Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,076 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Banggood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a quad copter at a price that seemed too good to be true. It was. The Quad copter was never shipped; they gave me some kind of excuse and offered to refund my money. I accepted and they refunded my money. However later that month I discovered thousands were charged to my credit card by someone shopping and traveling. My credit card company straightened out the mess and didn’t seem too surprised at my allegations of this company. It was my first and last experience with them. Don’t give them your credit info.”

Helpful Report

Posted 5 years ago

“I ordered an expensive GPS-Tracker that should have 3G, but it supports only 2G. Banggood sells scam products!! The only thing that the customer service says is, that the warranty is over :( They wont send me a product with 3G, or pay a refund.”

Helpful Report

Posted 5 years ago

“The worst experience ever. I think they are stealing money and don’t send products as they don’t have a WH”

Helpful Report

Posted 5 years ago

“I ordered a lot of items from banggood 4 months ago and still havnt recieved the items nor my refund and I cant get in contact with them.. what can I do????”

Helpful Report

Posted 5 years ago

“Don't ever use this scam shopping app I bought a very poor quality cardigan gauze like and different colour from that was posted in the seller's pictures. Moreover, they posted a fake return policy where they mentioned that you can return any item in 30 days for no reason and you will pay for the return charges. In reality I've wasted almost 30 days in sending useless emails to their so called customer care and even vip one they said they I'll have to pay customs and other not mentioned before charges that will exceed the item's cost. Forgot to mention that they refused to send their courier representative to collect the item and requested that i send it on my own which will cost me 4 times the item cost. More importantly I used to be a regular important customer this is their way of dealing with me. Scam scam scam save your money and use reputable other shopping apps like Amazon and Shein whom refunded my money on at once on the same day and even kept the returned item.”

Helpful Report

Posted 5 years ago

“Banggood is a rubbish company. Nobody shall buy items from their website. Plenty of products are shown available for shipping within 24 hours. It takes sometimes weeks until they ship these items, without any reasons. The support department is totally ignoring the clients: all answers consist in standard stupid robotic messages. They don't care if there are two months delay for delivery. You will never get the paid money back. In the best case you will receive some BG points. The BG points are a big scam, since they can be used only for the products without "promo label". All products from site have the wonderful "promo label" at all times. Thus, I advise everybody to avoid such horrible website!”

Helpful Report

Posted 5 years ago

“Bought an electric bike for 700 euros. Would take 10 days to get it delivered. After 4 months I wanted my money back. Got 40 euros out of the 700 euros I paid. The company should not exist and really do not buy anything there. You can be unlucky and lose all the money like me. SCAM COMPANY !!”

Banggood 1 star review on 5th August 2020

Helpful Report

Posted 5 years ago

“Horrible experience. Received partial order, emailed multiple times, once even in Chinese, no replys, they already got my money so good luck getting it back from them.”

Helpful Report

Posted 5 years ago

“If you live in the U.S.A. You will never get what you ordered. I ordered in May it’s now August. Don’t order from them unless your mad at your money. You’ve been warned”

Helpful Report

Posted 5 years ago

“Very very slow delivery”

Helpful Report

Posted 5 years ago

“Ordered a wood kalimba. It came quickly, but there is a huge crack running halfway down the back and up over the top. And, like all wooden instruments, kalimbas can be sensitive to both humidity and temperature. So it's only a matter of time before it breaks completely in half. Unfortunately I do not have the time to send it back. Plus the shipping would cost more than what I paid for the item. I left negative feedback, which they have not posted. And I can not find any item that has a review less than 3 stars. Doesn't sound right huh? Go check for yourself.”

Banggood 1 star review on 2nd August 2020

Helpful Report

Posted 5 years ago

“Don't buy anything from this company. My purchase was faulty and no one responds to complaints - they just continually say they are escalating and someone will respond, but no one ever does. I have wasted all my money. Very bad company. Deceitful and misleading Banggood! Absolute criminals!”

