“Booked a Nissan Qashqai and unfortunately paid 100 euro in advance. And I was proposed toyota camry sedan. I travelled with a dog so I needed a space for a dog - not in car trunk. So I resigned. They had only one car available. I hadnt got a refund. They kept lying that toyota camry sedan is similiar to SuV and that they offer always 4 or 5 cars to choose from. Nope. Thats a lie. So, basically they stole me hundred euros.”
“Not helpful at all. The voucher did inform us what rental car office to pick up the vehicle. I kept trying to call CarJet while walking around in the heat. No one ever answered. Even through email, they do not respond. Finally a different car rental office found the location and I walked even further to where the car was located.
Don't use CarJet if you like good customer service or communication.
Walking around aimlessly in the heat not knowing where to get the car was sooo stressful. Not a good way to start vacation.
Then we were charged over $40.00 because we had to drop off the car at 7:30 to catch a ferry. They charge us "out of hours service" when all the other car rentals open at 7:00 so folks can catch their ferry!!”
“Big scammers, i rented a car on the website, when i got it it was a different one, they refused to cancel and do the reimbursement and took the money, please avoid at all cost”
“Renter Beware
Flight into Dublin was late, car wasn't ready, mom in a wheelchair and they wanted to bus us to the lot to find something else. NOT the experience we wanted so we moved on.
Two Months later and they still have not reimbursed me. Sent many emails- all ignored.
Send a complaint to EConsumer.gov and Better Business Bureau.
Would give a Zero Star if I could.
Throw caution to the wind with these bamboozlers”
“Avoid this rental place at all costs!
Sure, the prices look great on their website, but good luck trying to find any form of customer service. There’s no contact number, no way to get help—nothing, absolutely nowhere. And when you inevitably run into a problem (like we did), don’t expect any resolution.
Our flight was delayed by 7 hours, and their response? "The car is gone because you were late." Really? You’d think a car you rented for 10 days would still be yours, right? Think again. No response from them for a week, no refund, they’ve literally vanished.
So those 'great prices' end up being the worst deal ever, because you’ll be scrambling to find a car last minute and dealing with an extremely frustrating situation. Avoid the nightmare!”
“I rented 2 cars with CarJet this summer. Both times they stole money from my card when I returned the vehicle. I spoke to someone about the first and the money was refunded. I haven’t had chance to chase the second theft, but it is clear why they can offer cheap prices. They steal from your credit card once they have the details. I will never rent from this company again.”
“Do not sort car hire through them. I did exactly that in july 24. When I went to car hire company I paid the full price again, car jet have NOT returned my money which was paid online, over £170!!! Despite the fact I have contacted them and sent ALL documents since July. Absolute disgrace DO NOT TOUCH THEM!!!”
“Was told to go 50 mtrs right after coming out of airport in zante I will find carjet Wrong no were to be seen spoke to other people about them and they havnt got any clue to were they are or if thay excist so I got no car for my holiday emailed the company and they said its my fault for not picking the car up well if you not at the airport I'm not going to find you all I found was alot of bull and a coach park so if anyone reads this I BEG YOU don't use this company your lose your money and your holiday is off to a bad start”
“Please! Please! Please! be careful out there, My name is 'Sabine Felix' I'm from mexico, there are many fake crypto investment trading companies so as there are also many fake crypto recovery companies out there who claims to be real and legit. I was a crypto trading scammed victim who lost over $489,000 to a fake crypto trading site which after i was scammed i was needing a serious help for my crypto scammed funds recovery which unlucky for me i fell for a fake recovery company which scammed me $19,000. Believe me the whole situation got me frustrated and i was in bitter tears of pain because i lost both my life savings and also the money i borrowed from bank... So a month after of depression i was scrolling on a site called ’Scamhelpeducation’ on the internet which i saw a review of one lady on the site giving testimony on how her crypto scammed funds was recovered successfully so i was wondering if this is a true or to fall for another recovery company to be scam again but something truly moved me in my heart to contact the recovery company that helped the lady recover her scammed funds... So i contacted the recovery company that helped the lady recovery her scammed funds via the company’s email id, after few hours the recovery company gave me feedback asking me how I found them and who referred me to them so I told