“Subject: Warning About Carjet - Untrustworthy Broker Company
Dear Sir/Madam,
I would like to share my experience with the car rental broker company, Carjet, based in Spain, in the hope of warning others against working with such deceitful companies.
Recently, I booked a Mercedes Vito 8 for six days from Carjet at Cologne Bonn Airport. During the booking process, Carjet required my credit card details and charged approximately €900 from my account.
Upon arriving in Cologne, I realized that the Mercedes Vito was not suitable for my needs. I required a splitter van for moving purposes, and I immediately contacted Carjet to request a vehicle change. However, they informed me that they did not have any suitable vehicle available. As a result, I did not take the Mercedes Vito at all.
While I fully understand that the company may charge me for one rental day, Carjet has unethically withheld the full amount of €900 from my account without returning a single cent. This is unacceptable and dishonest business practice.
I strongly urge others to avoid working with middleman companies like Carjet, who prey on customers in such a manner. Instead, I recommend booking directly with trusted rental companies such as Sixt, Avis, or similar firms. In case of issues, these direct companies provide much better customer service and transparency.
Carjet, on the other hand, offers no support when problems arise. They only provide a single phone number in Spain, staffed by rude, unhelpful individuals who offer no assistance.
Please be cautious and avoid dealing with such a fraudulent company.
Thank you”
“Very unethical company
Get you in on a low price and then allow associates to rip you off for insurance
They charged 180 for weeks car hire and 300 for insurance plus 14e for toll tag rental and 30 e to drop car back out of hours
Avoid avoid avoid Booking ref CJT 136894500”
“AVOID AVOID AVOID. there are hidden costs that you find out AFTER the booking. Like £1,500 deposit. Credit card needed on collection
You cannot speak to ANYONE re the booking. I even rang Spain. Couldn't speak to anyone as it was never answered
The agents acting on their behalf were not as helpful as they could be and their hands were tied re refunds.
I would NOT recommend this terrible company. They cost me both time AND money. Gutted”
“ESTAFA SIEMPRE TE COBRAN MAS DE LO ACRODADO !!!!! nunca reserveis por esta pagina , lo voy a poner en todas las plataformas posibles , me cobraron 99 euros en la recogida de agadir , como para el sefuro que no me lo realizo la pagina , y nunca me los devolvieron , y no me daban el coche si no pagaba los 99 euros que me iban a devolver .”
“Don’t rent from this company they say a low price and charge you a lot on top when you pick up at office i did not rent the car in the end that wanted five times more then the original prices and the man at the desk was very rude and not helpful”
“AVOID THIS WEBSITE! STRONGLY NOT RECOMMENDED!
They claim not to have hidden cost but in reality they do. One of the biggest scams I've experienced.
There are hidden cost and more than you would expect.
We booked a car through CarJet with Million car hire in Faro, Portugal. Do not believe there is no deposit, because there is and a huge one! That was first red flag on our arrival.
The car itself was without a fuel which is even okay, but after 2 days we noticed it didn't have the engine oil too! Luckily we were going through Faro that day so they swapped a car for us, but obviously we lost some time doing this.
Instructions we got were unclear also so we ended up on the wrong parking while switching the car and they refused to pay €4 for parking - ridiculous! They simply don't give a duck about customers. We took this on us at the end.
Total bill they charged us was a €100 more than the website says for 6 days plus deposit (that should not be there according to the website) of €3000 for a basic car.
Customer service at the desk hired by million car hire - extremely rude.
Again Strongly NOT recommended!
Cheers ;)”
“Hi, we just had a nightmarish experience with carjet in glasgow. They are a real scam and also Avis their partner is quite rude. They took the booking without sharing full details and then refused to refund. Never go for it”
“If I could give them zero stars, I would. CarJet is a joke. Do not touch them! I booked a car and travelled by coach to Heathrow from Oxford to collect it from Drivalia, only to be told that they didn't have a car for me. Drivalia has a 1 hour courtesy window, from the arranged time of collection, but CarJet's terms and conditions have a 4 hour window. Even though I called Drivalia to tell them I was on my way they did nothing and even said that all cars that day had been cancelled as they had no cars left. I had to arrange coach travel for my onward journey. CarJet refused to refund the money for the booking and would not accept any evidence I could provide them (phone logs, their own recorded telephone conversations, messages to friends at the time, coach tickets etc), and essentially called me a liar and implied that I never turned up to collect the car. Absolute joke. Never again.”
“Oplichters. Ondoorzichtig boekingsproces. Je denkt dat je een auto huurt inclusief verzekering voor een totaalbedrag. Carjet schrijft alvast een fors bedrag van je creditcard af en bij het ophalen van de auto, mag je nog eens het totaalbedrag betalen. Boek niet bij Carjet, je wordt opgelicht.”
“Omg. Do not book with this group. Do not take their insurance !! I was happy with the car and rate but they 3rd party thru Europe car who were great. However I was told they do not honour carjet insurance and I should get a refund. There is no contact. They won’t respond. They tell you they have the wrong email …. Even tho they are emailing you to tell you this. Do not take their insurance. Take the insurance off the third party. Absolutely hate car jet - they have no customer service and just leave you hanging so they can take the insurance money you pay that will not be honoured when u pick up the car. SCAM I did not get a refund and nobody responded to my emails demanding a refund.”
“Bij ophalen van de auto, werd bij ons onder dwang een dure verzekering aangepraat, net als bij vier andere stellen. Iedereen was hier behoorlijk van geschrokken en niemand wilde hier mee akkoord gaan. Dit alles deed men onder het mom van dat de creditcard niet de volledige voornamen had, maar slechts de initialen.
Bij proberen Carjet hier een rol in te laten spelen, werd duidelijk dat je aan Carjet niets hebt.
Nóóit meer bij Carjet en nóóit meer bij Klass Wagen Rent A Car zaken doen.”
“Claire Davis...also in do you spain..a clown...bunch of clowns actually they sent me a congratullation you are confirmed...we arrived at destination the car was not reserved...as i said claire Davis (nowhere to be find) and i don t know how many compagnie they manage on different name but they need to be avoided they are scam artist...”
“On arrival at the car hire desk there was no car available for me, very disappointed with the afer sales service CAR JEThave taken payment for the car and have not returned it.
Trying to get in touch with some one is impossible by phone or email. DO NOT USE THIS COMPANY THEY ARE CHEATS AND ROBBERS.”
“We “booked “ the car for 17 days in Lithuania. When we got to the rental service, which happened to be the third party (NOT CAR JET), the car wasn’t available. The explanation was that we rented for 11:00 am pick up, but, due to the airline delay, arrived at 13:00…. We ordered the vehicle for 17 DAYS!!!! Since the original car was gone, they ordered 3 times more expensive option!!!! When we rejected the offer, they took our deposit. We ended up renting the same kind of vehicle for the original amount from the different car rental company that was few steps away from the bogus “business”. Beware Car Jet at any cost since it is unethical and bogus “company”.”
