Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,037 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,037 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself was fine, until it broke. I was told I needed parts that I did not. The customer service I experienced after was utterly shocking! CAC were rude to me and threatened me with blackmail. When I said my headunit had a problem and I also wanted to return an item that had not been used (and still boxed), I was told I could have one or the other!!! If I tried to get to claim both, the gentleman said "my life would be made very hard and I would probably not get my headunit repaired". I shall certainly never use these people again.”

Helpful Report

Posted 10 years ago

“The item was late on getting to me. The logistics company told you they had attempted delivery twice and posted cards through my door, but they had not!!! Then I emailed a question after recieving the item and I am still awaiting a reply. All in all an overall poor customer service!”

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Posted 10 years ago

“Was advised on ordering some wire harnesses for some hands free for two Mercedes vans, we didn't need them and rang to arrange returns and no one has got back to me and this was 3 weeks ago, not good service.”

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Posted 10 years ago

“Bought a product that was known not to fit the car. Could have done with more help”

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Posted 10 years ago

“i did have a problems with fitting the rear moute to the car fitting ..”

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Posted 10 years ago

“No problem with ordering from the car audio centre website, but delivery was terrible. it took two weeks for me to finally receive my product, and that was purely down to the courier (Hermes) the product was sent out for delivery three times, and apparently the lady that delivered it is absolutely useless ( the company i work for have had problems with parcels from this courier in the past ) i dont think i would buy from CAC again due to this very reason”

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Posted 10 years ago

“Subwoofer was delaminating and scratched out of the box amp of poor quality but good shipping and tracking I won't buy again”

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Posted 10 years ago

“Ok quick dilivery but really really bad when it comes to send things back to them ! Won't be using them again”

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Posted 10 years ago

“Contacted Car Audio Centre three times, once was an initial query and two further emails were regarding the product I had bought and the inaccuracy of their description on their website. In all three cases I had no response, I returned the item through their returns portal, order status was only updated 2 weeks after I returned my item and saying that a refund would take 3 weeks to proceess!! Website looks good, descriptions and info about products could be more accurate, poor customer service interaction”

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Posted 10 years ago

Car Audio Centre is rated 4.4 based on 4,037 reviews