“Avoid this company at all costs!
I booked a car to pick up in just over an hour from Newcastle Airport, I felt safe in the knowledge that all would be well as they clearly state on their website "Free cancellations and amendments up to cancellation".
After I had paid for the car they then sent me an email with their terms and conditions these state "There is a £1500 excess", not a problem I thought that was fair. What they fail to say is that this is not an excess, at point of collection they physically take £1500 from your card and refund it on return.
As I was collecting the car 40 minutes later I didn't have an additional £1500 to pay on a £140 hire. I couldn't even put this payment on my wife's card as they insisted it needed to be in my name. As such I cancelled the booking 30 minutes after I had booked it feeling safe in the knowledge I would get a refund as it stated in huge writing on their main website page. The refund has not been forthcoming and there generic reply to me has been that as I cancelled within an hour of pickup no refund is due. I cancelled 30 minutes after booking and as soon as they emailed me their terms and conditions.
This is in direct contradiction of the advertising on their website. I have raised a dispute with my bank to have my money refunded and have reported the company to Trading Standards. I would encourage anyone else caught out by this company to do the same.”
“This company is tucked away from all of the reputable professional car hire firms & now I know why they are absolutely abysmal,after paying for fully comprehensive insurance they still want a £1500 deposit on a credit card, when I refused the car after a multitude of rubbish service & was told a refund would be no problem, but yes you guessed it they have refused to refund my money & also asked me to stop putting reviews on here !!,but I will not as I want to warn others what a rubbish company /companies this is DO NOT USE under any circumstances they are total scammers,take you’re money but No service, absolute Rubbish!!!”
“I am so pleased I read these reviews before booking.
I never believe offers that are too good to be true, as usualy they are.
Thank you to those unfortunate people who have suffered at the hands of this comany - hopefully others will read customer reviews first and not use them either.
No customers will mean no business!”
“Platinum Excess Waiver scam.
The Carjet web page miss leads you into thinking there Platinum Excess Waiver will allow you to collect the car without a credit card, this is not the case!!
go direct to hire car companies, carjet is a middleman!”
“Don’t go with Carjet. I went in the Algarve, hidden costs to the point when I got there I couldn’t pick up the vehicle and I was stranded because they tried to lump extra unaffordable costs with me. They may look attractive being cheaper at the outset but believe me they’re not when it comes to getting the car. I tried to claim some wrongly sold insurance back as I wasn’t even using the car for the week I paid for it because of extra costs, and they replied along the lines of ‘you should have read terms and conditions’, yes, the same terms and conditions that 99.9% of people do not and will not read. No refund. Thieves. Avoid.”
“Claire,
Have just picked up car hire,
Although I have paid for my own comprehensive insurance(which I produced.From Insure.com), I was still obliged to pay extra Insurance of €60 .
I could not take the car otherwise.
The car was covered in scratches and the rear windscreen wiper is missing. Surprice manager said " it's not raining so isn't an issue!!!!I"
It smells of cigarette smoke.
It hasn't been properly washed.
Don't really feel impressed or liable to recommend Carjet.
Let's hope we can come to an amicable resolution?.
Regards
Graham Robinson”
“Booked and paid for car for 14 days.Pickup said 10.00am.I thought i can pick up from 10.00am.My flight details given shows i not arrive until 12.25.No car waiting and no refund .Scam from the start.I don't know how this company is not regulated and closed down as the reviews speak for themselves”
“Booked a car through this site for my elderly relative over from Australia but when she then went to collect the car the agent said they didn’t have one available! Eventually after a long wait a car was found for them but not before putting a lot of stress on her, I would not use this site again & most definitely wouldn’t recommend it.”
“Why, oh why, didn’t I read reviews of this company before I made a booking? I’ll tell you why: It appeared at the top of my Google search, looked like a great deal, and seemed legit. I was duped, and—as I read here—so were many others. The whole thing appears to be a scam, with no legal recourse for victims of abuse.”
