“Do not use Carjet. They did not send my booking amendment to the car hire company so my booking was cancelled and I had to pay the full amount on the day. They have then refused to compensate me for the difference”
“Car booked showed as free amendments. Airline changed our flight times so I tried to amend the booking on line to change car pick up/drop off time. I was then told that the 1 hour time change would be charged as though a new rental at that days rate and was being asked for approx 50 euro extra, so I did not make the change and decided to contact them directly. They cAnnot be contacted by email, you are always taken to their web site, and are held with ‘we’ll be with you soon’ message for ages when calling the number of the named person for Car Jet - Claire Davis it is a long distance Spanish number. I have emailed directly to the car hire company and hope they will collect us at the earlier flight time, but as yet I have received no reply from them. I do not recommend CarJet as they need to have some way to contact them and not only to do everything through set online processes.”
“Car jet are a broker not a car hire company. The company they directed us to at Malta Airport was Sur Price ( we had read the reviews and wanted to avoid them at all costs). Horror stories of customers getting fleeced out of hundreds of pounds for invented damage claims. They also state “no cancellation fee” on their website which is a lie. Once we phoned them and they directed us we cancelled. They refused to pay us back. Sur Price only accept credit cards as they can claim unlimited funds for repairs that they claim. Avoid these scammers at all costs. Just read the reviews. We are also reported them to the Maltese authorities and the airport management.”
“People say that your company is a SCAM company, is that ture? I booked my car to travel to Glasgow airport. When I arrived with my family to collect our car they told us we needed utility bills, bank statements which you did not say was required, your terms and conditions are not clear at all. Not just my family stranded there confused and furstrated, many people were in the same situation as us. We were tired and furstrated for many hours, we tried calling your company many times and even their number is not a UK number, yet you claim to be a UK company. No one picked up the phone and now my phone bill is going to be sky high this month. Your customer service is non existent. My family and other people were in Glasgow airport for the whole morning for our hire cars, we couldn't come to any solution. We tried to transfer, or cancel our booking, now your company telks us that our booking is non-refundable. We will keep trying to fight this case. We do not think it's fair at all.”
“Feel conned by carjet
Bought a car for pickup at station near me. car company was nowhere near the station. The voucher said the company would send a shuttle but they refused to do so because there was small print somewhere saying I had to book the shuttle the day before. So I had to travel all the way across the city to the hire company and then drive in traffic all the way back. Do not use Car Jet. They mislead people. They are untrustworthy.”
“Attenzione all'assicurazione completa che offrono!!!
Non sono riconosciute dalle loro compagnie di noleggio.
Nonostante i documenti alla mano, Hertz non riconosceva la loro full insurance. Dopo avermi consigliato di richiedere il rimborso a Carjet (perchè la assicurazione non copriva), mi sono ritrovata ad aver pagato 2 assicurazioni per 150 euro. Carjet non rimborsa proprio niente!!!!!! E poi non risponde neanche alle e-mai.
BELLA TRUFFA.”
“I got scammed by CarJet when I rented a car in Greece.
I rented the car online and when I got at the shop they sent me to they didn’t have the car I rented available, then they told me to make a new reservation. I did the new reservation and CarJet sent me to the same company and once again they said they didn’t have the car that CarJet offered me. My girlfriend made a third reservation with the same results and then the company gave us another car.
Even though I COULD NOT GET THE CAR I RENTED BECAUSE THEY DIDN’T HAVE THE CAR AVAILABLE, CarJet CHARGED ME FOR BOTH RESERVATION! That’s called SCAMMING, I PAID almost 400 EUROS for a SERVICE I DID’T USE!
PLEASE, AVOID CARJET!!!”
“Paying triple for rental..
We had some double with renting a car. After the first attempt to hire, we showed up and apperantly the rental agency had cancelled the booking, And "someone else had picked up the car".
The lady explained the systems didn't work well, and our car was cancelled due to missing flight information (which wasn't mandatory). No phone call, no notice, no nothing. But a travel plan and no car. So, they gave us another option: book another car. What do we see in the online offer? The car we had originally picked. So, we did.
At the end of the day, for some reason we put the car on my name. So, cancelled again and re-book (all happened in the store and under advise of the people there). After some hours we finally drive away in the car. Under my name.
