Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,311 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with my head unit and they weren't particularly empathetic and were quite argumentative. In my opinion the head unit was not fit for purpose as the display can't be seen in sunlight. When I spoke to Car Audio Centre the first time I was told "It's the same as a TV. You can't see it when sunlight is shining on it". Well I don't have curtains in my car to close when it gets sunny and TVs aren't designed to be viewed whilst being driven around in a car to design a car stereo the same way is ridiculous. The issues was so bad I ended up buying another head unit which was much better. When I called again to discuss returning the item I was told the head unit was fit for purpose, just not my purpose (driving around in daylight???) and as I had already installed it I couldn't return it. I explained I had no way of knowing there would be a problem until I installed it. They said I should have tried it out in one of their shops but then stated they were dark and didn't have much sunlight so I still wouldn't have known until installed it in my car. In the end they told me Pioneer sell loads of these head units and no one else has complained. I joked that it must be because my windows weren't tinted. The person I spoke to didn't realise I was being sarcastic and said yes, that's your problem! To be fair he said they might have been able to swap it with Pioneer for different one if i hadn't already bought a replacement. As mentioned above the outcome may not have been better but I would have appreciated a bit of empathy and not to be made to feel like I was wanting something unrealistic from a head unit.”

Helpful Report

Posted 8 years ago

“Would have given much higher score if it wasn't for the ridiculous postage charge. Website said free postage but at the last check-out page it added £8 in a very sneaky way. Claiming that it was a surcharge for delivery to Scottish highlands. I am not in the highlands and would never use any shop that adds such a surcharge, only on this occasion it was not made obvious during the checkout procedure.”

Helpful Report

Posted 8 years ago

“Paid for next day delivery and didn't arrive they sent it miles away. They wasn't very helpful after 3 days of calling them and the courier with still no parcel I gave up and cancelled for a full refund. Never again”

Helpful Report

Posted 9 years ago

“to be honest i made two orders with you and you put them in the same box and charged me two lots of carriage. i asked your tech guy if i needed an rca lead he said i did and there was one supplied with the sub woofer . so thanks.”

Helpful Report

Posted 9 years ago

“I have paid extra for my delivery and it's still not hear”

Helpful Report

Posted 9 years ago

“Still advertising products that they know they can no longer get and offering lower quality products in place, I ordered a Pioneer unit and they offered me a JVC which is not as good, no availability of add ons such as sat nav like the Pioneer had. Not as usable with my Android phone as the Pioneer was either. I kept it because I couldn't afford the latest pioneer out. Be wary and contact them to see if they have the product in stock before you commit to order on line other than that they are helpful when it comes to answering questions regarding technical subjects.”

Helpful Report

Posted 9 years ago

“Unit arrived broken. Paid for next day delivery so it's obviously urgent and a week later I'm still with a busted into and no music in the car. The returns process is arduous to say the least. Wish I purchased elsewhere”

Helpful Report

Posted 9 years ago

“website does not make clear that the aerial needs 12v down the aerial lead to work, my dab unit will not do this so had to return it, took 4 phone calls to be able to return the aerial but the refund was very prompt”

Helpful Report

Posted 9 years ago

“Ordered something online, a day later received an email saying there was a problem with the order and I needed to call them on their 0845 5p a minute number. Really? I emailed them and asked them to mail me the details or call me: nothing. Then had to lodge a dispute with paypal to get refunded. The whole thing just seems amateurish.”

Helpful Report

Posted 9 years ago

“After placing a order i had to make many phone calls and it felt asthough it fell on deaf ears. The order took to long arriving when it came some of the parts were incorrect a refund was going to cost me money. I bought the replacement parts from another supplier and they were very helpfull and only took one phone call”

Helpful Report

Posted 12 years ago

“The product itself was fine, until it broke. I was told I needed parts that I did not. The customer service I experienced after was utterly shocking! CAC were rude to me and threatened me with blackmail. When I said my headunit had a problem and I also wanted to return an item that had not been used (and still boxed), I was told I could have one or the other!!! If I tried to get to claim both, the gentleman said "my life would be made very hard and I would probably not get my headunit repaired". I shall certainly never use these people again.”

Helpful Report

Posted 12 years ago

“The item was late on getting to me. The logistics company told you they had attempted delivery twice and posted cards through my door, but they had not!!! Then I emailed a question after recieving the item and I am still awaiting a reply. All in all an overall poor customer service!”

Helpful Report

Posted 12 years ago

“Was advised on ordering some wire harnesses for some hands free for two Mercedes vans, we didn't need them and rang to arrange returns and no one has got back to me and this was 3 weeks ago, not good service.”

Helpful Report

Posted 12 years ago

“Bought a product that was known not to fit the car. Could have done with more help”

Helpful Report

Posted 12 years ago

“i did have a problems with fitting the rear moute to the car fitting ..”

Helpful Report

Posted 12 years ago

“No problem with ordering from the car audio centre website, but delivery was terrible. it took two weeks for me to finally receive my product, and that was purely down to the courier (Hermes) the product was sent out for delivery three times, and apparently the lady that delivered it is absolutely useless ( the company i work for have had problems with parcels from this courier in the past ) i dont think i would buy from CAC again due to this very reason”

Helpful Report

Posted 12 years ago

“Subwoofer was delaminating and scratched out of the box amp of poor quality but good shipping and tracking I won't buy again”

Helpful Report

Posted 12 years ago

“Ok quick dilivery but really really bad when it comes to send things back to them ! Won't be using them again”

Helpful Report

Posted 12 years ago

“Contacted Car Audio Centre three times, once was an initial query and two further emails were regarding the product I had bought and the inaccuracy of their description on their website. In all three cases I had no response, I returned the item through their returns portal, order status was only updated 2 weeks after I returned my item and saying that a refund would take 3 weeks to proceess!! Website looks good, descriptions and info about products could be more accurate, poor customer service interaction”

Helpful Report

Posted 12 years ago

Car Audio Centre is rated 4.4 based on 4,311 reviews