Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,574 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was earlier than expected so I fitted my job 3 days early”

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Posted 5 years ago

“Competitive price and no hassle return policy”

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Posted 5 years ago

“Excellent customer service. Thank you for your help.”

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Posted 5 years ago

“Good price, quick delivery, so this is a recommended seller.”

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Posted 5 years ago

“Very quick delivery. good price. excellent iron”

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Posted 5 years ago

“initi,al product was damaged,butreplacement was rapidly sent to me -very well done.”

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Posted 5 years ago

“Very good value and service”

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Posted 5 years ago

“Ordered a kamado grill last July, it developed a crack in the fire basket. Contacted customer support and had a replacement within 5 days under warranty. Excellent service.”

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Posted 5 years ago

“I spoke to a very pleasant help person. At 3-20 on the Wednesday. I had received a replacement appliance by the same time the following day. I call that excellent service”

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Posted 5 years ago

“Brilliant services definitely use again”

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Posted 5 years ago

“Excellent quality TV,and great value for money. Look forward to buying more goods at a later date. Thanks”

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Posted 5 years ago

“I purchased an Air- Con unit, they had the best price on the Internet for the unit that intrested me. They also provided a pdf copy of the user manual on their web site which made it easy for me to pepare for fitting it before hand. The Air Con- unit was delivered within 24 hours which I was very happy with. Unfortunately the unit I purchased does not perform as I expected but this is not the retailers fault more the poor quality of information provided by the manufacturer of the unit. So overall happy with Appliances Direct. Very good service.”

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Posted 5 years ago

“Would recommend, been great”

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Posted 5 years ago

“Good Product and good service”

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Posted 5 years ago

“Helpful service and quick delivery thanks.”

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Posted 5 years ago

“Fast an efficient service and very helpful staff on the phone”

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Posted 5 years ago

“Ordered a Motorola G9 Play phone from Appliances Direct but the next day i realised it did not have a Wide Angle Camera so i e-messaged App direct asking to cancel and i got a prompt reply back saying it had already been shipped so i was too late. After receiving the Phone i started a return and was given a return code and instructions by email. I returned the phone and was refunded 2 days after it got back to them so i am impressed.”

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Posted 5 years ago

“Excellent company and brilliant customer service, will definitely use them again and will recommend them to my friends and family.”

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Posted 5 years ago

“I telephoned the order in for a barbecue the gentleman on the phone was more than helpful so I ordered and I was kept informed as it took its journey to me,it arrived promptly and my partner and me are over the moon with it,will certainly Shop with this company again”

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Posted 5 years ago

“Excellent friendly helpful service and a good price. Cooked hood ordered and arrived the next day at no extra cost. Thanks.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,574 reviews