the recovery company how I found them and how I got in contact with them, so the recovery company demanded me to send every details on how I was scammed and how much I was scammed and all that, I sent it to the recovery company every single details they requested and after 24 hours the recovery company gave me a trace result from my details I sent to them specifying that my scammed funds is possible to be recovered that I shouldn’t wasted time at the moment that they will only need to upgrade my account from a basic account type to this TPM account type so I can be able to make my withdrawals to my bank account or to my crypto wallet and the recovery company told me that before they will do that, that I will have to pay a TPM upgrade charge fee of $3,600 because my scammed funds is so much to be recovered because the higher your scammed funds the higher your TPM upgrade charge fee and vice versa.. honestly then I was stranded and I had no money with me because I was in debt condition and moreover I was thinking this recovery company is a scam too, so I had to take the risks to sale my Mercedes Benz GLK 2020 model just to raise funds and pay for the TPM upgrade the recovery company instructed me to pay.. so I raised the funds immediately and I paid for the TPM upgrade then in 48 hours my $489,000 was transferred to my bank account and when I received my scammed funds back I was in tears of joy and in shock too till date… so please please I’m taking my time to share these useful and helpful information to scammed victims out there because I know how frustrating and depressed it feels to be scammed.. if your a crypto trading scammed victim and you really want to recover your crypto scammed funds do well to contact this recovery company that recovered my $489,000 successfully to my bank account via the recovery company’s Email id : (victimsrecoveryeducation AT cyberservices. com) please carefully arrange the mail properly because of the site rules. Once you contact the recovery company do well to follow the recovery company’s instructions and make sure you send the recovery company your details and how you were scammed and how much you were scammed details correctly and once the recovery company demands you should pay for the TPM upgrade charge fee for the funds recovery please don’t waste time just pay the recovery company the TPM charge fee immediately, if you don’t have money for the TPM upgrade charge fee just do everything possible to borrow money just to make sure you pay for the TPM upgrade charge fee on time because in recovering of scammed crypto funds delay is dangerous”
“I should've read all these reviews before booking with Carjet. Warning! If you don't have an EU drivers licence DO NOT BOOK WITH CARJET.COM I have a Canadian drivers licence and the rental company wanted to charge me another 300 euros on top of what already paid online when I booked. I only found this out at the office at the time of pickup. So I decided not to rent for this amount. Then the pickup time passed while talking back and forth, and trying to call Carjet but unable to talk to anyone. And because the pickup time passed I'm not eligible for refund. Is that how they make money? How I am supposed to get an EU drivers license before traveling? They know that. Disgusting. I hope these unprofessional scammers will lose customers and go out of business.”
“Wij hadden geboekt voor 14 dagen met VOLLEDIGE verzekering. Ikzelf had betaald met mijn mastercard, maar mijn echtgenoot ging rijden. Bij de boeking vroegen ze de hoofdbestuurder, diegene ik dan ook ingevuld had. Daar aangekomen zei de mevrouw "big problem ! " Wij moesten nog eens 350 euro bijbetalen omdat de kaart op mijn naam stond en omdat mijn echtgenoot de auto ging besturen. En....we moesten NOG eens 100 euro laten vastzetten op onze visa !!! . Dus als ik van bij mij thuis iemand een huurauto kado doe op reis, dan mag dat niet ! ?? Nooit huren wij nog bij carjet !! Wat een dieven zeg ! Het heeft ons uiteindelijk meer gekost dan eender welke duurste firma die auto's verhuren op Rhodos. Heel slechte ervaring.”
“It's a fraud. Charge me money, never send a confirmation.
Customer service non existent, never answer my requests for help.
Well it will become my task to inform as many people as possible, via social media, about what kind of scam you are!!!!!
Left me without car in the middle of the night, in the middle of nowhere.
If you want to soffer, book with them..
How can you people stay in bussines?”
“Do not use this company! They steal your money! Do not use goldcar either. They are scammers and need to be put out there so the public are aware and can close down this company. I returned my car into Málaga airport as they told me to signed that everything was normal and provided a receipt of fuel filled and they told me everything was fine. The next day they took money out of my account without permission which I will report as fraud on my credit card. They don't reply or try to understand you. Plain rude terrible customer service and thiefs. Do not use this!”
