Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,332 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my new car amp in very good time looks better than the pictures can't wait to fit it very happy and will definitely be using them agen”

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Posted 10 years ago

“Good price. Speedy service. Excellent communication. What more needs to be said?”

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Posted 10 years ago

“Not bad service, I found them helpful but the buy was very boring. Fitted the speakers and they sound nice and sharp”

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Posted 10 years ago

“Excellent service and excellent equipment. Would definitely recommend and use again”

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Posted 10 years ago

“Amazed with the product range, Brilliant prices even with delivery on top, ordered at 4:30 in the afternoon was delivered the next day before 10am! Will definitely be using again and recommending where I can”

Helpful Report

Posted 10 years ago

“I ordered an inphase DVD screen from the car audio centre. When i received it the mounting plate was rusty and all the plastic trim was peeling away so i rang them to arrange a return. The return was authorised and i sent it back, insured at a considerable cost to myself. I waited 2 weeks and hadnt received a refund as requested so i rang them and sent them emails asking when i was going to get my money back. All my emails were ignored and whenever i phoned them they kept saying they would ring me back but no one ever did. In the end i had to go through visa and dispute the transaction with them in order to get my money back. It took over 3 months for me me to get my money back and the car audio centre didnt want to know. Not to mention the "sale" they have on their website has been going on for the past 8 months. Id advise anyone interested in buying stuff from here to think again their aftersales service is appalling, once they get your money off you they couldnt care less.”

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Posted 10 years ago

“Ordered something online, a day later received an email saying there was a problem with the order and I needed to call them on their 0845 5p a minute number. Really? I emailed them and asked them to mail me the details or call me: nothing. Then had to lodge a dispute with paypal to get refunded. The whole thing just seems amateurish.”

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Posted 10 years ago

“Paid for next day delivery item arrived a day late cost me £3.00 in phone calls to get a refund”

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Posted 11 years ago

“The product i ordered was out of stock but they never told me for ages. They tried to send me another stereo and it took a long time for them to reply to my messages and give a refund.”

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Posted 11 years ago

“Went here to get a quote for different car audio systems starting from basic unit with bluetooth to ones with satnav.I got the guy in the shop to write down the different prices for the different units with prices for all the bits plus fitting.I also made it clear I wanted the internet price if the shop price was different.I realised when I went home and checked the price he had written down for the basic unit was almost double;I called the shop who told me I had A.I had misread his writing or B.the charge was for another item despite the model number and costs being written in black and white(i offered to email a copy of the hand written estimate; the guy in the shop wouldn't have it any other way than I was wrong.Terrible way of speaking to a potential customer.No apology whatsoever.Had he made an apology and spoke to me nicely and not rudely I probably wouldn't have written this review.ZERO concept of how to talk to a potential customer. ALSO the costs I was quoted for each of the following items Facia/stalk and patch/Antenna in addition to fitting costs was significantly more than Halfords who charge £29.99 for fitting most straight forward car audio players(you can check this by ringing Halfords and comparing fitting charges) So save yourself money by going to Halfords who charge £29.99 for fitting a simple car audio and check the differences in the costs of the bits needed between this company and Halfords.Also read the other poor reviews here. • • •”

Helpful Report

Posted 11 years ago

“I ordered a Kenwood head unit & JVC zx630 speakers on black fri, Dec 2nd. They took 14 days to arrive. No JVC,s tho, some inferior in phase jobs instead(I checked the specs). I wasn't notified as to why this was done. I emailed, to be told the JVC's were out of stock, but they gave me an 'upgraded product' instead for the same price. I was highly annoyed at this B/S & to not have been asked before sending! I asked to return them for a refund( I found the JVC's online for £22 less) & their in phase price was higher than any other online supplier. I waited a few more days after more emails to get a return label from them. I returned them on 24th Dec. Courier delivered them on the 30th. I waited until the 10th, no refund. Contacted them again, to be told no record of a return existed! I sent screenshots of their label & tracking info. they said they'd come back to me. Nothing. emailed them on the 14th & 16th Jan(twice), no response. Raised a paypal dispute & emailed again on 17th. No response. Rang them on the 18th, v.angry. no surprise the guy I asked for wasnt available, after a wait, I was told a refund would be processed that day. It was! No apology of any sort offered. I have never experienced such bad service in my life!!! i should invoice them for my wasted hours on this matter! DO NOT DEAL WITH THIS COMPANY!! I see people have had near identical experiences to me.”

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Posted 11 years ago

“Poor customer service! I ordered a pioneer carplay head unit and fitting kit for a bmw 1 series. I ordered on Monday 31st and paid for next day delivery.. Then I didn't hear anything all week and phoned up on the friday to be told he would get it send out that day. Got a delivery on Monday the 5th a week later and the order was missing the connects2 fitting kit! I phoned up and he said it was our of stock so was coming for the Birmingham warehouse today. I phone up again that day to asking for tracking number and he said he was getting it send out to arrive tomorrow ( so he lied about it coming). I had no information that half my order was "out of stock" prior to the delivery. It's now the 6th and I am not holding hole for it to arrive today either as have not been given any tracking numbers. I took a day of work to install this system and have wasted it due to thier mistakes. **update** Phoned up again on the 6th and they said it still hadn't been dispatched and its now going to come from Manchester store and he hopes it will be with me tomorrow...”

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Posted 11 years ago

“WORST CUSTOMER SERVICE EVER EXPERIENCED. HIGHLY RECOMMEND THIS COMPANY IS NOT USED.”

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Posted 11 years ago

“Called them to inquire whether their focal products were genuine as they are listed as an unauthorized dealer. After a few words, they told me to go buy somewhere else. What a condescending bunch of crap staff. Can't do business with them.”

Helpful Report

Posted 11 years ago

“I ordered items that were never delivered but were charged for. Several attempts to contact the company to rectify this issue were fruitless and I never got a response, despite having an automated reply to say my email had been received and would be responded to in 48 hours. I will never use this company again.”

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Posted 12 years ago

“Not very happy with the service i received as i got charged twice for the item i purchased.”

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Posted 12 years ago

“I buy a in phase ipxvw1 from you it was not this model I see advertise on the net it was a difference one what you send me I got in touch with you and explain and it was on going so I kept it but didn't get a sd card with it , i kept phoning and every week I was toll that was going to be send my sd card I am still waiting that's four months ago I would not recommend no one to caraudiocentre so if you can put thing right by sending my card”

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Posted 12 years ago

“After placing a order i had to make many phone calls and it felt asthough it fell on deaf ears. The order took to long arriving when it came some of the parts were incorrect a refund was going to cost me money. I bought the replacement parts from another supplier and they were very helpfull and only took one phone call”

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Posted 12 years ago

“absolutely appalling customer service as well as deliberate miss selling just to take more of my money. When I complained I was spoken to in a very condescending manner and told that I would be unable to return my goods. I was gobsmacked and wrote several emails to complain, none of which were ever responded to. Your company is a joke and you seem to employ several muppets (from the experience I had). Thanks.”

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Posted 12 years ago

“It was a really horrifying experience. I bought a car radio from this website and after 2 weeks and still no arrival of my product I gave them a ring, I asked them why it was taking so long for the item to be delivered. The guy told me the item was not in stock anymore which made me really upset because they could have let me know somehow, since I had given them my e-mail and my phone number. Then I asked the guy for a refund, in which took me another 2-3 phone calls over 2 weeks of stress just to grab my money back. I would not recommend it to anybody.”

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Posted 12 years ago

Car Audio Centre is rated 4.4 based on 4,332 reviews