Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,972 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Banggood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“been 7 weeks i have not received my order. please do not order from banggood. no customer service. no phone number. no delivery. no refund . POOR SERVICE DO NOT USE BANGGOOD rick 519 572 2021”

Helpful Report

Posted 4 years ago

“banggood took my order and I paid for it but it took 4 months to get my delivery. they blamed it on covid19. somehow i did not setup my user account properly so I could not track my order. I used help to try to get my account fixed. they kept sending me a password reset link that is only good for 1 hour and it takes up to 24 hours to send it. It would come at 3 am or in the middle of the night so I could never get account fixed. I spent hours and hours trying to fix it. They finally gave me a link to track order but it was in Chinese and did me no good till shipment got to USA then it only took a few days to get it.”

Helpful Report

Posted 4 years ago

“Their Fb ads draw you in and they do not say that you will wait almost 3 months for delivery. No way to cancel your order and get a refund. got 3-4 shirts, all horrid quality and trash! Threw them out day one....well, really donated them to Goodwill.”

Helpful Report

Posted 4 years ago

“Order has not been shipped for more than a month, although I saw the same product advertised many times as fast shipping. Customer service offer 1-2 USD compensation. And the expected shipping date is moving forward all the time. You cannot blame every incorrect move by covid, that is for sure.”

Helpful Report

Posted 4 years ago

“SCAM! I ordered three "4-piece" lamps expecting to get 12 pieces total. They only sent (and insisted) three pieces. Customer reps will pass you around in emails. No phone calls for complaints.”

Helpful Report

Posted 4 years ago

“Ordered Anne 2 pro keyboard with tracked shipping (10-15 days). Tracking details were not updated withing 10 days and I contacted them 4 times withing that period. Two days ago they said I will get an email with all the details. Today I got an email saying item has returned for unknown reason and to check if the address is correct. from email: """ If all the details of your address are correct, we can arrange a full refund or a reshipment of your order. Which option do you prefer? If you want to receive a replacement, we can only send the new order for free with Standard Air Mail Register. Its estimated delivery time is 20-35 business days """ If my address was incorrect it should at least take 20 days for that item to be returned. How did they got it back withing 12 days is a mystery.”

Helpful Report

Posted 4 years ago

“Absolutely shocking experience, never will use again. Ordered items which arrived damaged and unusable, asked for a refund and to let them collect the items, and they would only offer”

Helpful Report

Posted 4 years ago

“Horrible experience with absolutely no customer service at all. says you can chat, email, call etc. but no matter what option you click on you cant chat or call. found multiple ways of tracking my shipment but the only one that has anything definitively is fed ex which says tracking was generated 35 days ago but nothing ever shipped”

Helpful Report

Posted 4 years ago

“Don’t touch this company?????with a barge pole fake fake fake don’t try and get a refund you have no chance stay well away”

Helpful Report

Posted 4 years ago

“Refound problem...not completed ...”

Helpful Report

Posted 4 years ago

“I placed my order about 4 months ago and it never arrived. I was given plenty of lame excuses. When I told them I wanted a refund they said it was not possible because the order had been made some time ago. Seriously? I'll never order from this company ever again.”

Helpful Report

Posted 4 years ago

“Ordered a Wltoys part beginning of March 2020 received part order. Been emailing customer services every other week with the same blatant phrase wait a bit longer. Today I thought I'd do some investigating and I found thousands of complaints about Banggood. No more shopping from there”

Helpful Report

Posted 4 years ago

“i did order helicopter for 20 days shipping after 50 days i receive my copter defected tail motor not work they ask me to send video and photos i did 3 times till now 1 week no answer no more banggood save your money and go buy from aliexpress.com they are the best Order No: 83682787”

Helpful Report

Posted 4 years ago

“This is a fake company. They advertise the same stuff on Pearl, which is also a fake company. Don't buy anything.”

Helpful Report

Posted 4 years ago

“Their customer service officers are trained to lie. The company does not have integrity. Will send a wrong product to replace a more costlier one you purchased. Serious SCAMMERS. Please I have suffered and wouldn't want any to go through same plight”

Helpful Report

Posted 4 years ago

“It is a scam. Never trust them, they will get your money and disappear. I didnt receive my order for more than 95 days and when i contact customer services they don't give you any answer only will ask you to wait for 30 days and so on and so fourth . When ask a. refund as per their refund policy . They will not refund it . Never buy from them again unless you want to donate your money for free”

Helpful Report

Posted 4 years ago

“I purchase some mask and sanitising gels for my family due to Covid. The masks arrived but the gels did not. Even though the processing time was 24 hours they actually shipped it 24 days later. Now I am forced to go and purchase from the local market at 3 times the price. I asked them to cancel the order and refund me my money but they are not willing to do that either. So not only are me and my family vulnerable we are also left out of pocket because for Banggood it is okay for the customer to suffer as long as they make their profits.”

Helpful Report

Posted 4 years ago

“You place an order them imply on the website that the product will arrive in a week. That is not the case 75 days later product will arrive and will be damaged. Beware if you use this company. Nothing but headaches”

Helpful Report

Posted 4 years ago

“Two cameras do not have night colour vision as it stated since have 10 ir led light only, and one doesn't work. Sent photos and videos to show the problem as requested, nothing happens! Found out there are quite few same cases happened to other buyers after checked the review. And my review is deleted on their web site. What an dishonest company! Cry for help, who can help?”

Helpful Report

Posted 4 years ago

“I'd leave 0 stars if I could. My order took 6 weeks to arrive, with no tracking available until the last week. I contacted Banggood 3 times to find out if it was actually shipped and they kept telling me not to worry but offered no tracking information. When it finally arrived it was broken. I contacted support and the first response was they asked me to take it to a repair shop and they would pay for PART of the repair bill. I said no to that and then they said I could pay to ship it back (another 4-6 weeks) and then once received, they would send me a replacement (again, 4-6 weeks). I said I didn't feel like I should have to wait another 2-3 months and have to pay for shipping myself. Then then offered me a 50% refund and told me I could keep the defective item, which does me no good. After a few more back and forth emails (one email per day is all you can get out of them), I finally got so tired of them that I agreed to the 50% refund just to be rid of them. So now I'm out $125 and am once again shopping for the item I purchased. This time I'll buy from a better company.”

Helpful Report

Posted 4 years ago

Banggood is rated 4.4 based on 7,972 reviews