Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our connection got cancelled, got in touch with Aircoach and a refund was authorised the next day. Fast and uncomplicated!”

Helpful Report

Posted 7 months ago

“I had a booking with Ryanair for my car parking at Luton from 18th to 30th April. My wife has been diagnosed with breast cancer with her operation scheduled over this period. I needed to change my flight & car parking to September dates. I am advised that the car parking is via aircoach who I need to contact directly. I have attempted to get in touch to change my booking for several days now, but cant find any form on the web site (as advised) or telephone number (without huge waiting times) to get the booking changed or cancelled. I need some urgent help here, so please send a link, form or something that will allow me to get this sorted. I have created an aircoach account, but this has not helped. Thank you & hope to hear from someone.”

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Posted 7 months ago

“Poor unreliable service which did not arrive at the allocated stop on our return to the airport. We waited 30 minutes but no bus arrived, this left us with no option other than to take a taxi which cost over 30 euros. No refund was offered by the company who in my opinion should not be advertising a return service and selling tickets at a reduced cost if bought as a return fare, when they cannot deliver a service to their customers. Very disappointed to learn that this seems to happen frequently. If I had read the reviews beforehand I would not have booked this service.”

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Posted 7 months ago

“I have found Aircoach very fair and flexible on their approach. They consider personal circumstances when making decisions about refunds etc. Would happily book with them again.”

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Posted 7 months ago

“Tickets are non refundable, although the fault was not mine! We have received an answer that all communication about the diversion was done in the website, while I had not received any such communication when entered website.”

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Posted 7 months ago

“Good communication and happy end to my inquiry for a refund. But I always had to answer back through the customer service on the web and for each message I had to select the reason again and type a lot before I got to answer your e-mail. It acts like a request filter and gives the impression, that you want to discourage customers to keep on with their requests after coming through the first time. It would be easier for customers to be able to respond to an already accepted personal request with a ticket number via email without having to fill the online request mask again. Thank for considering that as an option to improve your service.”

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Posted 7 months ago

“Arrived at leeson st bridge today at 13.15 to find 13.17 aircoach had already left as I saw it turn over leeson street bridge”

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Posted 7 months ago

“I made a mistake and bought the same tickets twice ending up in a expense of 30€! Contacted the support and in a matter of 2 days they solved the problem and issued a refund. I recommend this company!”

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Posted 7 months ago

“We travelled on the Aircoach from Dublin Airport into the city centre on Sunday 16th March, our driver was Joanna, when I say she was just incredible I really mean it. She was pleasant, helpful and someone who obviously loves her job, a breath of fresh air, such a refreshing change.”

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Posted 7 months ago

“Just off the bus to Dublin the driver was called. Martin best pr for aircoach Such a lovely eloquent gentleman Delighted fir our foreign guests. Well done Martin”

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Posted 7 months ago

“lost luggage, impossible to contact anyone”

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Posted 7 months ago

“Worst customer service ever Still waiting on a refund for a cancelled service So hard to get an answer”

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Posted 7 months ago

“Very Poor customer service and flexibility. I booked a flight from the US, which was changed by the airline. Because I had not paid for the flexi ticket option, Aircoach refused to allow my family to reschedule. I am now faced with having to go and book 5 tickets again at great cost. For a family that had not been home to Ireland for nearly ten years it was bitterly disappointing. I will be at the bus station to ensure the 5 tickets I did pay for have empty spaces. Very very disappointing.”

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Posted 7 months ago

“Rubbish rubbish rubbish...”

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Posted 7 months ago

“I am always choosing aircoach whenever I travel to Cork and airport. Drivers are friendly and safe. They also reply on time to queries and had my refund done. Thanks aircoach!”

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Posted 8 months ago

“Bus 702 did not even arrive. Had to get a taxi to the airport. No notification to me bus was cancelled on the day or at the time of booking. Nobody in office answering phone. Booked ticket online. Had to ask for a refund.This should have happened automatically. Needs to be better.”

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Posted 8 months ago

“Buyer beware of purchasing online. No refunds and no changes.”

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Posted 8 months ago

“Thx thx thx”

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Posted 8 months ago

“Such an appalling service. Last bus to Bray used to be at 8 o'clock which was ridiculous enough, but now the service has been stopped completely!! Quite unbelievable that this is apparently one of the wealthiest counties in Europe with a population that are basically dependent upon the airport for travel abroad and this is the situation to get from a highly densely populated suburb of the capital city to the airport. A taxi to the airport costs me well above what I would be paying to travel to another european city and this appallingly limited bus transport 'service' (which does not service my area or anywhere in the vicinity of it) is the only alternative. They have us by the balls”

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Posted 8 months ago

“Awful service, never showed up on my airport route, ended up having to pay 50 euro taxi, and ultimately missed my flight.”

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Posted 8 months ago

Aircoach is rated 4.0 based on 19,344 reviews