ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.. I emailed (chat) a few questions and someone responded immediately. Product arrived in a very short period of time.”

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“Great products easy to install”

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“Simplify all hard installations easy install and affordable”

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“#930402 changed delivery date from sat 26th to thurs. 31st.”

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“Very good product”

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“I placed my order on 5/17/18 expecting to receive no later than 5/25 (with 24 hour processing and 3-5 day shipping). We waited until 5/22/18 and still was never notified of a shipment. I called customer service and they told me it was because my order only had a partial payment and wasn't paid in full. I asked, how can that be, when I process the order online, there is no way for me to "partial pay". I told them I paid the full amount that was on the check out screen and it was the full amount of the order. The lady, Ingrid, did some research and came back and said she found the issue due to an internal computer glitch. I said okay, can we have our order rushed shipped so we can receive on Friday and she said she was going to reach out to the shipping manager and call me back and let me know. All day, I never received a call back, and all of a sudden we receive a generic email, saying that the item was out of stock and there is a 6-10 week wait. Because my order never got processed because of a computer glitch, other orders for that item came in and "overtook" my spot, and by the time the glitch was fixed on my order, there were no more items available. So I called again and instead of a sincere, "let's see what we can do", I was basically told I am out or luck. There was no attempt to "make it right" with me. Not even an offer to rush ship a different color or nothing. I was angry and told the person to just cancel my order and hung up (I did swear and that was wrong of me). After I calmed down I called back because I felt bad, I tried to talk to a manager to see if they could try and make it right. That person, Sadie, was rude and basically said the same thing. I couldn't believe there was no attempt from your customer service department to make right what was a mistake on your end. It was sad, because I then had to go order the items from Amazon and Amazon fulfilled the same items I ordered through you within 2 days I had the items at my front door. That is pretty sad if you ask me. That says a lot about your company. For the troubles and lack of customer service on your end, I did have to pay more on Amazon, so I will be contacting you to refund me the difference of what I paid Amazon vs. what I should have paid in the first place if you had just processed and shipped my order like you were supposed to. You can call me at 734-642-6085 or email me antonio.spano77@gmail.com if you would like to resolve this issue for compensation without me having to call in and re-explain myself (which I would preferred and would be completely surprised). Or you can wait for me to call and demand compensation, which I will!!! I just hope the products don't disappoint us either.”

Helpful Report

Hello, Thank you for your feedback. ALEKO Customer service is always happy to hear feedback from our customers regarding their experience. Since we do value our customers, we would like to provide you with a discount on any future purchases you may have. Please let us know how we can turn your experience from a negative one to a positive. Once again, we appreciate your feedback. Thank you.

“It was a easy to get what I wanted and the people were very nice.”

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“ALEKO is not following modern trends and forms of business. They are behind technological progress.”

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“Amazing Customer Support!”

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(Customer Servce) -

“Excellent!!”

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“Not on time so i have to cancel your iten”

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“Really nice and easy to put up”

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“Wrong size and want us to pay return shipping”

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“Awning quality is not so great, did not last a year and arms already broken”