Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,103 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items ...Awful company!! First item: Impossible to get hold of, ridiculous and expensive returna policy. Second item: ordered for next delivery and paid for and yet still waiting 10 days later!! Customer service staff RUDE and unhelpful!! DO NOT THIS COMPANY WKTH A BARGE POLE!”

Helpful Report

Posted 5 years ago

“Ordered a TV for delivery last week came the next day on the 15/4 as ordered. Unfortunately the screen was broken. Which was reported within an hour of delivery with photos. As of today despite numerous conversations going round in circles I’m still waiting for confirmation of a collection date, despite being told by email it would be Thursday 23/4 I’m now informed this was an automated email and they can’t tell me when this will happen. My advice to anybody wanting to buy electronics is try somebody else. Returns are a Nightmare. Can’t even get my money back until they collect and they can’t give me a date for that. Hopeless.”

Helpful Report

Posted 5 years ago

“Terrible ordered a tv on Thursday 16th April supposed to be here 17th April told me it would come on the Saturday afternoon for me to get a phone call from the courier saying it would be here Monday it’s 6.35 pm on Monday evening and still no tv Absolute rubbish never use this company or courier ever again”

Helpful Report

Posted 5 years ago

“On the 31st of March, I placed an order for a ElectriQ television, spending £252.00. The TV arrived the next day which was great, but low and behold the TV was completely smashed from the inside. I was so shocked as It would have taken some damage to the TV for this to happen, and being that I was so careful, I knew I had not caused the problem. I alerted Appliances Direct the same day, by phone and email. I then provided photos, and then more photos, and every time felt like I was being accused of breaking the TV when I would speak to the customer team. Not one of your agents was apologetic or helpful and just kept telling me a case manager would call me within 24hrs since I submitted the photos, and once they had been reviewed. I was waiting and waiting and kept calling every day for an update. In total, I phoned 9 times over the course of two weeks before FINALLY getting a case manager to call me and say that they would take the TV back. The case manager was great and booked a collection for the next day. She also told me she was confused about why none of the agents had booked the return sooner as they have the capabilities of doing this. We finally were getting somewhere, TV had left and a replacement television arrived on Tuesday 14th exactly two weeks after the initial order. The first thing I did was check the replacement television this time, and low and behold, the TV was exactly the same and the first, completely smashed from the inside. The frustration I felt when this happened again was beyond belief. I don't know if its a fault of the tv company, the mishandling of the courier companies, but quite frankly I do not care. Appliances Direct have my money, and I do not have the service I paid for. Faulty TV’s happen, mishandling happens, but what I cannot and will not accept is bad customer service, where I was made to feel like I had broken the product and was cheating the system, to them have the exact same situation happen again. It’s beyond a joke, its quite frankly disgusting service. The replacement TV was collected on Friday 17th April (Nearly 3 weeks post initial purchase) and I am still, waiting, for yet another case manager to call me. I assume I have two options, get a refund, which means that I wasted 3 weeks, without having a television in lockdown, to still be without one, or take the risk of a 2nd replacement which could also be broken like the others? Either way, the risk is still mine to bear. As a company, you need to give your staff much better training in customer service and help them understand that they are there to help and support, me the client, not treat me like I am a nuisance. I kept my cool and was pleasant with all your staff, even when they could not give me answers, but I am at my last breaking point. I need support, and I this all to resolved immediately. Beyond dissatisfied customer.”

Helpful Report

Posted 5 years ago

“I applied for a tv on credit with this company that took a deposit from my account and declined my application promising that my deposit was “ ring fenced” and would be back in my account within three working days. This was on the 31/3/2020 it is now two weeks and the money still hasn’t returned to my account .”

Helpful Report

Posted 5 years ago

“Ordered washing machine as said in stock, paid £30 next day delivery. But given date a week later. Requested ring back but when I received it, there was nobody on the line. Got email today (5 days since order) to say they have supplier issues cannot get it for another month. No answers on the phone lines. Opened PayPal dispute as this company are an absolute joke. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Not a trustworthy company. I bought a microwave from them and it arrived physically damaged. They tried to convince me to keep it and delayed the returns process for two weeks. The shipping had already taken two weeks so the whole process wasted one month. They then refused to refund me for the shipping costs despite sending me a damaged item. They have extremely poor customer service don't seem to be selling new products. They should be avoided at all costs.”

Helpful Report

Posted 5 years ago

“I ordered a projector and screen (hisense) the screen as you would expect should come with the brackets to hang it on the wall, they are about 8inch long and an essential part of the product. They are missing and its impossible to use without hanging the screen to project the image onto!!!!!!!!!!!! Phone call number 1 Dear dear Georgina, could not grasp that this is not a normal tv and insisted over and over that tvs dont come with brackets and I need to look on the website. Remember..... These brackets are not an optional extra, they are meant to be included in the packaging and are missing. However I tried there was absolutely no concept of the problem from Georgina. THEN..... I recieved a text message offering a £30 refund or £40 voucher. Sounds ok??? Well no because call number 3 retracted it because that was an offer to buy a tv bracket for a TV I haven't bought and the screen doesn't us a tv bracket as I explained again... JEEZ.. it's two little brackets I'm missing to hang the on the wall. BACK TO CALL NUMBER 2 I spoke to Emily who I thought was understanding the problem but no I was wrong.Told me a case manager would call me. I think I'm finally getting somewhere..... Nope, because call number started with...YOU HAVE A PROBLEM WITH A MISSING TV STAND. NOOOOOOO !! SO Georgina could not understand my problem, then Emily got what I was missing completely wrong. CALL NUMBER 3 Now we are into Tina who thinks I want a stand, finally accepts I am missing the brackets.then goes and spoils it and says "if you look on the website we dont supply tv brackets" Look they are an essential part. I have now wasted 3 days. 1 when it arrived (cant use it) 2 easter sunday (closed not their fault) 3 today trying my best to get some customer service. Tina tells me will ring hisense to see if it comes with these (ESSENTIAL!!!!) BRACKETS. Remember the £30 refund, well that's been retracted...I've already paid them over £2000, i asked to be compensated for paying extra to come quicker (next day delivery that is actually 4 days) and for my wasted time and the fact I cant use my projector. APPARENTLY THEY DONT COMPENSATE FOR APPALLING BAD CUSTOMER SERVICE. I told tina, you can collect it and I will go elsewhere,tina then pulls a blinder and tells me wont take it back "BECAUSE THERES A PART MISSING" KERCHINGGGGGGG. if only tina could get the irony in that statement but no it's completely lost on her. I CANT SEE ME EVER WANTING TO PURCHASE FROM THIS COMPANY AGAIN, AND UNLESS YOU WANT TO BE BANGING YOUR HEAD AGAINST A BRICK WALL AS WELL. YOU WILL UNDERSTAND MY FRUSTRATION.”

