Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with got a delivery date from them now 3 weeks later no order and no refund”

Helpful Report

Posted 5 years ago

“I purchased a freezer from appliance direct 6th April and paid for next day delivery . The item was for my elderly parents who live in approx 200 miles away. The item was delivered and when up packed had a European plug on it not a UK standard I contacted the company and after several attempts final spoke to someone who said they would look into the matter After another extended delay I eventually received a text from the appliances direct offering me either a £30 credit back to the card I used to pay or a £40 voucher to spend on other goods with them if I agreed to change t plug myself to a UK one us a note to say this would not effect my warranty this was on 8th April Since this time I have sent additional text , I have called and sent e mails requesting when I can express my refund . To date I have had nothing from Appliances Direct as a response and no refund . Do not deal with this company unless you are prepared to accept no communication once they have your money regardless of being at fault , total disgrace !”

Helpful Report

Posted 5 years ago

“Ordered sink and tap....had email to say one of the two items was unavailable.... which one??? Sink or tap?? Told they'd be in touch....still waiting, no contact from them. V poor.”

Helpful Report

Posted 5 years ago

“Please don’t buy from this company if you want to receive your order all you get from them is excuses and lies”

Helpful Report

Posted 5 years ago

“Bought an LG 49" TV 6 weeks ago once it was all hooked up picture on screen had lines across it took 4 weeks to sort it out and get it returned and another 4 days for a replacement that arrive with a cricked screen the replacement for the replacement arrive today with an even worse cracked screen. What kind of shoddy 2nd rate knock of gear are these selling. Paid a lot of money for supposed top of the range TV and have 3 faulty an damaged ones.Thats it no more attempts Cancelled Payments and the broken one I have just got today they can stick where the sun doesnt shine”

Helpful Report

Posted 5 years ago

“Ordered a new oven. Stopped working after 5 weeks (probably wasn't fully working to begin with). After numerous emails Appliance Direct will not replace my oven suggesting the only option I have is to have an engineer come to my property during lockdown and fix my brand new oven, despite thier own staff working from home to ensure safe distancing and the fact that I purchased a new oven not one that needs to be fixed. Disgusted and disappointed with both them and Hotpoint. Will not buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered a cooker on Sunday afternoon for delivery on Tuesday. Received an email to say it was on its way on Monday for delivery between 9-11am on Tuesday. At 11.10 on Tuesday received a text to say that there was a delay and DX would contact me to reschedule delivery. No call from appliances direct nor DX to arrange delivery in 2 days. I gave my old cooker away so have a family to feed with no cooker! Still have had no contact and have left 4 call backs but no one even bothers to call you back. Absolutely disgusted with appliances direct and would never use nor recommend to anyone to use. They are good at taking your £30 for delivery but not to actually show any good customer service. Have purchased £1000 worth of goods from AO last week with no issues at all. Stuck to who you know! Would give zero rating if I could.”

Helpful Report

Posted 5 years ago

“We ordered a freezer on 21 March 2020 and were given a delivery date of 6 April. The freezer still has not arrived (as of 3 May 2020) – and no contact from the company.”

Helpful Report

Posted 5 years ago

“ordered a chest freezer that was in stock and available for delivery in 2 working days, only to find once it had been ordered and paid for the delivery date was put back a month, tried to ring couldn't get through, was told i would be rung back ,no one bothered to ring, I rang back office now closed, such bad customer service from the start, really poor company standards, I wouldn't bother using this company. it remains to be seen how difficult it will be to get my money returned, going by the treatment so far I am not very hopeful”

Helpful Report

Posted 5 years ago

“The cooker delivery was so badly damaged it was unusable. Then offered an insulting offer of £70 discount to keep it. Returning it was a nightmare, after explaining it needed collecting by Friday as we wouldn’t be there after that they booked it for the following week. When asked to confirm it would be collected from the delivery address and not the billing address the answer was “ We don’t know. If you wait until the courier phones on the day of collection they can tell you”. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“Unbelievably bad service I can not believe how bad this service is. Bought a new TV which has a fault but after days of endless phone calls and emails, #appliancesdirect continue to give excuses to refund me even though I asked for this to be returned within 3 hours of receiving the faulty LED TV. They refuse to honour the 14-day cooling-off period with endless time waisting games so that the 14 days expire. Today I received my 8th email stating I now have to wait another 3 days for the technical team to review the photo I sent to prove the fault. 72 hours to look at a photo! After I had already received an email stating I needed to wait 48 hours to pass my return request to the technical team. I find it really insulting that Appliances direct treat their customers with contempt as well as treating them like fools DO NOT BUY FROM APPLIANCES DIRECT UK. Nightmare!”

