Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,113 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refound problem...not completed ...”

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Posted 5 years ago

“I placed my order about 4 months ago and it never arrived. I was given plenty of lame excuses. When I told them I wanted a refund they said it was not possible because the order had been made some time ago. Seriously? I'll never order from this company ever again.”

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Posted 5 years ago

“Ordered a Wltoys part beginning of March 2020 received part order. Been emailing customer services every other week with the same blatant phrase wait a bit longer. Today I thought I'd do some investigating and I found thousands of complaints about Banggood. No more shopping from there”

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Posted 5 years ago

“i did order helicopter for 20 days shipping after 50 days i receive my copter defected tail motor not work they ask me to send video and photos i did 3 times till now 1 week no answer no more banggood save your money and go buy from aliexpress.com they are the best Order No: 83682787”

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Posted 5 years ago

“This is a fake company. They advertise the same stuff on Pearl, which is also a fake company. Don't buy anything.”

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Posted 5 years ago

“Their customer service officers are trained to lie. The company does not have integrity. Will send a wrong product to replace a more costlier one you purchased. Serious SCAMMERS. Please I have suffered and wouldn't want any to go through same plight”

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Posted 5 years ago

“It is a scam. Never trust them, they will get your money and disappear. I didnt receive my order for more than 95 days and when i contact customer services they don't give you any answer only will ask you to wait for 30 days and so on and so fourth . When ask a. refund as per their refund policy . They will not refund it . Never buy from them again unless you want to donate your money for free”

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Posted 5 years ago

“I purchase some mask and sanitising gels for my family due to Covid. The masks arrived but the gels did not. Even though the processing time was 24 hours they actually shipped it 24 days later. Now I am forced to go and purchase from the local market at 3 times the price. I asked them to cancel the order and refund me my money but they are not willing to do that either. So not only are me and my family vulnerable we are also left out of pocket because for Banggood it is okay for the customer to suffer as long as they make their profits.”

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Posted 5 years ago

“You place an order them imply on the website that the product will arrive in a week. That is not the case 75 days later product will arrive and will be damaged. Beware if you use this company. Nothing but headaches”

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Posted 5 years ago

“Two cameras do not have night colour vision as it stated since have 10 ir led light only, and one doesn't work. Sent photos and videos to show the problem as requested, nothing happens! Found out there are quite few same cases happened to other buyers after checked the review. And my review is deleted on their web site. What an dishonest company! Cry for help, who can help?”

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Posted 5 years ago

“I'd leave 0 stars if I could. My order took 6 weeks to arrive, with no tracking available until the last week. I contacted Banggood 3 times to find out if it was actually shipped and they kept telling me not to worry but offered no tracking information. When it finally arrived it was broken. I contacted support and the first response was they asked me to take it to a repair shop and they would pay for PART of the repair bill. I said no to that and then they said I could pay to ship it back (another 4-6 weeks) and then once received, they would send me a replacement (again, 4-6 weeks). I said I didn't feel like I should have to wait another 2-3 months and have to pay for shipping myself. Then then offered me a 50% refund and told me I could keep the defective item, which does me no good. After a few more back and forth emails (one email per day is all you can get out of them), I finally got so tired of them that I agreed to the 50% refund just to be rid of them. So now I'm out $125 and am once again shopping for the item I purchased. This time I'll buy from a better company.”

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Posted 5 years ago

“Sell item thy dont have you contact them time and time again all you get is will be back in stock in 7 days then we will send it out After months of this you get an email out of the blue saying you have a refund and the item is no longer available So why take money on somthing you don't have in the ferst place Wast of time total shambles”

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Posted 5 years ago

“Terrible company! Even 1 star is too much. I bought 3 dresses and ordered a size larger than I usually wear. The first was so small, I couldn't get it over my head. The other two shrank when I washed them and one of them came apart at the seams. I contacted Banggood right away and I am still fighting for my money. Return policy? Looks good on their site but they lie. Offered me $29.00 on a $95.00 order. PLUS, they say I have to pay the shipping charges and duties. I know .... you get what you pay for and I certainly didn't expect haute couture but I did expect more than rags that smelt awful and fell apart at the seams.”

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Posted 5 years ago

“Scam site. I haven't received my order promised in two-three weeks. Its been three months and all I get is excuses and blame-shifting. Find a better vendor and sleep better. All they do is send the same #BS reply to CS request--over and over ---instead of just reshipping the order.”

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Posted 5 years ago

“Worst ever. Made an order since two months...still haven't received yet.. i requested a refund ..they refused”

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Posted 5 years ago

“My order was the wrong colour and also badly made. I tried contacting them along with relevant photos but found this impossible. I would not recommend them especially because of their non existent after sales service.”

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Posted 5 years ago

“Do not waste your time or money. It will be months before you get your item”

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Posted 5 years ago

“unable to provide a review of less than a star. Bout a tablet for my son on 2/5/20 but as of today 2/6/2020 the item not shipped nor refunded. I had contacted Banggood directly and via PayPal (dispute pending) many times todate.”

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Posted 5 years ago

“Terrible company. Item shipped on March. Still not received. The tracking is very unorganized and vague. Customer service are like robots. Not helpful at all. Buyer beware.....”

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Posted 5 years ago

“Took $215 from me. Item says out of stock 2 day later. Texted a rep who said it would ship 10 days later. I said ok. Changed my mind 5 days later. I asked for a refund. Richard said it was in processing; not out of stock. He said it takes TEN DAYS TO PACK AN ORDER, because of the pandemic????? No tracking number yet after 7 days. They outright refuse to refund my money.”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 8,113 reviews