Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

“Poor service ordered towl rail. Bath and vanity unit, shower actually received toilet bowl and no towl rail also no feet on bath which was steel and not as advertised moulded acrylic absolute shambles. Would steer clear in the future and advise others to do the same”

Helpful Report

Posted 5 years ago

“bought a freezer from the company, was to be delivered on Tuesday and they said it was out of stock for 3 weeks, than offered the same freezer in another color for double the price for earlier delivery. taking advantage of customers currently, will not be using the company again,”

Helpful Report

Posted 5 years ago

“bought a freezer from the company, was to be delivered on Tuesday and they said it was out of stock for 3 weeks, than offered the same freezer in another color for double the price for earlier delivery. taking advantage of customers currently, will not be using the company again,”

Helpful Report

Posted 5 years ago

“Do NOT buy a cooker from appliances direct if you want it to work - our cooker arrived on time ''looked good'' then didn't work both ovens dysfunctional and light not working in one of them - had a very tiresome prolonged effort to get them to take away the faulty cooker and give us our moneys back - so we can get a cooker that actually does what it says on the tin and that's cook. we have still not got this resolved and are having to involve trading standards and legal assistance.”

Helpful Report

Posted 5 years ago

“Ordered a freezer £520. Received email from Appliances Direct 2days later stating it has left our warehouse. 10 mins later 2nd email stated delivery 23/3 then 10mins later 3rd email this time from manufacturer Hotpoint stating they will deliver when in stock!! 2hrs later 4th email from Hotpoint stating I need to contact them but not before 16th April to arrange a delivery slot. Money has left my bank and now expected to wait another 4 weeks with no guarantee I will get my paid for freezer.”

Helpful Report

Posted 5 years ago

“Well to be honest i called today, 1st taking 10 minutes to get through to Kitchen department only to find out they had to transper me to that dept. i asked the person who answered is that the Kitchen appliance dept, answer "it can be" so not a good start for advise, i am kitting out Washing machine, double oven, Tumbledryer, dish washer, induction hob, cooker hood, do i speak with you for any deal or do i go through my kitchen supplier to get trade prices, answer we only do retail on the phone or online, he then followed up by saying phew we are getting phone calls every minute, i said if you are to busy for me to ask questions before i decide to travel or buy then you don't want my business, which will be around £3,500, he said you can shop around then call back to price match & hung up, how do i as a potential customer (by the way i have purchased 2 laptops in the past) feel confident that i will get 1. the best advise 2. the best deal 3. best customer service, someone tell me? PS”

Helpful Report

Posted 5 years ago

“I ordered an Air Purifier from AppliancesDirect which arrived faulty, after I tried to submit a return the customer service was very unhelpful and sent extremely late replies, I tried to arrange for a collection to return the item and they never sent me a label for this, I have asked 2 more times and both times they have not sent the label. I am having to repeatedly ask and reschedule, no luck so far. I tried calling only to be told they will call me back, I have not received a callback and I feel like I am being ignored.”

Helpful Report

Posted 5 years ago

“ordered a microwave for delivery but it never turned up. almost impossible to get through to their customer services, left on hold, always being told there is am 11 minute wait, then put on a call back that never comes. after 3 days managed to speak to them and they said it had been delivered and signed for - turned out that was someone else's order. It did eventually arrive after a week but I spent several hours trying to get through to them.”

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Posted 5 years ago

“I just had the worst experience with sales team ever. Guy name Faizan (didn't give me his surname) lies for the first question I ask him and then was very rude after I point his lies!!! I had 3 items in the basket worth 1000 pounds! Good for eo.com who now will get my 1000 pounds. Shame”

Helpful Report

Posted 5 years ago

“I just had the worst experience with sales team ever. Guy name Faizan (didn't give me his surname) lies for the first question I ask him and then was very rude after I point his lies!!! I had 3 items in the basket worth 1000 pounds! Good for eo.com who now will get my 1000 pounds. Shame”

Helpful Report

Posted 5 years ago

“Paid £39.99 for specified delivery day so I could take time off work to have items delivered. Had to call on day of delivery as was supposed to be provided with delivery time but no details sent. Spoke to customer service who didn't know what the issue was, but confirmed that nothing was being delivered. Very poor service, would not recommend.”

Helpful Report

Posted 5 years ago

“Poor service for returns. The company barred my mobile number because they knew I was going to call almost straight away to return it. I admit I should’ve kept the box; however on first instinct of keeping the item; I asked them to take it away as there was no way of storing a 65” tv box in our home. They then refuse to send it back when I request a return. All around poor service from a company that generally offer good deals. They also claim to have “high volume of calls and to call back in 11 minutes” (every call made) which had to be made through the landline since being barred (for whatever reason that was). They should’ve jumped to help when I told them I needed to return; instead I’m running around after them. Not happy.”

