Asurion Reviews

Name: Asurion
Rating: 1.19

1.2 Rating 351 Reviews

4 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.2

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally bad experiences. Current issue is they won’t reimburse me for one of my PS3 controllers they lost. When they do call back they leave no message. When I do get an agent I get a different answer every time.”

Helpful Report

Posted 2 months ago

“Over promise, under deliver. Was left on perma-hold too. I couldn’t be more annoyed after dealing with a lost phone.”

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Posted 2 months ago

“I have a computer I bought from Costco, and I called them they took my laptop and "fixed" it. But I got it back with the same problem. So when we called they asked us to fill out a form which I did and gave my receipt but they said they need a real copy of the receipt giving me a hard time and they have done the same thing before when I called about my other device. They are a total scam trying to waste your time.”

Helpful Report

Posted 2 months ago

“After sending me out the wrong device, I was forced to make 7 phone calls, during which I was lied to, disrespected, sent to the extension of the CEO's office, given incorrect and different reimbursement amounts, etc, and when I was finally told I would be getting reimbursed for the correct amount, despite everything they mishandled, they informed me that I i would receive a paper check in 10 DAYS! When i said i cant go 10 dats without a phone because i use it to run my business, she said to use my old device in the meantime, yes, THE BROKEN ONE that I'm trying to replace! I asked if an exception could be made given the circumstances of this claim and how much time and bs I had to endure just to get this far, but she said no and then treated me like a toddler by giving me my two options, a paper check in 10 days or nothing! Then she again suggested I use my broken phone until then! To say I was mistreated and my claim was not handled professionaly is an understatement! Use my old, broken device, that does not charge for 10 days, what great advice! Here's my advice to anyone thinking of using Asurion: Steer Clear! Unless you of course want them to waste hours and hours of your time only to get an unacceptable resolution to your device issues!”

Helpful Report

Posted 2 months ago

“uBreakiFix sold me a Asurion Home+ insurance for all of the electronics in my house at approximately $30/mon. I paid for 3 years and finally made a claim when a pair of headphone went bad. They offered 50% of what I paid as a reimbursement, enough for a refurbished pair of the same headphones. I purchased these headphones (Samsung Galaxy Buds Pro2) and they failed within 3 months. I made another claim with Asurion and they offered me to replace the headphones with some janky off-brand headphones that retail for $24.99 new. I contacted them and told them that a second replacement cannot drop in value by over half in 3 months and requested another pair of refurbished Samsung Galaxy Buds Pro2 or comparable funds. They hung up. Both times, Asurion demanded an additional service fee for inspecting and potentially repairing the headphones. The service fee was almost the price of a new pair of headphones. I complained for a long time and eventually the fee was waived both times but they told me that the next time I make a claim it would be required. So they essentially want to double dip on the coverage and then short you on the replacement. Avoid Asurion, UBreakIFix and all their affiliates, employees, and executives at all costs.”

Helpful Report

Posted 2 months ago

“Asurion has never sent back my 300 dollars for sending back an old phone for credit of a new phone . They took the old phone back and have yet to send me a refund credit for receiving my phone . They first said it was sent as a credit whitch I never received. Then they said the would credit my visa which never happened. This last time I tried to ge back money is that they would send me a check refund. This has be going on since March everyone blames it on a different department…. They suck and lie straight to your face .”

Helpful Report

Posted 2 months ago

“I got an iPhone 16 pro max with ATT in December. It fell off my car in March and asurion with ATT wouldn’t replace my phone even though I had to pay for it. I wasn’t getting a free phone or a brand new one and they kept saying that I wasn’t using the insurance for its intended purpose yet they wouldn’t tell me what the intended purpose was or what I was doing wrong. It’s pretty sad that all the money I pay them and the fact that I had to pay for a replacement for a refurbished phone is sad and appalling. The phone is not repairable and yet they won’t help or replace.”

Helpful Report

Posted 2 months ago

“Being charged twice for a replacement and I returned the old phone”

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Posted 2 months ago

“I purchased a vacuum cleaner and bought the 3 year protection plan. It took 45 minutes to submit and claim and I needed help from someone who knows a lot about computers. Even they had trouble. After all the hoops and forms they declined my claim. I will NEVER EVER purchase another asurion plan. They are not easy to work with and thrre is no one to call to speak in person. Its a hoax.”

Helpful Report

Posted 2 months ago

“When I finally was able to speak to a human to find out why I couldn't file a claim on a broken phone, they hung up on me, after putting me on never ending hold. "Zero stars"”

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Posted 2 months ago

“Filed a claim on the 17 of April. They did not have my phone i was replacing, so they offered me an upgrade. which they did not have, so they offered me another upgrade to which did not have.. Everything seems to be on back order what have or lack of.. Why am i paying insuracne for? this company is a joke. It's been 2 weeks without a phone.”

Helpful Report

Posted 3 months ago

“over the years i learned you will never get a phone in any color other than black and you have a high chance of getting a phone other than the model you purchased.”

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Posted 3 months ago

“They suck had S series phone. They send me An A54 and now an A71 POS. Don't waste your money”

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Posted 3 months ago

“They sent my package to the wrong address. Not only wrong address but wrong state! And now won't answer my questions. Very unprofessional and does not care about customer service.”

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Posted 3 months ago

“Never again worst customer service ever. Charged for something shouldn’t have been for considering it was covered through insurance. Be careful if you go here they charge you for aomeone else’s stuff. Horrible. Money returned but still burning mad”

Helpful Report

Posted 3 months ago

“sent low quality refurbished phones. 3x over. camera had finger prints on the inside, camera not working right and battery bulging on the other, screen unresponsive and not working properly. pls send new phone or improve the quality control bc right now it sucks low quality!!”

Helpful Report

Posted 3 months ago

“Worst customer service, didn’t show up when appointment made”

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Posted 3 months ago

“I paid for this service for years and when I needed it because my phone was dangerously failing, I was lied to repeatedly, given the wrong information, and then charged for it again. If I could give them negative stars I would”

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Posted 3 months ago

“Paid 60 bucks monthly for years for coverage of several phones, opened claim for cracked screen waited 6 days for appt and guy never shows or calls. Asurion wants me to wait another three days for repair. Their service isn't worth it... they couldn't care less about you or your phone. Do fall for their bs. SCAM”

Helpful Report

Posted 3 months ago

“I’ve been paying $60/month for Verizon’s Mobile Protect plan through Asurion, thinking repairs would be simple and local. That was a lie. I spent over three hours trying to get a back screen fixed, including 90 minutes on the phone with Asurion. Even though a local U Break I Fix had the part in stock, they forced me to mail in my phone and go without it for 5 business days. When I pushed back, they pointed to hidden fine print saying they only have to offer one option—even if a better one exists. Total bait-and-switch. Then, when I tried to cancel, they told me they “don’t deal with billing,” so I had to call Verizon just to cancel. Verizon now has to run a full investigation before I might get refunded. This is one of the most deceptive, rigid, and frustrating services I’ve ever dealt with. Avoid them if you value your time or sanity.”

Helpful Report

Posted 3 months ago

Asurion is rated 1.2 based on 351 reviews