And guess what? WE'RE PAYING FOR THREE RENTALS. Such a rip off service :(”
“VOGLIO SPERARE CHE NON MI PRELEVINO 61,94 EURO INUTILMENTE SPESI ALLA PRENOTAZIONE, + 0,62 CENTESIMI PER UN CAMBIO CHE HO FATTO, SI DICEVA SENZA PENALI, POICHE' ALL'ARRIVO ALL'AEROPORTO DI LISBONA HO RIPAGATO PER INTERO L'AUTO E L'ASSICURAZIONE CASCO, DATO CHE QUELLA CHE MI AVEVANO PROPOSTO SU CARJET NON VALEVA NIENTE.
MI RISERVO LA VALUTAZIONE FINALE QUANDO VEDRO' L'ADDEBITO SULLA CARTA.
INOLTRE CERCAVO, PRIMA DI SCRIVERE QUESTO, DI METTERMI IN CONTATTO CON CARJET, MA NON CI SONO RIUSCITA.”
“Do not take out the platinum insurance…
Do not take out the platinum insurance with this company you will still not effectively be covered as the car hire suppliers will ask you for a deposit of £1500 as well as what you have paid to Carjet..
Any damages are dealt directly through the hire car company and only certain excess cover ....not Carjet with your £1500 then you have to apply for a refund to Carjet all valid paperwork depending!!
This insurance was invalid as I didn’t have clear funds on a credit card yes only accept a credit card so ended up paying an additional £150 insurance to cover my five day hire and still didn’t get a refund from Carjet as effectively my insurance was not viable as I couldn’t produce a credit card in my name ..
WARNING MISLEADING INFORMATION ONLY BUY INSURANCE DIRECTLY FROM HIRE COMPANY NOT CARJET.
Complained didn’t get anywher”
“I rented a car from Malaga airport to return in Almeria airport through carjet (the broker). When I went to the 'goldcar' desk to pay the fee, it was a lot higher than what was stated when I did the booking through carjet. There was an extra car collection fee (€120 euros) which was not included in the total when I made the booking. When carjet states total amount to pay, it should include everything and not miss any fees as its misleading and makes you think you will pay a lower price. I guess this is a strategy they use to attract customers but I felt cheated and the price I ended up paying was actually similar to what I would have paid with some of the major rental car companies (sixt, avis, etc) without going through carjet as a broker.
Also, the car rental company 'goldcar' were going to charge me around €100 for insurance when I already had it with carjet, so make sure you tell them to block your card with €1400, instead of paying goldcar's insurance.
Another problem with carjet is the no refund/cancellation policy they apply with some bookings. I wanted to cancel the booking and get a refund but I wasn't able to.
Overall, I would avoid using this company and go with one of the major car rental companies.”
“I rented a car from Malaga airport to return in Almeria airport through carjet (the broker). When I went to the 'goldcar' desk to pay the fee, it was a lot higher than what was stated when I did the booking through carjet. There was an extra car collection fee (€120 euros) which was not included in the total when I made the booking. When carjet states total amount to pay, it should include everything and not miss any fees as its misleading and makes you think you will pay a lower price. I guess this is a strategy they use to attract customers but I felt cheated and the price I ended up paying was actually similar to what I would have paid with some of the major rental car companies (sixt, avis, etc) without going through carjet as a broker.
Also, the car rental company 'goldcar' were going to charge me around €100 for insurance when I already had it with carjet, so make sure you tell them to block your card with €1400, instead of paying goldcar's insurance.
Another problem with carjet is the no refund/cancellation policy they apply with some bookings. I wanted to cancel the booking and get a refund but I wasn't able to.
Overall, I would avoid using this company and go with one of the major car rental companies.”
“I am afraid to say our experience with Green Motion cars was absolutely appalling. We arrived at Kings Cross and i rang the shuttle number 20 minutes before however was not able to get through and the automated telephone service said that the only option i had was to send a free text to let the number know i had called. i then rang Car Jet who informed me I had to travel to 225 Edgeware Road which already caused great difficulty and delay.
I arrived prior to my brother and his girlfriend, who were travelling with me, had had to do an hour long detour to get to 225 Edgeware Road instead of Kings Cross (the destination i specifically selected).