Helpful Report

Posted 5 years ago

“APPALLING CUSTOMER SERVICE, CHERRY PICKING REVIEWS. Every chance this will get removed before many people read it as apparently the reviews for this company are cherry picked. Machine was damaged in transit. I have been battling for 5 days for a replacement, and been made to feel like I've been done a favour for it to finally be replaced. Flat out refusal to reimburse my launderette costs. Misleading and inaccurate information from each customer service person I spoke with and refusal to put me through to managers. A nice apology by email but not backed up with appropriate actions. Quite simply the worst appliance company I have ever had the displeasure of dealing with.”

Helpful Report

Posted 5 years ago

“Do not buy from this company. Product delivered next day but was damaged. This is where the issues started, dismal customer service . First offered money off to accept damage but when I pointed out that I did not know if any internal damage had occurred I was still offered the money off and told not to use the item ? All I wanted was a new item, still waiting. TERRIBLE”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ONLINE FROM THIS COMPANY. I would never order an item online again from Appliances Direct. I have always purchased in store with no issues, but their protocol on returns with online orders is both unfair and slow. I purchased a microwave classed as A2 (Minor cosmetic damage) and advised it had a small dent on the door, when the package arrived the dent was actually not minor and on the corner of the door so the dent was actually kinked. I subsequently processed a return and advised the item was classed as unwanted, therefore returns postage was to be borne by me (the consumer), I deemed this item miss-sold and their interpretation of minor damage was different to mine. Their returns advise was tracked delivery so the cost was £23.36, I argued this to no avail, plus they deducted their delivered charge of £9.99 on the original refund. I even offered to personally drop the goods off at their East Midlands depot but this suggestion was rejected and Appliances Direct insisted on me returning goods to their Elland depot, I felt my offer to return item was reasonable. After many e-mails they have refused to refund the £23.36 return delivery charge and the microwave is now advertised on their website for £114.97 which I purchased for £144.06 + £ 9.99 delivery! Maybe this reduced price is a reflection of Appliances Directs interpretation of Minor cosmetic damage!”

Helpful Report

Posted 5 years ago

“Terrible terrible service. My washing machine was damaged, late and left without fitting it. This company have caused me nothing but frustration. They have let me down three times, lied to me and refused point blank to take responsibility for their mistakes. The first day they ran over time so I had to reschedule for a few days later, despite having booked a next day delivery. They delivered a washing machine but did not take the old one or plumb in the new one, despite the fact that I had paid for these services. When I rang to complain I was told that the earliest slot they could schedule to do the work was four days later. I booked that. Two days later they called to say there was no such booking and that they wouldn't carry out the work. My tenants are inconvenienced and annoyed and I've had to take money off their rent. They have a next day service available. They have access to plumbers. They simply refused to make these available to me. They have wasted my time, caused me stress and cost me money. I have had to pay for a plumber to fit it and still have to arrange to have the old one taken away.”

Helpful Report

Posted 5 years ago

“This company have caused me nothing but frustration. They have let me down three times, lied to me and refused point blank to take responsibility for their mistakes. The first day they ran over time so I had to reschedule for a few days later, despite having booked a next day delivery. They delivered a washing machine but did not take the old one or plumb in the new one, despite the fact that I had paid for these services. When I rang to complain I was told that the earliest slot they could schedule to do the work was four days later. I booked that. Two days later they called to say there was no such booking and that they wouldn't carry out the work. My tenants are inconvenienced and annoyed and I've had to take money off their rent. They have a next day service available. They have access to plumbers. They simply refused to make these available to me. They have wasted my time, caused me stress and cost me money. I now have to take time off work and pay a plumber to fit the machine, then arrange to have the old one collected.”

Helpful Report

Posted 5 years ago

“This company have caused me nothing but frustration. They have let me down three times, lied to me and refused point blank to take responsibility for their mistakes. The first day they ran over time so I had to reschedule for a few days later, despite having booked a next day delivery. They delivered a washing machine but did not take the old one or plumb in the new one, despite the fact that I had paid for these services. When I rang to complain I was told that the earliest slot they could schedule to do the work was four days later. I booked that. Two days later they called to say there was no such booking and that they wouldn't carry out the work. My tenants are inconvenienced and annoyed and I've had to take money off their rent. They have a next day service available. They have access to plumbers. They simply refused to make these available to me. They have wasted my time, caused me stress and cost me money. I now have to take time off work and pay a plumber to fit the machine, then arrange to have the old one collected.”

Helpful Report

Posted 5 years ago

“Ordered a tumble drier on 20th January. Was told delivery by 25th Jan. It has still not arrived. Told day after day it had been dispatched for delivery. They were lying. Last mention, out for delivery on 30th Jan. Still received nothing. Be wary, they Guild the Lily to appease you when you complain. Poor service and customer service.”

Helpful Report

Posted 5 years ago

“Kettle arrived not the matching toaster, this was after a month of constant date changes. Their customer service tel number is shocking 30 minute wait!! No help. They said they’ll have to get someone to call us back but would take up to 4 hours!! But I said, you advised they close in an hour, only to be told to incoming calls only (this is a Saturday) Appliances Direct are useless, no one takes ownership and they are not helpful. I will be cancelling the order and I’ll never use them again. Be careful they cherry pick these reviews to publish too, that was the warning on the Reevoo site!!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Appliances Direct Reviews