Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,107 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product great service and delivery would recommend”

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Posted 1 year ago

“Best price and fast delivery - we paid extra for next day, but it was worth it. Goods arrived in good condition. Our experience has been good and based on this, we would use this company again.”

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Posted 1 year ago

“I'm always a little cautious when ordering online from a company first time having been scammed before, but cannot recommend Appliances Direct enough. Price was better than elsewhere, delivery was very speedy (quicker than expected) and customer service was superb when dealing with a minor subsequent issue - immediate response to a query and resolution within 24 hours. So much better than the vast majority I've dealt with.”

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Posted 1 year ago

“Fast,helpful service, did what they said”

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Posted 1 year ago

“Great to deal with, price was good, delivery was fast, dehumidifier looks great works great.”

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Posted 1 year ago

“good rapid service no waiting”

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Posted 1 year ago

“I bought a meaco dehumidifier from Appliance Direct a couple of years ago which developed a fault. Appliance Direct collected the dehumidifier but despite being unable to replicate the fault replaced it immediately without any fuss at no cost (next day delivery). The service was seamless. Staff were friendly and efficient. I will certainly use Appliances Direct again when purchasing electrical appliances.”

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Posted 1 year ago

“Great service from start to finish , communication was excellent through out . Received my Hotpoint dryer , excellent price for good quality goods . Good company to order from . Will definitely recommend 👍”

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Posted 1 year ago

“Ordered in afternoon - arrived next day - perfect transaction”

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Posted 1 year ago

“Received the cooker hood very quickly .. on unpacking found that the filters were damaged… this was resolved very quickly and a new set of filters dispatched in the post and received promptly! Superb customer service I would highly recommend 5 stars ⭐️”

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Posted 1 year ago

“Exceptionally fast delivery of a CDA ECP72SS 70cm Curved Glass Chimney Cooker Hood. Great service and highly recommended supplier.”

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Posted 1 year ago

“After a wrong item delivery first time they were very helpful and polite and quickly rectified to correct item delivery staff were respectful and delivered and unpacked my correct item and I am very pleased with it”

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Posted 1 year ago

“Excellent after sales customer service. Kept informed all the way through.”

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Posted 1 year ago

“Prompt service / online tracking / plenty of updates and delivered on time by a professional helpful and clean team”

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Posted 1 year ago

“I found them efficient good quality fast delivery well packed no hassle”

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Posted 1 year ago

“I would order from here again. Friendly delivery drivers and communication regarding delivery was great.”

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Posted 1 year ago

“Very polite, helpful and speedy service. I ordered the appliance on Monday and it was delivered Tuesday. I paid for unpacking and room placing. This was done by 2 polite young men who worked quickly and efficiently. I had a phone call and messages too explain about the delivery and to keep me up to date.”

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Posted 1 year ago

“I had a faulty cooker hood which I wasn't very happy about but hey ho these things do happen I emailed customer services and sent them a video of the fault Within a couple of days they sent out a replacement, to which I thought was very prompt. I'm now very happy. Based on my experience and the turn out they are Very good company .”

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Posted 1 year ago

“Good prompt service”

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Posted 1 year ago

“Arrived early and I was very happy to get installed.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,107 reviews