We then arrived to our dismay be told that we were not able to pay on my American Express (my credit card) or debit card and that only an alternative credit card in my name was valid. The staff member was very unhelpful and rude.
I have a limit of £500 on my other credit card so therefore had to pay £400 on that credit card then an extra £78 on my debit card to cover the additional excess.
Following this we then were given a Fiat 500 car which is NOT the Volkswagen Golf i ordered. We were driving up North and back so this car was not ideal at all. I have now got back ache and a swollen ankle from driving over 12 hours over the weekend in the car having been stuck in traffic. I know that Fiat 500's do this to me as my mum had one and it gave me exactly the same problem due to the driving position.
The staff member Zil was very kind when he gave us the car and wavered the 300 mile limit which i was totally unaware of and would never have booked this option as we were travelling over 700 miles!
I am so disappointed and upset with the whole experience. I have very bad anxiety and almost had a panic attack when picking up the car due to all the stress. The time we actually got the car was well over 1.5hrs delay so got stuck in even worse traffic, the whole experience was horrific the fact that it was the wrong location and having to get to the car pick up point as the shuttle wasn't available, the totally wrong car, the deposit card situation, the extra money that had to be paid, the stress and pain in my back and ankle i am so reluctant to ever use Car Jet or Green Motion ever again. I now rent cars for business regularly for my new job and need one for this weekend but this was the first time i have used Car Jet and unfortunately THEY COULDNT CARE LESS . NEVER GOT BACK TO ME. DO NOT USE THIS COMPANY. I WOULDNT USE EVER AGAIN!”
“You only have to read a handful of reviews to see this company is a scam - as is green motion car hire whom carjet advertise the most. Dont be fooled by paying the insurance through carjet - when you arrive, green motion say it is an independent insurance and demand you either take your own or you pay over 3000 pounds!!! Then on returning the car they try claim that you have damaged it.. Try contacting Carjet and you get no response at all. I have sent 12 emails and have not received a reply to any! ... both these companies are scammers. AVOID AVOID AVOID .... Shame you can't leave zero start rating on review”
“Hi thankyou for getting me a great deal in cyprus i was a bit worried as it was very cheap we had visions of turning up and the car would be like fred Flintstones but it was a great little car the girl gave us an upgrade will defo use carjet again”
“Awful "service" - stay away! We got refused pickup of a van we already booked and paid for online as the location wouldn't accept our debit card (which we've always used to book with every major car rental companies) as security - they wouldn't even take a deposit, and instead insisted on us paying some sort of insurance (?!) which would double the price of the rental - non refundable of course. It felt inches close to an actual scam - no refund given to this day, no reply to complaint emails - avoid like the plague!”
“Awful "service" - stay away! We got refused pickup of a van we already booked and paid for online as the location wouldn't accept our debit card (which we've always used to book with every major car rental companies) as security - they wouldn't even take a deposit, and instead insisted on us paying some sort of insurance (?!) which would double the price of the rental - non refundable of course. It felt inches close to an actual scam - no refund given to this day, no reply to complaint emails - avoid like the plague!”
“Really disapointed with the service!
We used carjet to hire a car in Malta. Turns out we paid around 50€ on website for nothing!
When we arrived in Malta they said - what you already paid is just for that website (broker) and we had to pay much more + insurance tonthe actual car hire company.
Complete nonesence.
And then when i would claim
for refund, car jet would just keep
emailing me saying - im sending wrong reference number. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE”
“After arriving to pick up the car with a trolley of luggage and a tired toddler I was told that I had to hand over a credit card to secure the £1100 excess - I had already paid additional amounts to remove the excess and did not have a credit card with me. Ended up having to pay an extra £116 to remove the excess - which I had already done. It seems that car jet are some Spanish agency who are promising low prices but have many hidden charges. Literally EVERY PERSON at the pick up area was having the same issue. If I had been on my own I would have gone elsewhere but with a tired baby and having to get a bus to the car place and basically unable to manage the luggage on my own on yet another journey I caved and paid the extra. They did offer to remove the £48 they had planned to charge me for hire of baby car seat - another cost that was not given prior to booking 😳 avoid these people at all costs - never again will I go for a “cheap” car hire!!! Ended up paying a hell of a lot more and the location of the pick up is a nightmare if you are travelling with kids”