“The most corrupt and cheating car rental service ever. They work with shaddy companies who steal money, but when complain they dont even reply to it. NEVER AGAIN!”
“Do not dare to rent a car through this company. When no problems arise, the price is reasonable. When problems arise they will not help you at all. I sent at least 4 emails to customer service. I received a system response that they accepted my request and will get back to me as soon as possible. More than 3 weeks have passed since the last email. None of their representatives got back to me. Think about what this means and what a path of agony you will have to go through until you get an answer if, God forbid, an accident occurs and you purchased insurance through them. In light of their conduct, I believe that you will not receive a refund and if you do, they will take your soul out. The story in brief. I rented a car through them from the Sixt company in Larnaca, Cyprus with full Sixt insurance. I returned the car at the airport. The Sixt company representative confirmed that everything is OK, including a full fuel tank. To my surprise, two days later I was billed by the Sixt company for about 24.5 euros without any documentation. I contacted the Carjet company 4 times asking for assistance and clarifying the issue. With the exception of confirmation from the computerized system that my inquiries were received, I received no response.
This is the service consciousness of the company. I will certainly not rent a car through them in the future even if it is at a cheaper price.
ITZHAK SALTOUN”
“The company carJet has failed to comply with my request to hire a car. Europcar has never heard of this business.
I thought I was safe going with booking .com
Be aware a scam.”
“We rented a car through a Spanish company ( we were not told this at the time of booking). We paid a reservation fee. The balance to be paid at the collection .
We rented a car for 25 days from Antalya Airport. It was supposed to be meet and greet. No one came to meet us. We rang the number on the reservation voucher and we were told that some would be there in 10 mins. An hour later a driver came to collect us. Our car was reserved from 11 pm. We got to the office at 12.30am.
Now the fun really started. I was told that because my credit card only had 2 and a half months before it expired- it could not be used. It had to have six months before expiry. However an alternative was to buy insurance from Carjet to protect the deposit. The deposit was costing more than the cost of the car hire. Two options were given; buy the insurance ( to be paid for by the not usable credit card), or cancel the car hire. It was now 1 am. The staff at the counter was very rude. I said that at the time of the time of the booking nothing was mentioned about the expiry Six month rule. It made no difference.
In the end I cancelled the booking and went back to the airport. I managed to hire another car from another company at a similar price.
Everyone- please stay away from Carjet. They are a scam. They show cheap prices- but they try to skin you for more money when you try to get the car.
I am wondering if the Spanish company will refund the reservation money 60 euros. I doubt it.”
“We reserved a car online. This all seemed easy and in order, through local partner CARANDGO. Upon arrival at Heraklion, we were already warned when asking for directions that we had to take extreme photos with this lot. When we arrived at the counter, two other people were already arguing with the staff, saying that their credit card was not working, which it should be. Once it was our turn, we had to have the deposit reserved on the credit card. Every time we typed something on the machine, an error message immediately appeared. We were told: we cannot reserve the amount long enough. This is nonsense, because we were able to do this later as usual. So we did not get the car (after they did try to get us to pay 4 times the amount). The message was: contact Carjet and you will get your deposit back. That same evening we contacted Carjet for a refund, and help with a new reservation. Now, 3 weeks later and 2 more attempts to get in touch, we still haven't heard anything. And there is no way to find another way to contact them. So we are still waiting for a refund. At this point it feels like we were scammed by Carjet, and escaped it with their partner CARANDGO. I would never rent a car from this party.”
“Beware of this scammer!!! We rented the car online for 17 days to pick up at Vilnius airport. When we arrived, the car we requested was not available since we showed up 1 hour passed the pick up time… I rented a car for 17 days, and it must be available whether I am using it or not!!! I was offered another car that was 3 times more expensive than I originally “booked”! When I refused to overpay, they charged me the deposit. I ended up booking the car at the same building from another service provider for the same price I ordered the original car. In addition, I have noticed multiple complaining customers at the Car-shit booth. They are scammers collecting deposits, and counting that confused renters will pay what they will ask at the rental office. Beware! Wandering where is federal agency that must protect the consumer from the scammers such as this garbage?!”
