Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,102 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute awful company! I ordered a tv on Friday morning and paid extra for next day delivery. They even rang me on the Friday evening to talk about delivery but was pressuring me to get insurance/cover I had to put the phone down. Saturday comes and I found it weird as I was waiting for a time slot/phone call which they said would happen. But nothing turned up not even as much as a email to let me know. Online just saying no tracking available it’s not Monday evening and still no TV they are impossible to get hold off, feel like I’ve been scammed over £300. I’ve put a request for a refund just hope I can easily get my money back. PLEASE DONT USE THESE, your regret it”

Helpful Report

Posted 5 years ago

“Awful service and even worse customer care Ordered new cooker on 7th May paid for cooker and extra for next day delivery Received confirmation of delivery for Friday 8th Then received email to say could not delivery next day as BH Delivery promised for Sat 9th Then received email to say could not deliver Sat 9th would deliver Monday 11th between 2pm and 4 pm Tracking on 11th also show same info Email at 4pm to.say delivery not until 5 30pm Email at 5pm to say could not deliver today as driver had run out of time Unable to contact anyone by phone or email so far today I would not advise anyone to rely on this company for either a promised delivery or decent customer care £600 down and unable to cook Living on microwave mealsand sandwiches The worst frustration is that no one cares Do not use this company”

Helpful Report

Posted 5 years ago

“Completely bad experience do not use them go to someone else. Our cooker is broken On Thursday 7th May we ordered a new cooker from this company We paid extra for next day delivery a total of nearly 600 pounds We were then contacted to say they hadn't realised it was BH on Friday 8th May so would deliver Sat 9th May. We then were contacted to day delivery would not be until Monday 11th. No reason given Delivery time was 2pm to 4 pm 5pm had an email to say would not be there until 5 30 pm Then e mail to say driver had run out of time and delivery would not be made Several emails and calls later all initiated by us were told not sure when they could deliver maybe Friday So £600 down when husband is not working due to covid19 No cooker No delivery date Living on microwave meals and sandwiches Been trying for last 2 hours to get response from company No reply to email No reply to phone calls keep getting cut off If could give them no stars I would have Terrible service No customer care at all Got our money so not interested if can't cook a meal Totally unreliable”

Helpful Report

Posted 5 years ago

“Unbelievably bad service I can not believe how bad this service is. Bought a new TV which has a fault but after days of endless phone calls and emails, #appliancesdirect continue to give excuses to refund me even though I asked for this to be returned within 3 hours of receiving the faulty LED TV. They refuse to honour the 14-day cooling-off period with endless time-wasting games so that the 14 days expire. Today I received my 8th email stating I now have to wait another 3 days for the technical team to review the photo I sent to prove the fault. 72 hours to look at a photo! After I had already received an email stating I needed to wait 48 hours to pass my return request to the technical team. I find it really insulting that Appliances direct treat their customers with contempt as well as treating them like fools”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with got a delivery date from them now 3 weeks later no order and no refund”

Helpful Report

Posted 5 years ago

“I purchased a freezer from appliance direct 6th April and paid for next day delivery . The item was for my elderly parents who live in approx 200 miles away. The item was delivered and when up packed had a European plug on it not a UK standard I contacted the company and after several attempts final spoke to someone who said they would look into the matter After another extended delay I eventually received a text from the appliances direct offering me either a £30 credit back to the card I used to pay or a £40 voucher to spend on other goods with them if I agreed to change t plug myself to a UK one us a note to say this would not effect my warranty this was on 8th April Since this time I have sent additional text , I have called and sent e mails requesting when I can express my refund . To date I have had nothing from Appliances Direct as a response and no refund . Do not deal with this company unless you are prepared to accept no communication once they have your money regardless of being at fault , total disgrace !”

Helpful Report

Posted 5 years ago

“Ordered sink and tap....had email to say one of the two items was unavailable.... which one??? Sink or tap?? Told they'd be in touch....still waiting, no contact from them. V poor.”

