Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,322 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Kenwood head unit & JVC zx630 speakers on black fri, Dec 2nd. They took 14 days to arrive. No JVC,s tho, some inferior in phase jobs instead(I checked the specs). I wasn't notified as to why this was done. I emailed, to be told the JVC's were out of stock, but they gave me an 'upgraded product' instead for the same price. I was highly annoyed at this B/S & to not have been asked before sending! I asked to return them for a refund( I found the JVC's online for £22 less) & their in phase price was higher than any other online supplier. I waited a few more days after more emails to get a return label from them. I returned them on 24th Dec. Courier delivered them on the 30th. I waited until the 10th, no refund. Contacted them again, to be told no record of a return existed! I sent screenshots of their label & tracking info. they said they'd come back to me. Nothing. emailed them on the 14th & 16th Jan(twice), no response. Raised a paypal dispute & emailed again on 17th. No response. Rang them on the 18th, v.angry. no surprise the guy I asked for wasnt available, after a wait, I was told a refund would be processed that day. It was! No apology of any sort offered. I have never experienced such bad service in my life!!! i should invoice them for my wasted hours on this matter! DO NOT DEAL WITH THIS COMPANY!! I see people have had near identical experiences to me.”

Helpful Report

Posted 10 years ago

“Poor customer service! I ordered a pioneer carplay head unit and fitting kit for a bmw 1 series. I ordered on Monday 31st and paid for next day delivery.. Then I didn't hear anything all week and phoned up on the friday to be told he would get it send out that day. Got a delivery on Monday the 5th a week later and the order was missing the connects2 fitting kit! I phoned up and he said it was our of stock so was coming for the Birmingham warehouse today. I phone up again that day to asking for tracking number and he said he was getting it send out to arrive tomorrow ( so he lied about it coming). I had no information that half my order was "out of stock" prior to the delivery. It's now the 6th and I am not holding hole for it to arrive today either as have not been given any tracking numbers. I took a day of work to install this system and have wasted it due to thier mistakes. **update** Phoned up again on the 6th and they said it still hadn't been dispatched and its now going to come from Manchester store and he hopes it will be with me tomorrow...”

Helpful Report

Posted 10 years ago

“WORST CUSTOMER SERVICE EVER EXPERIENCED. HIGHLY RECOMMEND THIS COMPANY IS NOT USED.”

Helpful Report

Posted 10 years ago

“Called them to inquire whether their focal products were genuine as they are listed as an unauthorized dealer. After a few words, they told me to go buy somewhere else. What a condescending bunch of crap staff. Can't do business with them.”

Helpful Report

Posted 11 years ago

“I ordered items that were never delivered but were charged for. Several attempts to contact the company to rectify this issue were fruitless and I never got a response, despite having an automated reply to say my email had been received and would be responded to in 48 hours. I will never use this company again.”

Helpful Report

Posted 11 years ago

“Not very happy with the service i received as i got charged twice for the item i purchased.”

Helpful Report

Posted 12 years ago

“I buy a in phase ipxvw1 from you it was not this model I see advertise on the net it was a difference one what you send me I got in touch with you and explain and it was on going so I kept it but didn't get a sd card with it , i kept phoning and every week I was toll that was going to be send my sd card I am still waiting that's four months ago I would not recommend no one to caraudiocentre so if you can put thing right by sending my card”

Helpful Report

Posted 12 years ago

“After placing a order i had to make many phone calls and it felt asthough it fell on deaf ears. The order took to long arriving when it came some of the parts were incorrect a refund was going to cost me money. I bought the replacement parts from another supplier and they were very helpfull and only took one phone call”

Helpful Report

Posted 12 years ago

“absolutely appalling customer service as well as deliberate miss selling just to take more of my money. When I complained I was spoken to in a very condescending manner and told that I would be unable to return my goods. I was gobsmacked and wrote several emails to complain, none of which were ever responded to. Your company is a joke and you seem to employ several muppets (from the experience I had). Thanks.”

Helpful Report

Posted 12 years ago

“It was a really horrifying experience. I bought a car radio from this website and after 2 weeks and still no arrival of my product I gave them a ring, I asked them why it was taking so long for the item to be delivered. The guy told me the item was not in stock anymore which made me really upset because they could have let me know somehow, since I had given them my e-mail and my phone number. Then I asked the guy for a refund, in which took me another 2-3 phone calls over 2 weeks of stress just to grab my money back. I would not recommend it to anybody.”

Helpful Report

Posted 12 years ago

“I ordered a car stereo from Car Audio Centre which never arrived due to some kind of mix-up with Royal Mail. It took more than 4 months of emails and phone calls before I was finally able to get a refund ~ ridiculous!”

Helpful Report

Posted 12 years ago

“Terrible service & a very poor experience overall. Continually sent the wrong parts, returns office never open, emails unanswered. I ended up knowing more about the parts I needed than they did, & got some elsewhere. After 6 months, i still have some bits to return which nobody seems to want, although to be fair I have been refunded & am not out of pocket. Will never use again though.”

Helpful Report

Posted 12 years ago

“Very bad customer service.not happy.will never go there again nor recommend to anybody.”

Helpful Report

Posted 12 years ago

“Wrong item was sent to me. It tool me 2'weekes to replace it, i spent 20 pounds just on phoning carbaudio center since i got charged 75 p per minute every time i called them”

Helpful Report

Posted 12 years ago

“Ordered wrong peoduct by mistake no info on paperwork to return filled in return form twice spoke on phone twice and still nothing after 15days ordered the right product 15 days later still waiting for that after 15 days its been changed twice as no stock and last covo was told it would be here in 2 days that was 4 days ago”

Helpful Report

Posted 12 years ago

“The payment service and delivery service was very good and quick. The only porblem i have was that was sent a faulty amp, and when i e-mailed the returns section of the website, it said you would reply to me within 48 hours, i waited 3 days for a reply and never recived one, at which point i had to ring the customer service section and pay fo rthe call, which i was not impressed about, for them to tell me that i hadf to a-mail a seperate place, i also had to pay for the amp to be sent back when it wasnt my fault that the amp was faulty in the first place, after already paying a considerable fee to you.”

Helpful Report

Posted 12 years ago

“Placed order for headunit and ALL wiring necessay to connect to Vauxhall Meriva, took 2 weeks to recieve, apparantly was sent out but courier sent back because no one could sign for it!! Wiring kit did work after a call to shop for technical advise(instructions were poor), Dash fitting kit came with NO instructions but being mechanically minded i managed to work out. NO AERIAL converter supplied so now gona have to wait a little longer until they send me 1 hopefully free of charge seeing as i asked for FULL fitting kit in first place.”

Helpful Report

Posted 12 years ago

“The product itself was fine, until it broke. I was told I needed parts that I did not. The customer service I experienced after was utterly shocking! CAC were rude to me and threatened me with blackmail. When I said my headunit had a problem and I also wanted to return an item that had not been used (and still boxed), I was told I could have one or the other!!! If I tried to get to claim both, the gentleman said "my life would be made very hard and I would probably not get my headunit repaired". I shall certainly never use these people again.”

Helpful Report

Posted 12 years ago

“The product i purchase from you was very good and am very with the delivery and am a happy customer.”

Helpful Report

Posted 12 years ago

“Shocking customer service. No response to 3 emails and 75p a min calls. Faulty product sent back once, received another faulty product that I couldn't return a 2nd time. Would not buy from again!”

Helpful Report

Posted 12 years ago

Car Audio Centre is rated 4.4 based on 4,322 reviews