Helpful Report

Posted 5 years ago

“Worst customer service in the world....won't take a defected item”

Helpful Report

Posted 5 years ago

“Scam thieves I bought a cardigan came like gauze poor quality totally see through different colour from the picture that was posted by the seller. No return policy as mentioned in their app no refund for the money they will waste your time through emails then ask you to go search for a courrier to return the item which will cost you more than its price while other decent reliable apps send their representative to collect the item on the same day and refund the money to your account. DON'T BUY ANYTHING FROM THEM SCAM.”

Helpful Report

Posted 5 years ago

“Total scammer, I bought a hose for my portable ac unit and their pictures and description is misleading. After you receive it half open (probably somebody else who had the same problem as me and returned it) they ask you to send pictures and a video which I did because so they say their customer service and your happiness with the product is very important to them ya right. They never answered me they wait for their warranty to return the product to expire and than they will say "well you were not within the day's range to return it" total total BS. Stay away from this outfit nothing they sell is legit and good. I am also waiting for an adapter for my ac hose the original one and I'm still waiting they probably never shipped it and grab the money”

Helpful Report

Posted 5 years ago

“I bought pants from Banggood. The pants are made of very cheap material, they're huge even though I got medium (I've always been medium), and they look absolutely nothing like what is advertised. I wouldn't even pay $1 for these pants, and if I could give 0 stars, I would. I have been back and forth with this company to return the pants and that is not an option (they keep emailing back asking me to do the same things as before--take pictures, send the codes, etc.)! It doesn't sound like they're a legit company.”

Helpful Report

Posted 5 years ago

“Item ordered was never delivered- the accessories were delivered but not the main item. I am now eight weeks down the track and 5 emails to their customer service team along with photos etc. Promises of hearing from the concern team and nothing. A complete scam as far as I am concerned. DO NOT USE.”

Helpful Report

Posted 5 years ago

“I was a bit hesitant about Banggood to start with but gave it a try, the first few orders turned up ok then the problems started...the latest order said 2 weeks delivery, ended up taking 5 weeks. The tracking numbers are next to useless and didn't even show up for weeks, didn't get it until emailed for days chasing. These aren't updated when item on way so basically useless. The latest order of an RC car has been terrible and the last I order on this site. Took weeks longer to turn up then when did the shaft, bearings and wheel was damaged. Sent email with video of problem. Automated reply saying 1 day response, 3 days later nothing. Sent another email, same automated response. Another 3 days, nothing back. Chase again, automated, then 2 days later they say can refund part. 3 more days and nothing. Now when send email. Getting nothing. Weeks now, obviously will not help with this. Had to purchase parts myself to try and repair. My advice would be to never use this company. Use one of the main online sites where you get items quickly and actually get some customer service if needed. Believe me, you'll be glad you did.”

Helpful Report

Posted 5 years ago

“After many years and orders on Banggood experienced minor issues but alsways within a few working days had them solved. Today it has been 8 days since i received order 86845154. The item is a Creality Cp-01 hybrid 3d printer, cnc router & laser engraver. The item arrived missing one cable, a serial connector broken, an end swich base broken and worst of all the 3d printer module broken. Opened a dispute on banggood and provided all evidence (photos & videos) at least three times. I just keep getting the same message over and over again to provide data of evidence and then another that says i should hear from an expert within 24-48 hours. I don't know why Banggood fell so low in customer service it is just sad as i paid 535euros for this item and get no support at all. Definitely not a good sign for future purchases from Banggood.”

Banggood 1 star review on 23rd July 2020

Helpful Report

Posted 5 years ago

“They indicated on their website the new customers we getting discount that never happened when i ordered 3 items on April 10th that were overpriced. 2 of them have not been delivered as of today.I do not care about the discount, i only want to get what i paid for. I emailed them last week but got no response!! Do not buy anything from them!!”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 8,076 reviews