Helpful Report

Posted 5 years ago

“Very poor service. On delivering my washing machine I was told I had paid an installation fee I hadn't paid a disconnection fee. The deliverymen left my washing machine in my lounge and left with a smirk on their faces I would rather pay extra and get decent customer service I will never use this company again”

Helpful Report

Posted 5 years ago

“My experience is one of the worst ever. I order over 1k Oled Tv. I paid even extra for delivery on specific day. They did massive mistake to use APC COURIER DELIVERY. My order is in depo and no one even bother deliver to my place. I send emails messages make calls. After 2 days finally someone responded to my message that it will be with me but still nothing. There is no explanation such as corona virus because in same time i order different stuff send by DPD or Fedex and no issue at all. So customer service don't exist. They should put themselves in shoes of others !!! Think twice before you going to order via this web. They are so many different ones like AO - i make massive mistake which cost me a lots of stress right now and is not over yet !!!”

Helpful Report

Posted 5 years ago

“Was sold a inadequate insurance policy which was so bad even their own advisor told me to cancel it. So I did, 5 emails later and 3 phone calls and I have still not received a refund. They keep saying they will pay it, but never do. Speaking with the bank today to see if they can help. I would seriously avoid using this company.”

Helpful Report

Posted 5 years ago

“item did not arrive next day or the day after or the day after. so wrote an email and did not recive a reply so i called them and they told me they would chase me up and call me tomorrow. stil no call back and no machine. oh and i paid 29.99 next day delivery.”

Helpful Report

Posted 5 years ago

“Ordered a tumble dryer for next day delivery, still waiting for it to arrive...”

Helpful Report

Posted 5 years ago

“Ordered two items ...Awful company!! First item: Impossible to get hold of, ridiculous and expensive returna policy. Second item: ordered for next delivery and paid for and yet still waiting 10 days later!! Customer service staff RUDE and unhelpful!! DO NOT THIS COMPANY WKTH A BARGE POLE!”

Helpful Report

Posted 5 years ago

“Ordered a TV for delivery last week came the next day on the 15/4 as ordered. Unfortunately the screen was broken. Which was reported within an hour of delivery with photos. As of today despite numerous conversations going round in circles I’m still waiting for confirmation of a collection date, despite being told by email it would be Thursday 23/4 I’m now informed this was an automated email and they can’t tell me when this will happen. My advice to anybody wanting to buy electronics is try somebody else. Returns are a Nightmare. Can’t even get my money back until they collect and they can’t give me a date for that. Hopeless.”

Helpful Report

Posted 5 years ago

“Terrible ordered a tv on Thursday 16th April supposed to be here 17th April told me it would come on the Saturday afternoon for me to get a phone call from the courier saying it would be here Monday it’s 6.35 pm on Monday evening and still no tv Absolute rubbish never use this company or courier ever again”

Helpful Report

Posted 5 years ago

“On the 31st of March, I placed an order for a ElectriQ television, spending £252.00. The TV arrived the next day which was great, but low and behold the TV was completely smashed from the inside. I was so shocked as It would have taken some damage to the TV for this to happen, and being that I was so careful, I knew I had not caused the problem. I alerted Appliances Direct the same day, by phone and email. I then provided photos, and then more photos, and every time felt like I was being accused of breaking the TV when I would speak to the customer team. Not one of your agents was apologetic or helpful and just kept telling me a case manager would call me within 24hrs since I submitted the photos, and once they had been reviewed. I was waiting and waiting and kept calling every day for an update. In total, I phoned 9 times over the course of two weeks before FINALLY getting a case manager to call me and say that they would take the TV back. The case manager was great and booked a collection for the next day. She also told me she was confused about why none of the agents had booked the return sooner as they have the capabilities of doing this. We finally were getting somewhere, TV had left and a replacement television arrived on Tuesday 14th exactly two weeks after the initial order. The first thing I did was check the replacement television this time, and low and behold, the TV was exactly the same and the first, completely smashed from the inside. The frustration I felt when this happened again was beyond belief. I don't know if its a fault of the tv company, the mishandling of the courier companies, but quite frankly I do not care. Appliances Direct have my money, and I do not have the service I paid for. Faulty TV’s happen, mishandling happens, but what I cannot and will not accept is bad customer service, where I was made to feel like I had broken the product and was cheating the system, to them have the exact same situation happen again. It’s beyond a joke, its quite frankly disgusting service. The replacement TV was collected on Friday 17th April (Nearly 3 weeks post initial purchase) and I am still, waiting, for yet another case manager to call me. I assume I have two options, get a refund, which means that I wasted 3 weeks, without having a television in lockdown, to still be without one, or take the risk of a 2nd replacement which could also be broken like the others? Either way, the risk is still mine to bear. As a company, you need to give your staff much better training in customer service and help them understand that they are there to help and support, me the client, not treat me like I am a nuisance. I kept my cool and was pleasant with all your staff, even when they could not give me answers, but I am at my last breaking point. I need support, and I this all to resolved immediately. Beyond dissatisfied customer.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,189 reviews