“I’ve used rental car companies for over 5 years and never had a disgusting experience like this one ever. First time I’ve used them and the last, they should be closed down!!! Scammers!!! I arrived off my flight was taken via bus to a prefabricated office in a derelict waste piece of land full of pot holes, no path to wheel my case. I entered the office there was about 5 people waiting to be seen I was told to sit down and wait my turn. As soon as I entered the place my intuition gave me very bad vibes. There was about 5-6 staff all just standing around doing nothing, no one else offered to help. A guy in front of me had been delayed on his flight and was told his car had now gone. He was dealt with and spoken to atrociously. He left with no car and very very upset. I was then attended to was asked for my paper work, credit card and drivers licence I was then asked to pay £1,205 on my credit card in case I damaged the car. I explained I had never been asked for such a large amount from previous companies I had used. The attendant became very rude and aggressive towards me. The attitude of all the staff was disgusting just staring at people blankly and no help or understanding what so ever. They told me that they were only the car rental company (green motion) and I needed to speak to Car jet who I booked through. I decided to leave and get a taxi to my destination. I rang the number on my paperwork for “car jet” the guy who answered the phone said Hello “Do you Spain” how can I help you. “Do you” how appropriate, they were obviously trying to “Do me”!!!! The company are based in Spain the guy “Ion” his name was also very unhelpful and point blank refused to reimburse my money. I asked to speak to his manager Ion told me he wasn’t there and to ring back Monday. I asked for the managers name he refused to give me it. My intuition was right this is a scam company and after reading all the other reviews I’m not the only one saying this. Absolutely discussed and will be taking this matter further !!!!!”
“Be Warned that you use this company at your risk.Rented a car at Glasgow airport on May 23rd. Was charged for mileage even though I produced the contract form CarJet that stated my rental was unlimited mileage. Contacted CarJet who acknowledged that I was correct and said they would refund my money. Having at first responded to my claim and agreed to pay they have now been ignoring many emails over the past 5 months. I was brought up to believe you honoured your responsibilities and that not to pay money that was owed was called theft.”
“I booked a car in Gatwick airport. I did not get confirmation of the booking so rebooked. I was charged twice for the booking despite cancelling one immediately. I emailed Car Jet 10 or more times but no response, no refund and cannot find a number to call. Really terrible service. Will not use CarJet again. No refund has ever been processed.”
“Carjet, they are thieves, don't do any business with them. Con artists who don't care about you, they only want your money, they should be closed down for ripping so many people off. I will never hire a car again, I would rather get a bus, it's cheaper in the long run. " Let me help you " they say. What they really mean is " we have ya money and ya not getting it back ". Sooner they go out of business the better”
“Just as everyone else says, Absolute rubbish. You don't even get a response when you email them. We will sort this out, they replied, I am still waiting. Misery is all you get, they take your money and try and get more. I would love a face to face with these thieves.”
“Avoid carjet they are not 5 star at all. They don't care about anyone who has problems with they're company, they are just after your money, as much as they can from you. You won't get any refunds, and the email they send you will state this, " thank you very much ". They made my daughter's holiday a nightmare, and I hope they get what's coming to them. Carjet has been reported to the ombudsman and consumer rights, they will also get a lot more reviews from myself until they refund the money to me for the car that I never drove. The sooner they go out of business the better, to save more innocent people from heart ache, and out of pocket.”
“STAY AWAY FROM THIS COMPANY AND DON'T TRUST REVIEW ON THEY WEBSITE. The worst car rentals company ever. My experience from Luton airport is very bad. Dodgy as dodgy can get. I booked car plus full insurance on line, but at office, which looks like from Only Fool and Horses, they didn't accept insurance and I have to give £1600 from my credit card in case anything happens... Anyway they will keep £1600 for 28 days for no reason...”
“My initial booking with Car Jet was easy and straightforward.My bad review is of the rental company they made my booking with.I have tried numerous times to contact Car Jet directly about this but so far they have declined to respond.My booking was with EASIRENT and it was an absolute nightmare.I wanted to make Car Jet aware of this so they might stop their affiliation with them.Car Jet must be aware of EASIRENT and their reputation because all you have to do is Google them to see they are fraudelant and rip off merchants.Obviously Car Jets Customer Service is also non existent so I will avoid them in future.”
“When visiting their website, you see that they have a 9.3 rating on Trustpilot and a 4.8 rating on Google. LIES! Their actual rating is 2.1 on Google and much lower on Trustpilot. Beware of this company, they are a total rip off with advertised costs being multiplied to cost you 6 times more! Avoid at all costs!”
“It's too traumatic to outline the bad experience I had with these thieves. DO NOT UNDER ANY CIRCUMSTANCES USE THEM. Also Aegean Atsalis is a car rental company in Greece who associates themselves with Carjet. AVOID THEM LIKE THE PLAGUE AS WELL. ALSO RUDE AND THIEVES AS WELL.”
“ccc
DOYOUSPAIN – CARJET CARHIRE
CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“DOYOUSPAIN – CARJET CARHIRE
CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“I hired a car in Faro. T&Cs stated that I could use my debit card. When I arrived 'Gold car' said they didn't accept debit card. I only had Amex but they didn't accept that either. I had to resort to getting a cab and hiring a car next day at my destination. Hire car and cab ended up costing my €400 instead of €130. Been painful dealing with Customer service. I've had to call 3 times now to explain the situation. They accept fault but still waiting for refund.”
“Refused to give us car that had been paid for in full!
We booked a car via CarJet and paid for it in full, weeks before travelling to Kefalonia. The voucher said to collect from Avance which we eventually managed to figure out appears to actually be GreenMotion. When we arrived and presented the voucher they refused to give us the car because my wife (who was the named driver) didn't have a credit card in her name. Even though the car had already been paid for in full on my credit card weeks before. The lady on reception seemed to take delight in refusing to help us and offered no suggestions whatsoever on what we could do. I offered my credit card or my wife's debit card but she still refused to release the car. I asked if I could be the named driver instead (as we had paid for two drivers anyway) but she refused to change it. She even refused to let us book another car there and then and said it all had to be done online and takes 24 hours to come through. In the end we had to walk away and hire a car from the company next door at more than twice the price (€290) and this is on top of what we had already paid. Completely ruined the start of our holiday. Do yourself a favour and go elsewhere!”
““CARJET” “ DOYOUSPAIN” ARE CROOKS!!!! DO NOT USE !!!!!!
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is “CARJET” “ DOYOUSPAIN” ARE CROOKS!!!! DO NOT USE !!!!!!”
“CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“My booking was easy, but the car rental agency refused the booking. When I sought to get a refund, it was a nightmare. No help, no refund. I admit to making a mistake when ordering the car. It was an honest mistake. And there was no way out. I lost my entire payment.”
