B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eventually got onto the website and ordered plaster after it stated was in stock. Three days later I get an email saying it’s out of stock! Waste of time and they have my money for at least a week before I get a refund - always considered them a joke but they have surpassed themselves again!”

Helpful Report

Posted 5 years ago

“Waited and still waiting 7 days ago still nothing I definitely won’t be shopping there again”

Helpful Report

Posted 5 years ago

“Sorry to write this review in the current climate...but.. I waited in the virtual queue yesterday for just under two hours, no problem with that at all, I was informed the site was closing at 6pm . At 4pm I was at the front of the queue and really happy, when directed into the store the site said it was closed. Not happy and very disappointed.”

Helpful Report

Posted 5 years ago

“I have shopped at b&q for years . But after this experience I will be deleting my online account. The way the website is set up is in my opinion borderline fraud. While making your order you are told that the same item's are available for next day click and collect only. To find out at the end of the process that there is at least a three day wait for your order and no way of cancellation online. B&Q are laughing all the way to the bank. While customers face long waits B&Q make millions in interest on customers money”

Helpful Report

Posted 5 years ago

“Ordered 4 packs of feather edge and I can tell you it was terrible I will never order this item again half were broken and warped before use, stay away or waste you money.”

Helpful Report

Posted 5 years ago

“You A-HOLES! I was in the 'VIRTUAL'' air for AT LEAST 1hr & 30 mins & that's WITHOUT the air being 'PAUSED!' for AT LEAST 45 mins! Why was it paused? I understand you want to do 'essential' work from 18:00 but at least let those on your site continue shopping BEFORE you throw them off!!! I would have been LONG FINISHED by 6pm of the air I was in hadn't paused for so long I got to the 'virtual shop door' when it stated 'less than 1 minute to get on the site' when it chucked me off! What a waste of my time you morons! Let your customers at least finish what they are doing, RUDE & IGNORANT! DON'T WASTE MY TIME!”

Helpful Report

Posted 5 years ago

“I placed an order and had an email to say collection on Saturday. Waited all day for phone call and nothing received, so went to the store 30 minutes before close only to be told there is a 72 hr backlog by a member of staff. Why don’t they tell you when you place the order. What a terrible service. My advice, go to Wickes.”

Helpful Report

Posted 5 years ago

“Waiting 3 days for a click &collect without hearing a thing if they don’t have the stuff you want why take your money a email when they think they may have it would be nice avoid b&q”

Helpful Report

Posted 5 years ago

“Ordered on 5th of April, still nothing, money been taken from my bank account and nothing in return, no email, no texts, NOTHING. Want to cancel my order and again- no way of doing that:-)”

Helpful Report

Posted 5 years ago

“Can some up in one word really..Abysmal. Ordered some timber for click and collect on 08 Apr 2020 at 0750 hrs, instructed by B&Q that order would be available for collect by 1pm the following day or within 24hrs. It is now Sat 11 Apr 2020, still no message,email.txt whatsoever from B&Q, cannot even go into my acct. It really is unforgivable the way B&Q are treating their customers in this day and age with internet ordering etc. B&Q should have shut down their ordering system till it caght up with existing orders instead of taking peoples money and promising a service to which they cannot provide. They may well be sitting laughing having all that money coming into them and not supplying the service..but this episode will come back to haunt them I am sure.”

Helpful Report

Posted 5 years ago

“After waiting for 1-45 mins in a queue to order post crete at my local store I went through the click and collect procedure only to be told they had none in stock despite their site saying they had 60 bags. I was redirected to another store and paid for 2 bags to be collected after 1-30 today Saturday. I've not had any emails or messages, No contact whatsoever. I don't know if I should go to my store as I have no proof of purchase, I will not be using B&Q click and collect again. They have taken my money but no contact from them.”

Helpful Report

Posted 5 years ago

“I went on the website and it says i have to wait in a queue to view the website and start shopping but even Tesco doesn't ask you that what the hell is going on? Set up your website game B&Q so shocked!!”

Helpful Report

Posted 5 years ago

“Waited 1.5 hours to get to get onto b&q web site at 8.30pm . ( was given 4 hour wait time mid afternoon to get on site) Utter shambles when on site, could not order second product ,kept returning me to original page then when finally at check out with one product could not check out as would not register postcode & returned me to start several times. Amateur effort it appears from Big name company . fully understand these are difficult times but b&q should either step up with web site or give up , in present circumstances. Suggest folks don’t even waste time or nervous energy on it.”

Helpful Report

Posted 5 years ago

“I waited 45minutes to get on your web site. Ordered 4 items for click and collect and was informed at checkout that none of the items were available at my chosen store despite them showing on that particular stores web site. Total waste of time, would never use the site or B&q again !!”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. Ordered on 4th April for collection on 5th April. On the 5th April received an email stating - Do not go to store to collect until you receive an email or phone call. Money taken from my account straight away. No response from emails sent or from telephone, staff just pick the phone up and then put the phone down without speaking . It is now the 10th April still no communication from B&Q when to collect order. Do NOT Use Click & Collect”

Helpful Report

Posted 5 years ago

“Click and collect a joke rather than take your money tell people it's going to be a week”

Helpful Report

Posted 5 years ago

“Been waiting 1 week for my order waiting now in Farnborough for 1 hour to pick it up.they must be over 70 cars here this is last time I shop at bq All you think of is money you are like the rest of them waste of time 10/4/20”

Helpful Report

Posted 5 years ago

“Products over priced click and collect a joke just don’t bother ordering use tool station or builders merchants”

Helpful Report

Posted 5 years ago

“Placed x2 click and collect orders Saturday 4th and Sunday 5th to collect from the Farnborough branch. On the website, despite the Covid19 situation, B&Q make a big deal of saying items will be ready next day. Money taken from my account straight away, then receive an email saying to not just turn up to Branch and wait for a call . . well 120 hours later i'm waiting to hear anything. No response on phone, no easy email address to enquire to, no response to messages on Social Media - also seem to be one of the only eCommerce platforms that doesn't let you cancel your orders online Ordered items from other vendors since the 4th April and they've all arrived or been collected . .”

Helpful Report

Posted 5 years ago

“Placed an order on Fri 4th Apr, to collect on the 5th. Phoned on the 6th as I had no email for collection told 48hr delay. Phoned on 9th (96hr later) and told system was down and took my number. Not really expecting a call back at this rate tomorrow will be 120hr delay and counting, bet that's not on the Web site. Reading store is a complete shambles.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,618 reviews