Helpful Report

Posted 5 years ago

“I ordered a TV almost 2 weeks ago which arrived broken, I reported it straightaway. They couldn’t organise the collection for over a week because the Returns team didn’t know how to or didn’t have authority to do so. First I was told I would be issued a replacement as soon as it’s collected, which they did but you wouldn’t believe it they issued the wrong tv as a replacement and not a better one a smaller cheaper one. Now obviously the confusion was on there side. After pointing it out and telling them your send me the wrong tv. They apologised and said because of the confusion they have to wait for the tv to come back so they can check and this would take a further 3 days, it’s now Day 4 I have to call them for updates on what’s happening and they don’t have any answers. I called today and the put me in for a call back which didn’t happen. I’ve spoke to at least 15 different people and each person tells me a different scenario and adds on extra days, makes excuses and ultimately wastes my time and they keep booking a returns DHL to come collect almost every day and I’m telling them everyday that the tv has already been sent back. Will I be buying from here again? NO. Do I recommend you buy from here? NO. Spend a couple more quid and buy from a proper place! PS they kept forcing me with a £20 voucher as compensation and I’m there saying just please give me the tv I baught I don’t want a discount on something to buy in future because I won’t be buying in the future!”

Helpful Report

Posted 5 years ago

“Check prices online then they decide to phone up and say you have to pay for item that hasnt been purchased just because it was in basket joke of a company dknt buy from them”

Helpful Report

Posted 5 years ago

“Terrible from start to finish for us. Customer service is very bad for this day and age. Item came damaged,(not their fault, delivery service) arranged to send back, then said not got the same in stock. So offered a replacement of newer model and a £30 goodwill voucher. We agreed to this and nothing else was sent. Recieved email of a £30 voucher but still no aircon unit. Rang up and was told the £30 was for us keeping the broken unit! We havent even got a unit as they took it back. Asked for a full refund as this has take over 10 days. Tried to get away with not refunding the £14.99 postage! Waiting on refund to get back to my bank as of now. This has been the worst online shopping experience we have ever had. Ridiculously slow response online via email. Takes far too long to get through on phone. Appalled. I would NOT recommend based on our experience.”

Helpful Report

Posted 5 years ago

“2 weeks later and still waiting for first delivery via DX. Customer service the poorest I have come across for some time. Not willing to contact their delivery company, leaving everything up to customer. Go elsewhere with your order. They have the cheek to charge for delivery!!”

Helpful Report

Posted 5 years ago

“Appalling courier, appalling phone system, appalling customer service. Bought lots of appliances, courier was useless and didn't deliver, spent hours over multiple days trying to get through, finally got a refund agreed, refunded wrong amount. Now can't get through (shock) to get correct refund. In the meantime, ordered from AO who delivered the items before we even got a call back from Appliances Direct. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Such a shame that this company take advantage of people who are really struggling. I called looking for a freezer, not because I wanted to stock pile but genuinely needed one as my old one packed in. When I asked why they were double what they usually are I was told it was because of the demand just now. Really !!!!!!!!! I hope people remember this when things go back to normal and avoid this rip off company.”

Helpful Report

Posted 5 years ago

“Do yourself a favour and avoid, avoid, avoid this company. So much pain from the outset. The fact that they cherrypick reviews says it all. Buy anywhere else!”

Helpful Report

Posted 5 years ago

“Agree with the price ramping. They conned me into ordering a freezer with a delivery time of a couple of days, then said it would be a month after taking the money, went to look for something else and noticed they had put the price of my freezer up by quite a bit only that morning. Clearly ripping people off to make extra profit from Covid 19. Disgusting outfit, advise to avoid and out them on social media for what they are doing.”

Helpful Report

Posted 5 years ago

“They supplied a freezer at short notice after ours had died. Pity they used the Covid crisis to hugely ramp up the price. They took advantage of a public emergency. Shame on them.”

Helpful Report

Posted 5 years ago

“Really disappointed with the misleading delivery service. Paid for a Saturday delivery and unwrapping service. Was told 10 mins before delivery that my appliance, a fridge freezer would be left on my doorstep and not delivered to my kitchen which was very close by. The delivery drivers did not even have a knife or scissors to unwrap the packaging. Absolute disgrace. Will never use this company again!”

Helpful Report

Posted 5 years ago

“phoned having noticed they have a price match promise. Gave them the same item in Costco which was 17% cheaper and they said they wouldn't price match. Look elsewhere for your kit, it seems they overprice their appliances by quite a bit. It was a Swann CCTV kit with 16 cameras if anyone wants to check this out”

Helpful Report

Posted 5 years ago

“Recommended accessories - ordered found out it came as standard, money wasted and no answer from company!”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,103 reviews