Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,972 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no warranty for buyers, and there is still no contact from the seller as he buys the product because he does not allow banggood, and so when making a purchase, you certainly have to wait 10 to 20 days to prepare for shipment, then after a month they can send, the product, if the seller does not send it, there is no guarantee for the money, so be careful buyer you want to buy in banggood”

Helpful Report

Posted 4 years ago

“An absolutely HORRIBLE company. DO NOT ORDER FROM THEM! I ordered a package from them on March 26th and also paid for fast delivery and I have yet to receive my package. Not e that I have ordered packages from Hong Kong(amongst other countries) and everything has worked out fine considering the pandemic. All other companies that I have been in contact with have provided excellent service. Since my package was obviously late I have been in contact with Banggood three times and each time they have given me the worst service. THEY ARE HERE TO SCAM YOU! All they do is give you general answers and ask you to keep waiting. The first time they told me to check with the post office, id the package would not be there I would get my money back. The second time the told me to wait another week, and if the package still hadn't arrived I would get my money back. The third time they told me to wait to 2020-07-03 and if the package still hadn't arrived I would get my money back. They are playing me for a fool and THEY WILL DO THAT TO YOU TOO! Once again, DO NOT SPEND YOUR MONEY ON THEIR SITE! Even if you get your package delivered, the quality is absolutely questionable! Trust me, this is NOT worth the headache. And to anyone at Banggood reading this; please spare me your ridiculous policy.”

Helpful Report

Posted 4 years ago

“Banggood is totally Scam ! They do not Refund, They will eat your money I am waiting from 2 months, but they do not agree for refund..”

Helpful Report

Posted 4 years ago

“Sucks as a company. Scamming US dollars for merchandise that cannot be delivered. Refunds are near impossible. Shipping is from MARS by pigeon.”

Helpful Report

Posted 4 years ago

“Really bad customer service. I have two orders that I'm waiting for more than 70 days and they don't refund the money. When I contact to them, they just reply that is sent, but the latest tracking update is from 63 days ago. Also is very difficult contact to them. I will not buy again. I copy and past some of my emails from bangood. On tuesday 12 of march they told me: 'We certainly understand your frustration that you paid for something and didn't receive after such a long time. However, could you please wait for 2 more days? We assure you that we will try our best to provide a reasonable solution if you still don't receive it after that .We really appreciate your patience and support.' - And after these days they said. We are sorry to tell you that shipping time of your order will be extended by 30 days due to the impact of the epidemic. Would you please wait for 15 days? Please note that affected countries and delays may be changed depending on the global epidemic situation. Banggood will always be with you and thank you for your cooperation during this special period. We apologize for this inconvenience and hope for your understanding on this matter. ------------------------------------ First of all, I don't think that change the delivery time is legal. Secondly they lied me, because after these two days that they said, they still doesn't have a solution about my delivery. The last reply after contact to them many times is really disrespectful. On the reply bellow, they don't explain my issue, they don't say that I had to contact to them more than six times, that my tracking is not updated for more than 60 days. Also I had to spend my money buying the same item to another shop, because this one didn't arrived with much more time than the specified when I bought. I can understand the covid issues, but my tracking is not updated for more than two months. Should wait more? Seriously? Obviously this confirm my complain about this seller. Is not trusted and doesn't takes care about costumers. After that I will take legal options.”

Helpful Report

Posted 4 years ago

“Bought a tristar trainer rc plane the wing would not fit, Bangood wanted photo and video, Im 53yrs old and not a clue how to do that,so fixed it myself. Then i bought an imax b6ac charger it took over 4 weeks to arrive, When i tried to use the charger it was broke came up with break down so same thing i got my son to take pictures and vid but the video was too big to send and also the charger is a clone. I will never buy anything else from Bangood again and im still waiting for a part for the airplane witch iv had too pay for and its been 5 weeks.”

Helpful Report

Posted 4 years ago

“placed 2 orders in febuary waited over 90 days for them to ship it out still never shipped talked to customer service sevral times every time they seemed to care less. finally asked for a refund after 90 days of waiting for nothing to happen. they guarantee that if you buy something it will ship in 60 days but what good is a guarantee if nothing happens guaranteed to ship in 60 days or else what ? i get a refund and get the pleasure of trying to find things elsewhere and wait more. what a waist of time money and effort.”

Helpful Report

Posted 4 years ago

“I am really disappointed. I have ordered a product from them. It said that I will receive it in 10-20 days, I have paid priority mail as well and I received it after 1 month, not working. I can't use the product and I have e-mailed them. They replied however they are offering a refund of $40 for a product that costs around $250-270. I have told them I would like a new product or something similar but not less than I have paid for. They replied back asking me to find a shop that might fix it and they will refund the costs. If you buy something from them just keep this in mind, if you receive a product that is not working they will not help you. They will help you by telling you to fix it or maybe you'll accept 10-20% refund. This is the first and last time I'll buy something from them.”

Helpful Report

Posted 4 years ago

“Never received item. No one responded to my emails or requests for item or refund. If there was a no star rating, I would give it to them.”