Helpful Report

Posted 5 years ago

“Please don’t buy from this company if you want to receive your order all you get from them is excuses and lies”

Helpful Report

Posted 5 years ago

“Bought an LG 49" TV 6 weeks ago once it was all hooked up picture on screen had lines across it took 4 weeks to sort it out and get it returned and another 4 days for a replacement that arrive with a cricked screen the replacement for the replacement arrive today with an even worse cracked screen. What kind of shoddy 2nd rate knock of gear are these selling. Paid a lot of money for supposed top of the range TV and have 3 faulty an damaged ones.Thats it no more attempts Cancelled Payments and the broken one I have just got today they can stick where the sun doesnt shine”

Helpful Report

Posted 5 years ago

“Ordered a new oven. Stopped working after 5 weeks (probably wasn't fully working to begin with). After numerous emails Appliance Direct will not replace my oven suggesting the only option I have is to have an engineer come to my property during lockdown and fix my brand new oven, despite thier own staff working from home to ensure safe distancing and the fact that I purchased a new oven not one that needs to be fixed. Disgusted and disappointed with both them and Hotpoint. Will not buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered a cooker on Sunday afternoon for delivery on Tuesday. Received an email to say it was on its way on Monday for delivery between 9-11am on Tuesday. At 11.10 on Tuesday received a text to say that there was a delay and DX would contact me to reschedule delivery. No call from appliances direct nor DX to arrange delivery in 2 days. I gave my old cooker away so have a family to feed with no cooker! Still have had no contact and have left 4 call backs but no one even bothers to call you back. Absolutely disgusted with appliances direct and would never use nor recommend to anyone to use. They are good at taking your £30 for delivery but not to actually show any good customer service. Have purchased £1000 worth of goods from AO last week with no issues at all. Stuck to who you know! Would give zero rating if I could.”

Helpful Report

Posted 5 years ago

“We ordered a freezer on 21 March 2020 and were given a delivery date of 6 April. The freezer still has not arrived (as of 3 May 2020) – and no contact from the company.”

Helpful Report

Posted 5 years ago

“ordered a chest freezer that was in stock and available for delivery in 2 working days, only to find once it had been ordered and paid for the delivery date was put back a month, tried to ring couldn't get through, was told i would be rung back ,no one bothered to ring, I rang back office now closed, such bad customer service from the start, really poor company standards, I wouldn't bother using this company. it remains to be seen how difficult it will be to get my money returned, going by the treatment so far I am not very hopeful”

Helpful Report

Posted 5 years ago

“The cooker delivery was so badly damaged it was unusable. Then offered an insulting offer of £70 discount to keep it. Returning it was a nightmare, after explaining it needed collecting by Friday as we wouldn’t be there after that they booked it for the following week. When asked to confirm it would be collected from the delivery address and not the billing address the answer was “ We don’t know. If you wait until the courier phones on the day of collection they can tell you”. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“Unbelievably bad service I can not believe how bad this service is. Bought a new TV which has a fault but after days of endless phone calls and emails, #appliancesdirect continue to give excuses to refund me even though I asked for this to be returned within 3 hours of receiving the faulty LED TV. They refuse to honour the 14-day cooling-off period with endless time waisting games so that the 14 days expire. Today I received my 8th email stating I now have to wait another 3 days for the technical team to review the photo I sent to prove the fault. 72 hours to look at a photo! After I had already received an email stating I needed to wait 48 hours to pass my return request to the technical team. I find it really insulting that Appliances direct treat their customers with contempt as well as treating them like fools DO NOT BUY FROM APPLIANCES DIRECT UK. Nightmare!”

Helpful Report

Posted 5 years ago

“Very poor service. On delivering my washing machine I was told I had paid an installation fee I hadn't paid a disconnection fee. The deliverymen left my washing machine in my lounge and left with a smirk on their faces I would rather pay extra and get decent customer service I will never use this company again”

Helpful Report

Posted 5 years ago

“My experience is one of the worst ever. I order over 1k Oled Tv. I paid even extra for delivery on specific day. They did massive mistake to use APC COURIER DELIVERY. My order is in depo and no one even bother deliver to my place. I send emails messages make calls. After 2 days finally someone responded to my message that it will be with me but still nothing. There is no explanation such as corona virus because in same time i order different stuff send by DPD or Fedex and no issue at all. So customer service don't exist. They should put themselves in shoes of others !!! Think twice before you going to order via this web. They are so many different ones like AO - i make massive mistake which cost me a lots of stress right now and is not over yet !!!”

Helpful Report

Posted 5 years ago

“Was sold a inadequate insurance policy which was so bad even their own advisor told me to cancel it. So I did, 5 emails later and 3 phone calls and I have still not received a refund. They keep saying they will pay it, but never do. Speaking with the bank today to see if they can help. I would seriously avoid using this company.”

Helpful Report

Posted 5 years ago

“item did not arrive next day or the day after or the day after. so wrote an email and did not recive a reply so i called them and they told me they would chase me up and call me tomorrow. stil no call back and no machine. oh and i paid 29.99 next day delivery.”

Helpful Report

Posted 5 years ago

“Ordered a tumble dryer for next day delivery, still waiting for it to arrive...”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,102 reviews