“This company would get NO stars if there was an option to. Reference CJT-33349675. My mother paid for a car to be used 01/02/20-19/01/20. Prior to the 01/02/20 she called to move the collection date from 01/02/20 to 02/02/20 but, for some reason, the change request was not actioned and when she went to collect the car, on 02/02/20, she was told the booking had been cancelled. She had NOT cancelled the booking. She was then told that if she required a car she had to pay for another booking and that the payment for the original booking would not be refunded. Clearly this has caused and elderly, vulnerable, pensioner great stress and inconvenience. All she wanted to do is use the car that she had paid for. When you call to take the matter up they leave you hanging for ages and cut you off. When you email Carjet and DoYouSpain they take no responsibility for their agent not carrying out the request they were asked to do. They have failed to provide their escalation process and we have asked them to listen to the recorded call which they have not proved they have done. It seems their policy now is to simply just ignore any further correspondence.”
“Never again CarJet is the Most Disreputable Firm I Have Dealt With!!!!! Stay Away!!!
I only give this company one star because there is no option to give them zero!!!”
“They will not refund the money paid for 5 days car hire plus insurance, when the car was not supplied by their partner EasiRent. They are both crooks. STAY AWAY FROM BOTH OF THEM.”
“The most unhelpful, deceitful, rip off company I have ever come across. Staff are rude kept putting the phone down during our conversation, would never recommend then to any one, beware they will take you money and rip you off”
“experience. First, everything looked good, I did the booking and paid. A few days before the pickup date I got an email that I didn't pay and if I want the car, I should follow the link in the email and pay. I got freak out. There was NO PHONE NUMBER on their web page, just information that they don't have a call centre because of their low prices...great... NOBODY ANSWER on their email, so I did a huge mistake and paid again, hoping we could figure out the problem on spot. We couldn't. When I got there, there were 2 bookings on my name, but no one could cancel it. I tried to do it myself, but it was too late, I only got a phone number to Spain... Better late than never? Nope. The lady told me she cannot help me because it's after pick up time... It was after pick up time because I was trying to figure out the situation for a good 20 minutes. Nobody care. I needed also to buy another insurance since I don't own credit card and the insurance I bought was just for CarJet (somehow didn't know that).
I wrote an email complain and STILL WAIT FOR THE ANSWER. Could they at least answer? Honestly, never going to use them again.”
“CarJet is the Most Disreputable Firm I Have Dealt With!!!!! Stay Away!!! Please review the negative reviews on the firm before contacting them!!!!
I only give this company one star because there is no option to give them zero!!! CarJet at Albufeira Airport is the most disreputable firm that I have ever dealt with. They advertise and promise cars that they cannot deliver on. My son was scheduled to pick up a car at Faro airport. He wasted an hour after a very long trip only to find that they had totally misrepresented their offerings on websites and were a scam organization. As you can see from the numerous horrible reviews on all consumer websites, Carjet is a company to stay completely away from.My son was unable to get a rental and yet they refused to refund the prepaid rental. So it is necessary to contest the charges with the credit card company. Since this company lies on site and on websites, I assume they will lie there too. There were others at the car rental at the same time as my son and those who actually took a car from this organization reported worse experiences!”
“Awful, awful, awful!!!
Car pickup location is in Crawley! You need to take a local bus (not a special car rental company bus) to get to a car rental office. Bus service frequency is 45 minutes! Our car was dreadful with numerous dents. You need to count them all in peach darkness of the night.
I don't want to tell the whole story as it would take a long time, simply avoid them! No money can compensate for the awful 'service' they pretend to provide.”
“Warning for CarJet. They have put in systems to deceive the customer. I booked and paid in advance incl. CarJet extra insurance. When I picked up the car at Firefly they demanded 95 Euro for because I did not have a credit card, only a debit card. True, CarJet writes this in fine print, but most people do not see it. Probably CarJet and Firefly do this together and share the profits. I demanded the money back but did not get it, a week's car rental in smoke. I recommend AutoEurope or Rental Cars instead, none of which behave badly. Booked car today via Rental Cars / Hertz and last week with AutoEurope / Europcar, no problem just using debit cards.”