Helpful Report

Posted 4 years ago

“Only delivers products in 70 days. Do not expect it to arrive sooner! Refunds are impossible and returning your product will be expensive! Stay away from this company!”

Helpful Report

Posted 4 years ago

“Please respect your money and don't use this company. Delivery is so random you might get something on time or you my never received anything and that's where it gets funny. For you to claim your money back it's an impossible process, they tell you 15 to 20 days delivery, but even if the item doesn't arrive until then, they will not issue a refund untill you wait for 70 days just in case it arrives. I'll say that again 70 days. Also no tracking number provided. Scammers.”

Helpful Report

Posted 4 years ago

“Very poor communication if any. Order tracking false. Do not use this company for any future purchase.”

Helpful Report

Posted 4 years ago

“DO NOT DEAL WITH THIS COMPANY. I placed a large order through them. This order consisted of several individual pieces (roughly 30 items, costing me over $1,300). This company managed to mess up 90 percent of this order. Their webpage does not tell you if things are out of stock before you order them. They let you pay for them and wait and wonder why items are not being delivered. You go online to find out where things are, and their team then informs you that they are out of stock. They don’t contact you first. So you have to go through a process of selecting different items that match the same price so that they can swap them and resend them. Though you placed the order and paid for it two weeks ago. You won't be expecting to receive your package for another month or so. If your items are damaged in shipping due to their poorly packaged items to lower shipping cost. They will fight as hard as they can to prevent correcting the issue. They will argue and fight until they determine that you won't give up and just settle with the broken part. Only after you struggle with them for about a week will they consider trying to correct the problem. If the item is so severely damaged that FedEx will refuse to deliver it to your due to liability issues. They will not refund your money, nor submit a claim with FedEx. They expect you to get FedEx to finish shipping you the product so that you can return it. Legally FedEx cant, so you can't get anything fixed until Bangood contacts them to resolve the issue. Don’t hold your breath on that because they won't do that. Then, if you are lucky enough to get something delivered to your house, generally the products come in the wrong. Contacting them to get it fixed is impossible. Though the pictures, shipping labels, and item descriptions clearly show that there are several items missing out of the package, Bangood will argue that there is nothing wrong with the order. Don’t expect to get anything you order from this website. Like I said, even if the package makes it to your house (a month later) chances are. It's not going to be the item you paid for in the description, and it is more than likely going to be missing parts. I have lost so much money and time with this company and I hope that I can save someone that reads this the headache that I have endured with them.”

Helpful Report

Posted 4 years ago

“refusing to give refund. I have now asked 5 ties for a refund for items that never arrived. they repeatedly tell me to check tacking numbers and address. the package has not moved in over a months and was ordered two months ago. Having promised to refund after a certain date I then requested it and the whole process started again. AVOID”

Helpful Report

Posted 4 years ago

“I ordered mask from them on March 30, 2020. I was told they would arrive within 2/3 weeks. I contacted them after this time passed and I had not received the mask and they responded with a tracking number. I have checked the tracking number SEVERAL times and it only says the package left China on April 2nd...nothing else. Thank God I paid them through PayPal. I have contacted PayPal and am waiting to hear back. I am certain I will get my money back. I WOULD NOT TRUST THIS COMPANY I DON'T CARE HOW "REAL" THEY ARE! They LIE!! Tracking History April 2, 2020, 1:28 pm Acceptance CHINA Your item was accepted at 1:28 pm on April 2, 2020 in CHINA.”

Helpful Report

Posted 4 years ago

“Paid for February it's now May nothing arrived, just excuses. I have used Banggood for years without problems. Recently they are just taking your money and hope you go away. Still can't get any sense or a refund out of this company.”

Helpful Report

Posted 5 years ago

“Rip off. Didn’t receive item. Postage a rip off. Keep your hard earned money”

Helpful Report

Posted 5 years ago

“Purchased a projector that was DEAD ON ARRIVAL. I contacted support via messenger and was met with automated and robotic replies. I asked for a return as their "7 Days DOA Product Guarantee" states that 'if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.' and 'If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees'. However, after gathering all my information, photos, and videos, support told me that I would have to pay for the return and customs fees. Messenger support then told me that they would forward my case onto email, where I was met with repetitive questions and robotics replies. I spoke to atleast 6 different customer service representatives who did not understand the concept of receiving a product which did not work and the fact that I wanted to return it. The last customer service representative I spoke to named Yina insisted that I take the projector apart myself to fix it. There were no obvious screws or handles to take the projector apart, I cannot do this myself as I did not create this product. I am a customer, not a manufacturer or technician of this product. I am a customer who has put my trust and faith into BangGood to provide me with a working product. However, I was given a faulty product and no resolution. I am now out of pocket on a product that doesn't even turn on.”

Helpful Report

Posted 5 years ago

“Just stay clear of these guys at all costs. They take your money, then don't deliver. Luckily it was a small amount. but really, never again.”

Helpful Report

Posted 5 years ago

“Never received item”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,972 reviews