sort it out. So I held on and on and on and then I got cut off. That happened two more times and each time I got cut off without and help from your support group. I wanted to book a seat on the Aircoach going from DunLaoghaire, using my Free Travel Pass, but on the site where I was making my booking there is no indication of Travel Pass usage. Where do you fill that information. I have used Aircoach bookings successfully, dozens of times, but your new format for booking seats is totally unusable.”

Helpful Report

Posted 11 months ago

“The app can tend to show the wrong dates for the ticket you’re buying until after purchase - I bought a ticket for 19/09 1:10am and arriving at 19/09 3:00am and then in the booking confirmation it said it was for the 20th! I emailed & called immediately and got no response so I bought another ticket for an earlier service that thankfully was correct with the date and time. I received a response in the following days and the customer service department was very kind but made it clear the refund was out of goodwill rather than it being their own mistake, which I still disagree with. Very relieved I was able to get the correct service and my money back for the issue, but this really needs to be corrected and changed for future customers!”

Helpful Report

Posted 11 months ago

“Had to get a taxi to the airport today as 2 aircoaches failed to come. Terrible service. No information.”

Helpful Report

Posted 11 months ago

“I have used Aircoach since the service started and always found it very reliable and staff very helpful until now. I was at Wilton bus stop in Bray last Saturday at 10.13 to catch the coach due at 10.19. After waiting for 30 minutes with no show I had to phone around to get a lift to airport as I was afraid of missing my flight.”

Helpful Report

Posted 11 months ago

“We booked a ticket on the 700 to pick us up from Leeson Street Lower and take us to Dublin airport. The coach never showed. As we had a plane to catch we had to take a taxi.”

Helpful Report

Posted 11 months ago

“On Sunday 22nd,September Aircoach scheduled on 14,51 from Merrion Square St.Vincent Hospital to Dublin Airport was missed.My booking reference is NUXL-IGMW-AOSY.I would like to say the reason of that.I could lost my flight . Regards.”

Helpful Report

Posted 11 months ago

“I made a mistake booking my ticket, and booked the wrong date. I realised this immediately found out that I was supposed to ring to change the date but. The only I could find did not actually answer the phone. So could not do so.”

Helpful Report

Posted 11 months ago

“Very poor feed back impossible to change bus time even though I had flexing time no phone on Saturdays or email service”

Helpful Report

Posted 11 months ago

Aircoach is rated 4.0 based on 19,250 reviews